Mali electrician from cameray
Charged me $800 for a 3 hour job in neutral bay this was the first job i used this electrician so was not aware how much he had overcharged me for what was a simple connection of kitchen appliances. Additionally he didn't know how to connect the rangehood which he sealed off and I was later told the method he used to install could of burned my kitchen down and he tried to take parts without asking me.
Professional and Curious
I called the office to thank them for a job well done. Management asked if I could extend that sentiment over to this review site and I was all too happy to oblige. I am a long time customer of General Trades and utilise the service for maintaining a number of my rentals in Sydney.
These guys are the most reliable tradesman I have come across since I first created a property portfolio and for that reason I use them exclusively. From what i gather the company ownership has just changed hands and the manager I spoke to directed me to this review site as he was concerned about the image this review site portrays. These guys complete over 100 jobs per week so this is a pretty unfair reflection of the outstanding work they do.
I guess not many legitimate people go out of there way to write blogs about good service only when you have a gripe. Guilty as charged!
Good Luck with the business guys you will hear from me again as always, Jen Nato.
poor customer service
Rang about a concern for work carried out back in 2013 as the sump pump has failed 1st call on Saturday 14TH left contact details as the person who answered would allocate it to next avaialble . Rang AGAIN ON MONDAY AND TUESDAY PRE RECORDED MESSAGE LEFT DETAILS NOTHING ALSO SENT EMAIL NO REPLY.
At lest could have had the courtesy to reply
please do not use
Came out to fix my hot water tank, repaired what needing doing, that night no hot water so i checked the tank and a small flame was coming out and had melted the housing of the thermostat - when they came back a supervisor came too and he said it hadn't been sealed .they sealed that and said they would replace the housing but never heard back, now i have problems using the thermostat. At the same time another general trades plumber plumbed my bbq in from lpg to our house natural gas, he too wasn't sure and never left a compliance certificate as required by law....small problems i realise compared to some stories on here....but try contacting them!! The email from the website is only enquiries for new jobs (have tried using that for someone to contact me - nothing) have called and just get the run around. Seriously if you are looking for a plumber give a local guy a go as these are useless.
Excellent advice and work Dec 2014
To start with I wish to thank Mike for his excellent support, while I was in hospital his fellas got on with the job, finishing it within a few days. Now I’m not saying there was no room for improvement, that would be a miracle and that is God’s domain. Yes, the workman could have been a little tidier, communication a little tighter but again it would be extremely unfair to expect perfection.
At the time they were here I encountered some electrical problems and they got help for me there too. I can’t thank Mike enough. I found him to be down to earth and a truly genuine bloke, not bad for a Kiwi :) Seriously, would not dare complain about Mike or his team. I can’t say their prices were cheap, but I am paying for labour and every business has to make a profit. Besides if I wanted cheap I should have done it myself or hired Bodgy Brothers. Still both these cheaper options would most like have cost me much, much more in the end.
Thanks fellas great job!
Dishonest and abusive
We had a disastrous experience with General Trades plumbing and lost our deposit. They promise $99 to clear a drain. When they got here they told me it would cost me $1600 - a fixed price contract. After they started digging, they told me it would cost me $4,500!! I insisted they stick to the agreed price price but they refused. Their representative became abusive and I asked him to pack up and leave. I spoke to their head of customer service and then the GM. They refused to stick to the contract. I asked for my $800 deposit back since they did not fix anything - the GM, told me he would refund $400 - I gave up arguing. I chased it up a week later and was told it took up to 14 days (don't know why when my payment to them went through immediately). They have still not refunded it 3 weeks later and my drain is still blocked. Do not trust them.
Appalling company - don't use
I was told I would have a shower installed and it would take 2 consecutive days. Plumber came and did preliminary work (ripping apart my laundry) and 6 weeks and 7 tradesman later I still don't have the shower installed. These guys turn up hours late and never call to let you know. Or they don't turn up at all and still don't call to let you know they're not coming. Company never gets back to me to let me know what is happening, I have a laundry that looks like a construction site and no idea when the job will be finished. I have asked senior people to ring me, they never call. I don't know how to get this situation fixed. I wish I had never heard of this company.
