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Gem Windows and Doors

Gem Windows and Doors

3.8 from 161 reviews · View Statistics
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Reviews

  • Product Quality
    4.4 (5)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    5.0 (5)
  • Job Satisfaction
    4.5 (2)
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Sally Sill
Sally SillSydney, NSW

Very happy

published

We got this window for our combined laundry/bathroom. Very happy with it. Thank you. Easy process from beginning to end

Product Quality
4/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

  • Verified

Great service and product

published

Gem Windows and Doors were used for our subdivision project with over 25 items including aluminium windows, sliding doors and stacker doors. Jo from the Minto office the point of contact and provided great customer service and product knowledge. Whether due to COVID or workload, there were delays in the delivery schedule which Jo helped follow up to resolve.
Overall great customer service, great product and finish, great price, delays in delivery.
We recommend GEM Windows and Doors and will use them again.

Product Quality
5/5
Customer Service
5/5
Adnan
AdnanSydney, NSW
  • 2 reviews

Aluminium window and fly screen

published

When deciding at first, they were very competative, secondly Jo in Minto branch worked deligently to answer all my queries. Furthermore, the products were delivered in time.

Product Quality
4/5
Customer Service
5/5
Rhys Pearson
Rhys Pearson Sydney, NSW
  • Verified

Great service !!

published

Needed some windows to pick up in the next week, customer service was brilliant, rang me with in the day and order was put it ready for pick up next day

Product Quality
4/5
Customer Service
5/5
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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  • Verified

Very good product and staff

published

I have made over a dozen purchases from Gem windows over the last 2 years i have been very happy with the product & helpful staff, contact Jo from minto she is very helpful and has all the info you will need
cheers

Product Quality
5/5
Customer Service
5/5

Daniel feedback

published

Guys in office great and prompt , and helpful, just a little disappointed with staff at pick up . No very helpful and bit rude . But on a positive would buy off Gem Windows again. Thanks Daniel

Simon D
Simon DSydney

Fast service

published

I ordered 2 windows and they were delivered 48hrs later. Very impressed with this turn around time. All other companies told me 10-14 days.

Really good

published

Service and prompt service. Would recommend them to my fellow builder friends without a doubt .
I would also not hesitate to use them in the future

Great windows

published

The product we received was perfect, the staff at Minto where windows were ordered from were extremely helpful throughout whole process, can not recommend this store enough. Only problem was communication with head office about delivery, no confirmation email detailing when delivery was likely to take place.

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rhyyys
rhyyysGymea Bay
  • 2 reviews

Window is fine, cant complain for the price

published

Window was easy enough to buy over the phone.
It works and the prices were listed on the website.
Easy

Very good and promt

published

They were quick with the quote the windows windows were delivered on time and the price was very affordable very good

  • Verified

Very helpful

published

I was impressed with the professionalism, and service I received when ordering, there was some things I was unclear of and gem helped me through.

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Nice finish.

published

Nice finish and well made window, easy to install with revels and plenty of lashing. Also very good service when collecting at Prestons warehouse.

Steve
SteveKingsford
  • Verified

Great product

published

I found the prices very competitive, easy to choose what type you wanted with the show room setup, and great customer service.

  • Verified

Great budget windows

published

Very happy with the windows I received
Had them ready in no time at all, my client was very impressed with timing,cost and final product. Would use GEM again!

Questions & Answers

John
Johnasked

Do you deliver to bathurst?

1 answer
Elton Gort
Elton Gort

They can’t even work out where u can pick the windows up from let alone tell you if they deliver to Bathurst or not .
Bunch of circus clowns run this company
I’d advise you spend your money somewhere decent with a better sales team and attitude

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