Very easy to use; great for beach waves
I have fine, flat hair so I wanted beach waves to give my hair some volume. This wand is perfect- it’s so easy to use, makes beautiful beach waves which last the whole day. The only con is the heat protection gloves are missing 2 fingers. I bought the Silver Bullet gloves & bought 2 gloves so I can protect both hands.
If your hair has trouble holding the wave- but Oribe texture spray. It’s amazing!
Tip: don’t run your fingers through until hair has completely cooled.
- Verified purchase
Warning don't buy doesn't curl and leaves hands burned
I paid $245 for this product from my hairdresser. I was told it would do spiral curls. They took it out to show me how to use it and the apprentice hairdresser experienced burns and told me the heat glove wasn’t of good quality. She attempted to curl my hair and to the least it was far from spiral and she was having difficulty by the time I got home my hair had flopped big time. I then had a go and ended up with no curl and serious burns on my hand. I immediately contacted my hairdresser and asked for a refund. She told me I had to ring GHD. We...ll talk about pass the buck and rude. They said well you didn’t buy from us directly so can’t help you go back to your hairdresser. She refused a refund saying it would leave her out of pocket. So I was left with no curls, serious burns and feeling totally let down. GHD’s refund policies and customer relations are disgusting. I will be pursuing them through Fair Trading. This product doesn’t do what it says however it comes with free burns
Great while it lasted
I loved my Creative Curl Wand the few times I have used it, but now the red lamp keeps flashing. Since it is more than 2 years old, ghd can only offer me 20% off if I buy a new one. Even with the 20% off it is still a lot of money to spend on a product that will break after only being used a couple of times!
Terrible service - fair product
In all honesty GHD sell pretty fair products, I've always heard good things about the product in itself. The customer service however is simply put appalling.
I purchased a straightener and a curler at the same time, however upon arrival it didn't take long to notice I had not received the correct items - no worries everyone makes mistakes. I thought a simple phone call would fix it. I had clearly received a different item to what was on my tax invoice. No, they refused to pay return postage (trust me I argued), they would not take responsib...ility in that they had sent me the wrong item. I was due to leave overseas and just wanted it sorted so after too long on the phone I just paid, get it done with. In return they sent a complimentary 'apologies' gift the ghd curl hold spray. Note: don't buy this it's useless. Not soon after receiving my new curler I found this to had issues. My curler was defective making a 'zapping' noise (electrical short in cable). Obviously still within the warranty period I gave them a ring and they yet again didn't want to pay postage. Only this time I had the original mistake made by them to argue with so they very reluctantly paid. These people have zero skills in customer service, if an issue is made on their end they don't want to take responsibility. Would NEVER buy direct from them and recommend you go through third party to deal with them.
Questions & Answers
I recently purchased the creative curl wand as part of the Christmas set. When I turn it on, the sound emitted is very different to my classic wave wand. It’s extremely high pitched, borderline hurting my eardrums. Is this normal? Has the sound changed?
I just bought a new GHD curve wand creative curl and when I turn it on the sound it makes is different to my GHD soft curl tong starting tone. Is that right? Has the starting tone changed? thanks
Thank you for getting in touch with us and for your question.
Whilst the tone is the same, as the creative curl wand is slightly different product to the soft curl, the sound emitted may vary slightly.
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