Don't know where to start had a couple of leaks which needs some parts changed washers,hoses etc said we needed new mixers for the shower which only needed the washes changed one in the toilet basin and a leak under the kitchen basin. Didn't check properly under the kitchen basin where the leak was made us change a........ Which cost us just over 150,dollars which took 10min to change. The next day the leak was still there said it was the hoses were too loose and needed to tighten then he did that supposedly tested it and was fine. Next morning surprise surprise the leak ended up being a lot worse had another plumber come back and say he shouldnt have tightened it which made it worse so changed the hose said it came from that. Again he left the leak was still there and said it was the tap which was less than a yr old and tried to sell us another one for almost 400,dollars insatlled. So all up cost us 800 dollars and we still have the leak under the kitchen sink. You guys are grubs.
We had a terrible experience with General Trades - electrical services. We hired the electrician to move our electrical box from a wall we were removing. We left the trades person to do this while we were at work (our mistake.. ). When we arrived home, the electrical box had been moved, but had been moved to a wall we were also removing. It was clear we were removing this wall from the plans we had left.
Rather than rectifying the mistake at no cost, we were charged for another days labor. After contesting this, we settled on an amount and paid it to get General Trades out of our lives..
THEN we received a letter from debt collectors demanding payment on behalf of General Trades and threatening legal action.
We had never received a call from General Trades indicating there was a problem with our payment amount, instead, they sold the 'debt' straight to a debt collector.
After numerous emails / phone calls we finally proved NO money was owing.
What terrible customer service. The individual trades people may be nice who work for General Trades, but their head office team are a nightmare.
IT DOESN'T GET ANY WORSE THAN THIS
Gave them a $30,000, 2 bathroom repair job which was to take 3 weeks. It has now been 7 months and our main bathroom is a bare concrete shell and the other bathroom has to be redone due to crooked tiles, leaking shower and overall shoddy workmanship.
The tradesmen were totally useless, incompetent, uninterested and all correspondence with the company has gone unanswered. They are completely uninterested in righting this MAJOR wrong and as a result we are now forced to seek assistance from arbitration, Fair Trading and probably legal action will have to follow.
They are the most unprofessional, grossly incompetent, uninterested, rude and overpriced group of clowns we've ever come across.
We will tell anyone who listens not to use them.
Their paperwork and website says "your recommendation is our highest compliment". This is just laughable.
Shame shame they went to a friends house to unblock a sewer line then quoted $9,500 to replace all drainage and sewer lines due to collapsed pipes. I stepped in sent my plumber in who works on two commercial buildings I maintain, $600 dollars later all lines are cleared and video footage as proof something general trades could not provide. Absolute rip off from general trades trying to rip off a lady of age and putting thru the stress I would not recommend them.
Excellent (General Trades in Melbourne)
We had all sorts of sewage problems. We had a quote from The Drain Man, but after dramas with them plus an over the top quote, we went with General Trades. Although the job cost a lot (that's just life my friends) they arrived on time, finished in one day, cleaned up, patted the dog and weren't yobbos! So I'm happy. We now need more work done and I'm not expecting any problems.
Disgusted to the highest level
Communication with clients appalling. Unprofessional tradesman burnt my house and wasn't even competent enough to correctly weld joints on my water pipes, resulting in my hose being severely damaged within the wall cavity, due to leaking pipes that weren't welded properly. 24hr service. What a joke. Leave a message and they will get back to you within business hours.
Everything. You ruined my house and cost me thousands of dollars in delays
Starts at $99 and then they just have to do the next step and the next and low and behold it looks like your bill will be in the thousands. High pressure sales rather than high pressure hose. Be very careful and get a full quote before they do anything.
Invoice no 14345
This invoiced price is extortionate and large as well. I have written to the ombudsman requesting confirmation of the prices charged by your company and an ordinary electrician. Previous work I've had done by a private electricianI as follows, an dual a/c installed, a fan fixed, a new security light, a double power point, a t.v aerial and they had to be wired from scratch they charged $1020.00.
