??!
1 photo
Get Tools Direct

Get Tools Direct (page 4 of 16)

4.3 from 317 reviews

Reviews

4.3

317 reviews
5
(228)
4
(36)
3
(12)
2
(15)
1
(26)
  • Product Quality
    4.6 (44)
  • Return Claim MadeYes (5) · No (46)
  • Customer Service
    3.8 (47)
Previous
Next
Mcmanly

McmanlyGloucester

Average service

published

Still waiting on redemption from dewalt re laser reciever. Frustrating to deal with . Emailed and phoned many times still no reciever

2 comments
Get Tools Direct
GTDGet Tools Direct
Mcmanly
Mcmanly

14 nov. ref. 145056902 inv 211099

Roggie

RoggieBroulee

Buyers beware

published

WHAT SEEMS AN INCENTIVE TO HELP THE BUYING DECISION, THE $100 VOUCHER WITH NAKED WINES IS BENT STICK. I was able to purchase the tools i wanted on line from others but the lure of this voucher effected my decision, unfortunately. The voucher is almost worthless, as you can purchase these wines on the web quite competitively. So I guess no more dealings with Get Tools Direct.

1 comment
Get Tools Direct
GTDGet Tools Direct

Spare parts

published

Got exactly what I order in a very reasonable amount of time, Would have no hesitation in using them again

1 comment
Get Tools Direct
GTDGet Tools Direct

Hey mate, thanks for the kind words and giving us your feedback.

Hardware Shops

Find out how Get Tools Direct compares to other Hardware Shops

Know better, choose better.

Compare all
ashpete02

ashpete02Hobart, TAS

  • 11 reviews
  • Verified customer

Will avoid if possible

published
1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Peter. I'm sincerely sorry for your experience mate. I'll look further into this and see what went wrong along the way here.

Madge

MadgeSouth-Eastern Region, NSW

  • 2 reviews

Excellent service

published

Prompt delivery time, easy transaction, very competitive prices. Website has very comprehensive and well set out product availability and descriptions.
Thanks !

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Madge, thank you for the review it really helps!

GWM

GWMBrisbane

Perfect Service.

published

Professional service, advised about my order in a timely manor, perfect. Order delivered on time and without any hassles, Thanks to the team at Get Tools Direct.

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi GWM. Thanks for the kind words mate.

S. Turner

S. Turner

  • 2 reviews

Postage was terrible

published

Ordered an outdoor sweeper for father’s day and it took over four weeks to be delivered! Tracking of my parcel was poor, it kept saying it was on it’s way or delayed but then it never came. It wasn’t until I lodged a dispute with Aus Post that I was notified it was delivered!!

2 comments
Get Tools Direct
GTDGet Tools Direct

Hi Stephanie. I've just come across this one and I apologise for the issues you've had, I'll look into the issue and lodge an enqiry with AusPost to find out what went wrong with the tracking.

S. Turner
S. Turner

Thanks.

Best Torch Ever.

published

As a Mechanical Engineer my partner finds it difficult in confined spaces to get enough light..not anymore. This torch has made his life so much easier can't live without it now he loves it.

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Sue, that's great to hear I'm glad you had a good experience!

Not impressed

published

Had to wait over a month for my order to arrive & that was only after multiple emails & phone calls

1 comment
Get Tools Direct
GTDGet Tools Direct
Hardware Shops

Find out how Get Tools Direct compares to other Hardware Shops

Know better, choose better.

Compare all

Great service

published

Great service and product, but your courier let you down dramatically . You said 2-3 days delivery, went and picked up my delivery from depo a week later

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Bevo, thanks for the kind words and honest feedback, it really does make a difference.

Took my Money have nothing

published

Over 3 weeks ago I bought a Dewalt Hedge trimmer and paid with Paypal'
Since then nothing
No confirmation
No Invoice
A request whats happening nothing
No response

1 comment
Get Tools Direct
GTDGet Tools Direct
youngie

youngieSouth East Queensland, QLD

  • 2 reviews

Just what the doctor ordered

published

Best attachment for my needs and very easy to use. First class service from company on all aspects of my purchase

1 comment
Get Tools Direct
GTDGet Tools Direct

Thanks mate we appreciate it.

Great quality and warmth

published

Wonderful warm jacket and great quality for value good around the farm or out at football just a wonderful all purpose coat

Ill be back!

published

very pleased with the sales people, very helpfull, quick delivery and excellent product. i will be getting more gear off them definatley.

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Mick, thanks mate we appreciate the feedback!

Nice compact compressor with Honda engine

published

However the air tank leaks air from the welds on the air tank in 4 places, had to re-weld myself to fix it.

Hardware Shops

Find out how Get Tools Direct compares to other Hardware Shops

Know better, choose better.

Compare all

Excellant and fast service

published

Ordered the items in a peak time and was notified of delivery and updates.
Items arrived in good condition and as expected.
A great company to do business with

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Jeffy,

Thanks mate we appreciate it!

Perfect!

published

Excellent product at an excellent price. Easy purchase and Get Tools Direct always kept us informed of the status of the delivery.

1 comment
Get Tools Direct
GTDGet Tools Direct

Thanks for the kind words, Merv!

James

JamesPort Douglas

  • 4 reviews
  • Verified customer

Customer service is non existent

published

I recently purchased a drill and from day one it was faulty. Not realising straight away that the chuck was slipping as I don't use it everyday, I contacted gettoolsdirect. I was met by a rude and arrogant employee who offered no support and eventually told me to RING MILWAUKEE. I'm an electrical contractor and have little time as it is, so when I rang gettoolsdirect direct I was hoping for support, I did not receive this. I have since emailed them twice and not heard a single thing. Do not use GETTOOLSDIRECT if you need a company you can rely on.

UPDATE - Since writing this review gettoolsdirect were very quick to act in resolving my issue and have already sent a replacement unit.

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi James. Sorry for your experience here mate and thanks for letting us know and leaving your feedback, we'll take it on board and try to improve our processes for the future.

Great service and product

published

Excellent communication from customer service as they helped every step on the way for the international shipping process and item purchased was excellent with excellent prices.

claudejt

claudejtMetropolitan Adelaide, SA

  • 2 reviews

DeWalt 'Friday Offer' Cordless drill DCD796T1-XE

published

Very happy with my DeWalt cordless drill, charger and Flexivolt 6.0A battery offer. Prompt delivery from Get Tools Direct and back up service.

1 comment
Get Tools Direct
GTDGet Tools Direct

Hi Claude, thanks mate for the feedback. Those kits flew off the shelf!

Page 4 of 16
See all Get Tools Direct reviews

Questions & Answers

Jackie

Jackieasked

Hi there,
I am considering placing an order with you before 30/11 and would like to know if it will arrive in time
for Christmas. I have noticed negative comments on feedback re: delivery. I live in Tasmania.
Please advise.
Cheers, Jackie.

1 answer
Fired Up
Fired Up

What advise did you get from the company?

Get an answer from our members and Get Tools Direct representatives

Other Hardware Shops

Previous
Total Tools

Total Tools

4.6
(5,104)
Edisons

Edisons

4.2
(1,273)
Sydney Tools

Sydney Tools

4.2
(1,858)
Stratco

Stratco

4.2
(1,317)
Toolmart

Toolmart

4.6
(78)
GYC

GYC

3.6
(12)
Jaybro

Jaybro

5.0
(1)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.