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Genesis.com.au

Genesis.com.au

2.3 from 80 reviews

See the Best Protein & Supplement Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
20
4 star
4
3 star
1
2 star
11
1 star
44

Michael

MichaelCentral Highlands and Goldfields, VIC

Warehousing issue!!!!

published

Text received that there have been warehousing issues and for me to give them a call to discuss. Several attempts made by Genesis for me to order alternative supplements??? I mean if you order a Big Mac, you don't expect a Whopper burger, do you?? Very disappointing and this is not the first time is happening for me, happy to take my business to the many other online nutrition sites.


10 Days Waiting - False & Misleading Advertising

published
Shipping
Chrystal

ChrystalSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

WOULD NOT USE AGAIN- too much misinformation & out of stock items. Was a loyal customer in 2017, 2 orders now & both bad

published
Return Claim MadeYes
Alan B.

Alan B.South East Queensland, QLD

  • 6 reviews
  • 6 likes

Awesome fast company.

published

I bought off this company before reading the reviews on here which got me stressing up until my order arrived, but the reviews on here don't match my experience at all. Genesis supps had an awesome range of products and deals and the website was well set up. They did at first send me a tracking number that didn't work but after contacting them they let me know as I had ordered on the weekend it wouldn't be shipped until Monday afternoon which is when the tracking number would start working, which it did. My order arrived within 2 business days and is exactly what I ordered so I will be returning to this company.

Product Quality
Shipping
Return Claim MadeNo

Worst place to buy supplements

published

This place is bad place to buy supplement. They always have problem with delivery. They don’t care about their regular customer. Their staffs have no idea about what’s going on and are bunch of liars. I have been their regular customer for 4 years now and probably spent around 20-30 k with them but this is the end now. I have waiting for my deliver and it’s been 15 days YES 15 days for a delivery good job keep it up. Gonna ask for refund and close my account with them. Yeah and also they never mention they ran out of stock on website and if you happen to order out of stock product you’re basically screwed coz they won’t tell you and your delivery will never happen.

Product Quality
Shipping

False advertising!!!

published

Hands down the WORST company ever!! They didn't have the product I ordered so was given something else (that was awful)
They also didn't send my "free" gift as advertised (false advertising) then tried to tell me they would send it with my next order.. as I won't be ordering from them ever again I asked them to send it to me.. now they won't even reply to my emails. What a waste of time and money!!

Return Claim MadeNo

Tristan B.

Tristan B.Sydney, NSW

Fast,cheap and generous

published

I ordered Pumped edge from BSN. I got it for $49 instead of $69.I got it in 2 business and i got heaps of free samples. Those guys are awsome.

Product Quality
Shipping
Return Claim MadeNo

Roy S

Roy SSydney, NSW

Always sell out of stock products

published

I am sick of this seller and decided to never use them anymore. They always ended up calling me and saying that the product that I ordered is 'unfortunately' out-of-stock. Is it so difficult to update your website? So inconvenient, so unprofessional!

Return Claim MadeNo

Never use them!

published

They sell products that are out of stock. You get called told they have an alternative. I took the alternative and have been waiting over a week for delivery and still waiting.

Shipping
Return Claim MadeNo
Calum V

Calum VPERTH

  • 2 reviews
  • 1 like
  • Verified customer

They sell stock they don't have, try to sell you something else

published

They sell stuff they don't even stock, no matter what their eta of delivery is they never honour it, I receive calls after my expected delivery date saying oh they have no stock but we can send you this other awesome product.. how about you sell me what I purchased. Has happened more than once. Getting a refund takes over 2 weeks for there 'accounts dept' to process it. Don't bother with these guys.. you'll miss your anabolic window waiting for these chapsticks... they're stealing your money and gains. Catchalata


Ordered two weeks ago!!!

published

I ordered over two weeks ago so I emailed them and 2 days later received a phone call saying sorry and they order will get sent out today which was a Thursday before a long week end so by the time I get it it will be nearly 3 weeks!!! Now all of the flavours I ordered arent in stock so I had to change all of them. Not good enough I will never order off them again I should have just gotten a refund and went to the supp shop or ordered through another company I would have been on my second order by now.


Save yourself the trouble. Shop elsewhere.

published

HRE

HREBrisbane

  • 3 reviews
  • Verified customer

Not happy change of couriers

published

They have changed couriers from Star Track who I use to be able to use Parcel Locker to Toll now. Toll originally delivered to airport over 15 km from my house I then asked to go to a local pickup which I requested originally. They are only open certain hours. Would have received the product in my parcel Locker over 2 weeks ago but with the change of couriers & inconvenience only able to get today.
Probably won’t use again now they don’t use Aus Post parcel lockers.


Not happy - still waiting for my order that was shipped 5 days ago

published

I ordered the Oxyshred combo and had notification the following day it had been shipped with a tracking number. Tried tracking the number and no tracking details, called Genesis today and he said my order was lost and I won’t be receiving it till atleast Monday at the earliest. Will be nearly two weeks late by then and no apology/compensation, will never order again, have never had a problem with them previously.

  • Verified customer

deceptive marketing and bad customer service

published

No customer service

published

After waiting 9 days after ordering and countless unanswered emails I had to speak to someone on there website with text messages looking for my products to be told if it wasn’t here by tomorrow to contact them well no thing came so I talked to someone again online from Toll to be told genesis have not delivered any items to be sent to them so my products were still in the warehouse they have promised to send it on overnight shipment and will be here tomorrow.
But the flavours I ordered are out of stock now so had to settle for something else
I will never order again.
Keeping my fingers crossed for my order to arrive tomorrow.


sue

sueCairns

  • Verified customer

So fast and great deals

published

Great easy website that actually directs you to the best deals and shipping was super fast all the way up to cairns. Would 100% recommend


tarnieQ

tarnieQSouth Australia, 5085

  • 9 reviews
  • 5 likes
  • Verified customer

Has really dropped the ball with their service offerings

published

Don’t shop with genesis

published

They dont have items in stock when you purchase. After you buy you will get a call 2 days later trying to switch to a different product (usually a lesser value product). Seems as though this is happening to everyone.
Shop elsewhere.
Give it another 6 months and this company will no longer be around.

1 comment
Genesis.com.au
Sam P.Genesis.com.au

AngryGymMum

AngryGymMumLalor Park

DO NOT BUY FROM EVER!!!

published
1 comment
Genesis.com.au
Sam P.Genesis.com.au

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