Your company charged $585.00 for supply and fit to already wired double power point, three switch light switch and supply and fit security light which was also wired.
Do not use this company
This company tried to turn a leaky shower head which needed two washers changed into an $800 job. Be extremely cautious when dealing with them. They complained bitterly the entire time they at my house about how hard the job was. At the end of the day their total quote for the work needed was $1200 the proper plumber who did the work charged $300 not a difficult job for him
Unprofessional, late poor attitude of both office staff and tradesmen extremely questionable quoting practices
The Hard Shell
i've used this guys twice. I'm a moron!
Both times I feel I had the 'hard sell' put on me. the first time I agreed to having my whole pipes replaced and paid $6000. I was told to be quick, they had an excavator availble for the next day, if I waited I would miss out, I was getting a great deal etc etc.
This time when I had another drain blocked I applied for the $99 clearing fee but prepared in advance that if it was going to be require more work I would get quotes etc.
What happened is this:
- firstly I get a call saying that to access the pipe the whole toilet needs to be removed and then replaced. They quote me $670 for a new toilet, replacement etc etc to and ok I agree. Seems reasonable.
- then after taking off the toilet they say actually there is a crack in the pipe and to fix will be $1900 but we can do it for you for $1500 ex GST.
- I come take a look (it's small and near the surface, it isn't that serious a job). I get a lot of "we could do it today but if you hesitate it may not be until Friday etc". Also, we'll halve the price of having the toilet replaced.
At this stage I think that I want to get other quotes. I can't just accept this without thinking it over. I get told "well, if you don't want to book us right this very second, you now need to pay me a $370 'call out fee'! What?! when did the $99 drain clearing become a $370 call out fee and no drain unblocked?!
I ended up finding another tradie to do it, that same day, with a slightly different method and it cost $400.
These guys 'deploy' marketing tactics on their customers to get a hard sell and suspect that very few people ever get just a bill of $99
fast call out
hard sell, up sell, expensive, manipulative, not flexible
Would Never use them, Unreliable and don't live up to their own mottos.
Do Not Use General Trades, they are a waste of time. I called and booked my job in and was told my toilet would be installed at 7am today, called them at 8:15am to be told someone would be here within 2 hours. Called them again around 10, then 1:06pm. Received a call from them at 2:30 to be told someone would be here by 4:30. At 5:15pm they turned up, then decided they could not do the job today because of the time. Told them I'd get someone else to do it. I will never call General Trades again for any work that needs doing, and will tell everyone I know to never use their services either. The general does not live up to its promises, fails to turn up when advised, fails to notify customers of delays, then refuses to do the work because of the time. General, you will not gain any customers from the people that i come into contact with if I have any say in the matter.
Failed to arrive at 7am, promised someone would be out each of the 4 times contact was made. Finally arrived and would not do the job because it was 5:30pm
No stars! Avoid!
2 months after they initially came out they have done nothing despite countless phone calls. Still haven't ordered the part which the 1st guy was meant to do. Their excuse.
.. He's left the company. 2nd appointment guy didn't turn up, excuse computer system had gone down, 3rd visit the guy didn't do with the bio treatment because he wasn't told what was required. And now they are ordering a part. Worst of all they seem to think because they tell me all these excuses that makes things right! Avoid!!! This is clearly a company that's about to go bust cos with such a terrie service.
Not much although the latest plumber sounds more promising.
Play on your insecurities
While they came out straight away, there was a definite push to sell you something else. To play on your insecurities and your lack of knowledge of the area in question, for me it was an electrical fault. They fixed the problem (it turns out just a fuse to be replaced) and then said they wouldn't charge if I signed up to have a much more major job done - over $2K. I initially said yes - as I felt my house would burn down if I didn't do this. Luckily sanity kicked in the next when I realised and did some researching that I did not need the extra work and rang them immediately and cancelled. I still had to pay for the deposit as they said this is what the initial job would have cost - I doubt that very much having rang a couple of other companies. Not a very honest company - it is very much you need steak knives - not do you want steak knives.
Responded within 2 hours
Play on your insecurities and sell you the need that more work needs to be done
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