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Promised so much, failed to last the distance.
My less than three year old Gentrax has 290 hrs of domestic work on it and has now been possessed by Satan.
A full service, new coil, new spark plug, new ignition module, cleaned and overhauled carburettor and finally a new governor stepper motor have had no effect whatsoever. Out of warranty this machine is shunned by just about every service technician I took it to, no one seems to want to touch it. I am stuck with a generator that just won't run properly.
It is outwardly a good looking compact machine and has been powerful, easy to start and...
After reading reviews of competitive brands I decided on a Gentrax 3.5kW generator. I ordered it from Outbaxcamping, it arrived within days. However, I couldn't get it to start. On closer inspection I found the spark plug had been broken off sometime during transportation. That's ok, I'll remove the broken bit and buy a replacement, no big deal. When I unscrewed the broken part of the spark plug I dropped it down inside the air cooling duct surrounding the engine! I could see that there was no way I would be able to fish it out. Having a loose...spark plug rolling around a flywheel didn't seem an ideal situation. Enter Mike from Outbaxcamping, to help sort out my problem....he even e-mailed me on a Sunday! No one does that! Well Mike did, and after consultation with his technician on the Monday he requested I send the generator back. He organised the pick up. Within days it was returned, it started easily and I left it purring away for an hour. Outbaxcamping are the tops, I never thought I would get such service, Mike and his company are one in a million. I hope I can do more business with them in the future. And lastly, the price! Who can beat that value? No one. Thank you Mike and your team.
Purchased in at Outbax for $750.
Great generator, Quality better than expected
The Generator arrived very well packed and I was quite surprised that it came with a small tool kit, funnel for the oil and a protective cover. The instruction manual is reasonable but did contain a few minor errors, the most serious was no instructions in regard to the remote start and stop function, The battery needed to be connected however it was not to difficult to work out. On close examination the build quality seemed better than expected.
After filling with oil using supplied funnel and filling with fuel, the generator started on th...e second pull of the recoil starter. I found that in operation it was quieter than expected, only slightly more noisy than a Yamaha EF2000. I then tested the generator with some workshop power tools, 1600 watt circular saw, 2200w angle grinder and 1800 Watt docking saw. All started OK. I then connected 1000 watt microwave oven combo with 2400 watt conventional oven, again all OK. It seems that the output rating is about right and the engine size seems to be about right for the rated output. Is it reliable, well only time will tell, but seems to handle everything I have tried it with so far. I believe if you follow the maintenance as published in the manual there should be no reason why it should give years of good service. The remote start worked very well, once I worked out The battery need to be connected by the end user, this feature however adds considerable weight to the generator and when full of fuel the unit runs out to a net weight of about 45kgs, however 4 large wheels are fitted and rolls along the ground with ease. In summary the unit appears to be reasonably well built with features you would not expect in a low cost Chinese built generator and appears to operate to specification. The manual could be better written but I have seen a lot worse. At nearly 45 kilograms at full fuel and oil it is not exactly easily portable but the wheels mostly off-set this, If you are lifting in and out of a vehicle or trailer I would recommend a two person lift. This is the only reason I did not give it 5 stars. I have been pleased with the purchase so far and has done everything I have wanted it to do. The GenTrax produces quality power at fairly low cost and appears to be one of the better quality Chinese made units.
Bought this generator from Outbax Camping about a year ago and so far has proven to be easy to start and very reliable. We use it for a couple of hours every couple of weeks and hasn't skipped a beat. The only thing better than the generator was the service from Outbax themselves. Cheers Guys and Girls!
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Questions & Answers
After connecting the battery should any lights come on?
Hello Sean. The lights on the LCD display will turn on when the generator is running.
I need to charge the battery on my Gentrax 3.5 kva generator as it gone flat, can you just connect it to a battery charger or do I need to disconnect it completely
Hi Terry C, our Gentrax 3.5kW remote start unit has a pull cord start feature. You can start the gennie using the pull cord and once running, it will in turn charge the unit's internal battery.
I ran it for an hour and still dead, so can I still charge the battery overnight on a charger or is it not recommended to do that
Thank you, Terry. Yes, you can use a charger to charge the battery.
We purchased the 3.5kw generator…. It took us an hour to try and start the thing once it started ran for approximately 2 minutes then stopped! Nothing was plugged in to it either so no possible way Of overloading it.
We have tried everything that’s been suggested and still nothing… at this point I just want my money back unless you have a quick fix without us having to go through months of a warranty claim. Should have read the reviews on it first before buying
Sorry to hear about the generator starting and stopping....It sounds like everything on the spark side should be OK. Below I have listed some items that can be checked for troubleshooting: 1. Oil and fuel are the correct grades required. 2. Ensure all servicing has been completed, as instructed in the user manual. 3. Ensure the fuel hoses are connected snugly and not leaking, kinked or broken. 4. All filters are clean. 5. Ensure fuel cap valve is not blocked, try unscrewing the cap loose while running to temporarily allow more air in. 6. If possible, the carburettor to be checked by a technician. Let me know if you were able to try any of these troubleshooting steps and if any had a positive result. Regards, Raven
It’s a brand new generator, my understanding is that making sure everything is connected should be done before leaving the factory.
1. Oil and fuel is what’s stated in the manual.
2. New out of box, shouldn’t need servicing....
Thank you, Ebony. For warranty coverage and assistance, we recommend directly communicating with the seller of the unit. The warranty is covered by the seller.
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