General Home Services

General Home Services

 Verifiedgeneralhomeservices.com.au🏆 2024 Award
General Home Services
4.7

462 reviews

PositivevsNegative
95% · 43824 · 5%

Reviews

462 reviews
Charles L
Charles L
  Verified

Very bad experience with this company as I took this company to VCAT

General Home Services - This plumbing company is the most unreliable in the market. Don't use it as it overcharges you and they don't provide the services as specified in their invoice.
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Peter & Jasmin W.
Peter & Jasmin W.
 

Efficient and punctual. Easy to communicate with the plumber who attended

Efficient service. The gentleman who came to replace the Hot water heater tank was thorough with inspection and picked up other plumbing issues related to the hot water and suggested to fixed the problems to make energy efficient. Show reply
Sage
Sage
  Verified

BEWARE OF [Content Removed]

I was pressured into signing a quote without transparency or being fully informed about what I was signing. When I attempted to cancel, they abruptly changed their stance, refusing to provide a refund and callously ignored their own cancellation policy.

They aggressively overcharged for pipes and services that were not needed and failed to provide the basic legal requirement of a detailed invoice and refused to disclose their hourly labour rates.

I strongly advise anyone considering their services to look elsewhere. Their [Content Removed] behaviour and blatant disregard for honesty and transparency make them nothing short of [Content Removed].

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Peter
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Phil Crick
Phil Crick
 

Gas line

Zac was prompt and the work was well done. Tested for leaks afterwards. Show reply
Richard J.
Richard J.
 

Gas Cooktop

Zac was prompt and professional in his reintallation of our cooktop. Show reply
Rochelle
RochelleGreater Melbourne (Inner), VIC
  Verified

Gas line fixed

Had the plumbers come out and diagnose the issue, had cameron come out Saturday ,Sunday and Monday to finish the job for me.

The company is very informative and keeps you up to date on everything can't recommend them enough Show reply

Elaine
Elaine
 

Relief

Daunting at first. Thanks to [Name Removed]'s expertise, knowledge and courtesy problem solved! Thankyou! Show reply
Ute
Ute
 

Water leak

Zac was a very efficient and very pleasant
Trustworthy and we will recommend him to further clients Show reply
Rell H.
Rell H.
 

Roof work

Great job. Professional advice. Confident that they have solved our water issue. Show reply
Carol
Carol
 

Sewer repair

Sewer repair completed by Cameron about a month ago. Cameron is an efficient and honest worker. Cameron has a very friendly manner and knows his trade. I would trust and recommend Cameron. Show reply
Clarke M
Clarke MGreater Melbourne (Inner), VIC3 posts
 

Difficult job well done

I’m writing to thank Chris for putting in the work to get our new tall (Ricardo) toilet installed, and returning to successfully seal its (new) manufacturer leaking seals. Show reply
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Brett R.
Brett R.
 

Water leak

Had Zac come out and was a great help, no fuss and fixed our problem quickly. Would definitely recommend. Show reply
Marny
MarnyGreater Melbourne (Outer), VIC2 posts
 

Gas leak fixed

We called general home services as we smelt gas in the house. Cameron came to the house and detected the leak and thankfully was able to fix it. He was lovely to deal with and professional. I really recommend him for any future jobs.
Thank you Show reply
Lucy
LucyGreater Melbourne (Inner), VIC
 

Gas fixed

Had cameron come out and fix my gas line after finding it
Appresiate it Show reply
Tommy W.
Tommy W.Greater Melbourne (Inner), VIC
 

Beware of this scammers!!! Rip off fake plumbers!!

Beware!! Charged $1100 just to take some pictures and did nothing. I was suddenly aware it was a scam when he asked for another $6800 more to repair the leaking bathroom. Alert!!
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Bron G.
Bron G.
 

Good service, staff that care about their work and the customer

Staff were friendly, knowledgeable and cared about achieving the best outcome possible. They cleaned up behind themselves. It took a 2nd visit to fully resolve our issue but they were determined to make sure they did fix it. I would highly recommend the staff on the phones and also their trades people. Show reply
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Jimmy V.
Jimmy V.
 

