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Get Tools Direct

Get Tools Direct (page 2 of 16)

4.3 from 317 reviews

Reviews

4.3

317 reviews
5
(228)
4
(36)
3
(12)
2
(15)
1
(26)
  • Product Quality
    4.6 (44)
  • Return Claim MadeYes (5) · No (46)
  • Customer Service
    3.8 (47)
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Very happy with battery

published

Very happy with topcon rotating laser battery ,very reasonably priced for the battery , postage took a little longer than expected, but it was free just lucky I was not in a rush for it

Customer Service
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Sydney tools

published

I ordered beaver ratchet straps because I already have them and a great product but I was sent Garrick ratchet straps not what I ordered no contact was made not impressed product seems ok

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi John. Sorry to hear this mate, we would never intentionally replace a product without talking with the customer first. I'll look into this. Your review title is "Sydney tools", is it possible you left this review against us by mistake?

The reviewer stated that an incentive was offered for this review

Rod

RodSouth East Queensland, QLD

  • 6 reviews

Normally good but

published

Welder arrived with no consumables. Went and spent $90 on consumables only to find I needed the basics and after speaking to the manufacturer, found that I was supposed to get them with the welder.
Now promised to have them delivered by yesterday, still waiting.
You would think the would check the box!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCaloundra
See all answers
2 comments
Get Tools Direct
GTDGet Tools Direct

Hi Rod. I'm sorry to hear about this mate, I'll speak to the team about their process to learn how this happened.

Rod
Rod

And 10 days later still waiting for the parts. Gunna ring back, but did not, gunna deliver parts, but did not, I was gunna do some welding!

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Well worth the money

published

Price,service,delivery all outstanding.Have used the Mig wire and it performs as expected, would not hesitate to purchase again or recommend to others.I expect that with further use the present standard of the wire will not change.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEbay
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Steve

SteveSouth Australia

  • Verified customer

Great product just what i wanted perfect

published

Great service only problem was listed as free delivery but to check out i had to pay a delivery charge. I understand very heavy product and expect to pay freight .Just don't advertise as free delivery.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAdelaide i think (online)
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The reviewer stated that an incentive was offered for this review

Great service, price and communication

published
Customer Service
Product Quality
Return Claim MadeNo

Great company to deal with

published

This was the cheapest for what I wanted, so easy to deal with as it was with all my other orders with them.
Super fast delivery, I would recommend them to anyone

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
Wal

Wal

  • 3 reviews

Good service.

published

The item came although delayed. They did go the extra mile and phoned Me to let Me know of the delay so that was appreciated. The item came in good condition.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
See all answers
S.hayden

S.haydenWestern District, VIC

  • 3 reviews

Love it

published

Fantastic item. Sent wrong item to start with but they company sent a guy down for the 3.5hr drive to swap them over. Amazing service. Love my new product.
Well done

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGeelong
See all answers
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brocky

brockySoutheast, SA

Very good product & price

published

Am very happy with both products i have bought.
Should have communicated more and i would have been happy.
Would have been five star but the time it took to get it before posting.

Customer Service
Product Quality
Return Claim MadeNo
Gordo

GordoPerth

  • 3 reviews

Great product, great price.

published

The reviewer stated that an incentive was offered for this review

Good customer service

published

Products were sent quickly and arrived well-packaged and as promised! Happy to purchase from Tools Direct again. Website was easy to navigate also. Now just writing words so I can press 'send' (ridiculous Product Review!!)

Customer Service
Product Quality
Return Claim MadeNo

Perfect service

published

Absolutely fantastic service, very polite and friendly staff, outstanding product information and astounding delivery speed! Would definitely recommend and I will be purchasing again in the future. Keep up the spectacular deals!

Customer Service
Product Quality
Return Claim MadeNo
Anon

AnonMurray Mallee, SA

Great Service!

published

Thank you for saving me many dollars compared to other supplier's prices, and also for the short delivery waiting time.
The Naked Wines bonus was also a nice touch, and the wine selection has all been great, working out at less than half price.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGet Tools Direct
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Leighton

LeightonPerth, WA

Compocast Stanley hammer

published

The product I have been provided is exactly what I asked for. My only issue with my purchase is that it took approx. 8 months for my item to be delivered due to a manufacturing issue. I was given a $100 gif voucher for my troubles but the voucher is worth nothing. You need to sign up and spend over $100 to redeem it which I found very disappointing. I was unable to provide my team with the correct tool that they required for close to 8 months which is unacceptable. I would have at least thought Stanley would have passed on a discount on the product due to the excessive lead time.

Customer Service
Product Quality
Return Claim MadeNo
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Thomas.C

Thomas.CSydney, NSW

Asked me to pay extra money as the price of the items I purchased two days ago was a mistake!

published

I purchased two items online. Then two days after they called me and asked me to pay an extra $285. I refused, and I haven't receive my items. Very bad experience.

Customer Service
Return Claim MadeNo
Store LocationOnline store
Allan D.

Allan D.Central Queensland, QLD

Great product for a great price.

published

Great communication throughout the purchase and delivery period. Have used the pole saw heaps and effortlessly cut over 200mm diameter logs. Very impressed. I now use GTD when looking for tools as prices are very competitive.

Customer Service
Product Quality
Return Claim MadeNo
quen131

quen131

  • 6 reviews

one strong box

published

Brought this online , it turn out a bit bigger than expected but it exdeeded my expectectation at the same time.. the wheels were bigger , the handel tuck away securely and nicecly and you can wheel it alomg with ease , this box wont disappoint

Customer Service
Product Quality
Return Claim MadeNo
Store Locationget tools direct
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Gavin

GavinSouth East Queensland, QLD

  • 2 reviews

Makes a poor knife sharpener look good

published

I’ve tried different stones and systems which nearly blunted my knives due to my lad of ability. I’ve never really mastered sharpeneing knives to the point I only use replaceable blade knifes when hunting. This worksharp field sharpener is the business. I watched a couple of videos on YouTube and straight away I was getting hair shaving sharp results. I’ll be leaving my Havalon in my pack from now on and will be using my fixed blade skinner.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGet Tools Direct
See all answers
steve

steveGreater Melbourne (Outer), VIC

  • 2 reviews

brilliant drill

published

one of the best on the market and good value for money.used for commercial building and performs fantastic.I have other percussion drills , however this drill is streets ahead of the rest .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCalaoundra
See all answers

The reviewer stated that an incentive was offered for this review

Page 2 of 16
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Questions & Answers

Jackie

Jackieasked

Hi there,
I am considering placing an order with you before 30/11 and would like to know if it will arrive in time
for Christmas. I have noticed negative comments on feedback re: delivery. I live in Tasmania.
Please advise.
Cheers, Jackie.

1 answer
Fired Up
Fired Up

What advise did you get from the company?

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