Pathetic Customer Service
I have been with this fund for nearly 40 Years although not through choice. I have had so many problems dealing with them and their poorly trained staff.From the initial insult of having to wait 20 days to access your own funds and paying $50 for the privilege of doing so, now down to 10 days and no fee and they still can’t get it right.The majority of the staff have absolutely no idea what they are talking about useless would be a more apt description.They did not manage to process my request in the specified time even after several phone cal...ls as I simply do not trust them to do anything right.It has cost me money as the funds were supposed to be available days ago and when I checked my transactions they had the audacity of putting the transaction date as the date it should have been done not the day it was actually done days later. I certainly think a change of staff or an internal audit and evaluation is in order.These people are getting paid and not doing their job efficiently.
Never, ever waste your time. Incompetent does not even come close.
I’ve been with GESB for 8 years. If I could rate these people as a 0 I would. It took them 5 months for a simple application to increase my life insurance above the default amount to come to a “decision”. After 3 months they applied to my GP for my health history. Actual History includes fractured arm (From a sport accident), “crunchy” shoulder and allergies. Their stated history also included “breast cancer” which I advised was absolutely not the case and I have never had cancer, which they “noted”. Five months after starting this painfully in...competent process I received an email advising I am unable to be insured. At 35 years old, good health, no history of disease, no chronic conditions, not overweight, no high blood pressure, cholesterol, nothing at all. Unbelievable. I’ll be changing my super fund ASAP. So unbelievably exhausted and irritated by this incompetent bunch. What a waste of half a year of my life.
Gesb has decent returns
So Ive been with gesb for 10 years now and have never had an issue with them, returns have been consistent and rates are reasonable. Occasionally they send a rep out to my work to chat to the employees so decent communication. All up pretty happy
- Verified customer
Terrible customer service, unethical & dishonest super fund!
I wish I could give them zero! No wonder they have a low rating of 2.3 here & 2.7 on Google reviews! Only God knows how many more are not happy with them but haven't written about it!
Not knowingly I was signed up with them by my former employer even though I provided them with my own choice of super! When I contacted GESB to ask them to close my account, they agreed but they never did it! When for the second time I asked them to close it, they charged me the exit fee which was not fair as if they closed my account upon the first request, I di...
Terrible customer service
Terrible customer service which works in favour of making money for the GESB directors and not the client. It took over 10 days to receive a form that this organisation require to be filled out and also I.D. authenticated and a printed Bank Statement to prove to these robbers that the Bank Account is in your name. Lots of work and time to get your hard super money earned refunded to you - the client. It always works in there favour as they hold onto your money for the longest time!
In September of this year I made a compassionate grounds application which was processed . $25,000 was paid into my bank.
I happened to check my super transaction history on Xmas Eve. According to my account debit history I had a total of $47.000 . $36.000 had been paid to me and $11.000 to the ATO. I totalled the amounts shown and found them to be correct.
I did not receive $36,000.
GESB are saying it's a browser error an error of some sort.
I have taken my complaint to the ombudsman.
Am I missing something here ???
I called GESB to talk about withdrawing my super when I retire next year. I expected to be sent a form and for that to be the end of it with me left to work it out myself. However the girl I spoke with was so helpful and took the time to make sure I knew exactly what I was doing. I felt very looked after and even though I know a lot about my fund I still learnt a couple of things and she gave some hypothetical examples so that I understood how the tax would affect me. This is about as close to getting a clear picture and direction without actua...lly getting advice as I've ever had talking to a customer service person. My eyesight is pretty terrible and I was worried about ticking the wrong boxes on the form when I got them. She said she'd flag my account so that when I sent my form back she'd take a look at it since she knew what I wanted to do and make sure. Took me a few weeks to send it back but she called me the other day just to say that it had come in and everything was fine. Can't beat that.
- Verified customer
Would give them no stars if I could!
If you want to deal with GESB and withdraw funds when you become eligible - put aside at least 7 hours and be prepared for snotty girls on the phone who have few customer service skills and very little knowledge of their products and services. 'Market volatility' is their favourite line as they tell you they have no idea how much you will get when the full 20 working days deposit wait time takes place. We 'lost' $500 in 24 hours because of 'Market Volatility'. To compare - I dealt with both Colonial and Ausfund a week before and their staff ...were extremely knowledgeable and helpful with a wait time of 3-5 days (I had the money within 4 days) with a definite quote on what would be deposited into my bank account. They were genuine - nice people who you felt actually cared about you. No exit fees and the amounts increased everyday with no mention of 'Market Volatility'. My advice is to try and put your money into Colonial or another fund that is better to deal with and try and avoid GESB at all costs. Remember - it is YOUR money not the Governments and certainly not GESB's.
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