Roof Repair and downpipe

Great service. Work and tasks completed by Zac. Highly recommended. Show reply
KarenM
KarenMGreater Melbourne (Inner), VIC
 

New laundry and kitchen sinks

Had Cameron and Chris come and install new laundry sink and new pipes under kitchen, happy with works Show reply
Leah
LeahGreater Melbourne (Inner), VIC
 

Toilet repairs

I had Chris attend my site today to repair a leaking toilet he was quick and efficient
I would recommend this company for a quick turn around. Show reply
Rates and Fees
Leo
Leo
 

HWS removed and install new unit

Rhys had removed old HWS and install a new hot water unit. He is friendly and professional. Answered all my questions and did a good job. Show reply
John
John
 

Gas line

We found Rhys & Zac’s work to be of a very high standard and were punctual in their attendance. They were polite and courteous to myself and my wife and I would have no hesitation in recommending them and the Company Show reply
Rates and Fees
Lauren
LaurenGreater Melbourne (Outer), VIC
 

Gas line under house and new hot water system

Christian, Chris and Zach turned up and found a leak in my pipe. Worked all weekend to make the repairs. They were hard working, polite and very professional. Would recommend them. Show reply
Trevor
Trevor2 posts
 

Great service

Had Chris install a new toilet!, he was professional and did a great job Show reply
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Anonymous
Anonymous2 posts
 

Blocked drain

Has Hayden come out to investigate my blocked drain. Diagnoses quickly, cleared and found the problem and gave me many of options for a permanent repair! Can’t recommended high enough! Show reply
Rebecca
Rebecca3 posts
 

Leaking tap

Called GHS for a leaking tap, hayden arrived quickly and promptly, great communication with all the text messages. He quoted very fair, and fixed it on the spot! Thanks guys! Show reply
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James B.
James B.Greater Melbourne (Outer), VIC2 posts
 

Hot water service install

Zac was a champion in installing my new gas hot water service. Highly recommend his work ethic. Show reply
Rates and Fees
Terry Kingston
Terry Kingston
 

New box gutter

Great service all jobs completed to our satisfaction and pointed out a couple of things that need attention. Overall an completely satisfied. Show reply
Sandra
Sandra
 

Hot water system

Found the company online and I had a chap here within an hour. Was very friendly and gave exactly what I needed. Hayden arrived, was very friendly and efficient as well as patient whilst we worked out finances.

Recommend very highly! Show reply

Kath
KathGreater Melbourne (Inner), VIC
 

Courteous and helpful

GHS plumbers came this morning to install a new freestanding stove - GHS having also previously installed the new gas piping for it due to finding a leak in the old piping. The plumbers were courteous and asked if they needed to wear masks (because I was wearing one), and should they take their boots off to come into my home. They were also happy to answer any questions I had about the old and new piping and tested the stove for me so I could be confident that everything was working like it should. The installation cost was comparative to the amount I heard a lady on the radio state her installation was so I was happy to accept the quote. Yes, I would recommend GHS. Show reply
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John B.
John B.
 

Water leak

Plumbers were very helpful and done the job in good tine. Would highly recommend Show reply
Costalot
CostalotGreater Melbourne (Inner), VIC
 

Repair of hot water service

WARNING. DO NOT get any repair work done from this company. Aggressively overcharged for a repair & parts which were not required to be replaced.
Customer Service
Timeliness
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Neil.
Neil.
 

NEW Hot water service

AWESOME work from the plumbing guys in trying conditions.Would highly recommend. Show reply
Rates and Fees
Fran Bartholomew
Fran Bartholomew
 

Gas line

Friendly, prompt , professional and helpful and I would definitely recommend to friends Show reply
Rates and Fees
Emilie Hein Craig Baird
Emilie Hein Craig BairdGreater Melbourne (Outer), VIC
 

Excellent work ethic!

We’re very pleased with the service we received, and have scheduled more work to be done. They were respectful of our time and our business, and went to the effort of installing a temporary water heater for the long weekend until they could get the new system to install the day after the long weekend. They worked through the rain and awful humidity, as well as a flooding back garden. Highly recommend! Show reply
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Scott
Scott
 

Burst pipe

Rang GHS and received great service. The plumbers were on time, very professional and did an excellent job. I would recommend General Home Services for any of your plumbing needs. Thank you all.
Regards
Scott R. Show reply
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Anon
Anon
 

Blocked toilet

Quick efficient and effective service
Thanks Hayden
Job done. Problem solved Show reply
Anonymous
Anonymous2 posts
 

Blocked drain

Call general home services for a blocked drain on Christmas Eve. They serviced quickly, and cleared my drain so I can have Christmas, thank you so much guys!! Show reply
Ann M
Ann MGreater Melbourne (Inner), VIC
  Verified

Shower renovations

Provided excellent plumbing services and specialists. Friendly and always on time. Show reply
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John
John
  Verified

Plumbing problems

Called General Home Services out to my property to try and solve a water hammer problem. Hayden arrived, diagnosed it correctly straight away, fixed it on spot for a great fee! You pay for what you get!
Thanks heaps guys Show reply
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