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ghd Original IV Styler

ghd Original IV Styler Questions & Answers

4.1 from 463 reviews · View Statistics
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14 questions from our users

Hayley B.
Hayley B.asked

When I turn my GHD original on it beeps and the led flashes. The straightener heats up. It only beeps once. The led continues flashing. Is this normal? No issues with the straightener just not sure if the led should continue flashing

No answers
LULU
LULUasked

My ghd IV styler all of a sudden wont turn on. Any ideas?

1 answer
ghd
Customer C.ghd

Hi Lulu,

Thank you for your recent query.

To discuss any problems with your product, please get in touch with our team directly on 1300 443 424 and they will be happy to advise you further.

Regards,

ghd

Jarrah B
Jarrah Basked

How long is the straightener?

1 answer
ghd
Customer C.ghd

Hi Jarrah,

Thanks for getting in touch.

We can confirm that this product is 25.9cm in length.

Regards,

ghd

lizzy
lizzyasked

They are turn on but keep beeping x. Any ideas?

2 answers
Charlie
Charlie

It should only beep when it's reached it's required temperature. If it continues to beep I'd take it back to the store?

ghd
Customer C.ghd

Hi Lizzy,

Thanks for getting in touch.

We are sorry to hear of your experience with your product and we apologise for any inconvenience that has been caused.

Please contact our customer service team using the details below and they will be happy to assist you with this.

Australia - 1300 443 424
UK - 01924 423 400

Regards,

ghd

donna
donnaasked

Hi

My partner brought me a new ghd for Xmas. If worked great for a few months but now has A red flashing light and doesn't heat like it was. What is the issue for this? How can we resolve the issue please ? I live in Aus

Kind regards
Donna

3 answers
L K
L K

Hi Donna
Where abouts do you keep your hair straightener? As it may be because its cold or has condensation inside it. This may sound funny but you actually shouldnt keep your GHD in the bathroom cause they can get cold and dont like it, or if u want to keep it in the bathroom then wrap it in a towel. This may fix the problem. If not then call GHD and you may be able to get a replacement. Hope this helps :)

Elise
Elise

Your partner is very kind! Take it back to the retailer or GHD. I don't like to answer technical questions as I am not an expert and questions around electricity require expert answers. I keep my straightener in my bedroom away from all water and condensation.

ghd
Customer C.ghd

Hi Donna,

Thanks for getting in touch.

We are disappointed to hear of your experience with the product you received as a gift from your partner and we apologise for the inconvenience that has been caused.

Please contact our customer service team on 1300 443 424 and they will be happy to assist you with getting this resolved.

Regards,

ghd

MaryAnne
MaryAnneasked

I'm wanting to purchase another GHD IV after having used one for 13 years but am a bit worried about the negative reviews. Please advise if they were a bad batch? MA

3 answers
Alida M
Alida M

Hi MaryAnne

I don't know if there was a bad batch but I don't have any issues with mine. It's been working fine.

Alida

Kylie
Kylie

Like Alida, I haven't had any issues with mine either. And it's my second GHD as I had one for many years too (I think a 3rd series? The ones that still had the squared off edges?). Now I can do the flick rolls and it's very smooth;no snagging.

ghd
Customer C.ghd

Hi MaryAnne,

Thanks for getting in touch.

Thanks for getting in touch.

We are sorry to hear of the concerns that you are having when considering your purchase.

We are happy to advise that this product has a 24 month manufacturing guarantee which means should a fault develop we will be happy to assist you with getting this resolved as quickly as possible.

However, if you would like to discuss this further please contact our customer care team using the below details and they will be happy to advise you.

Australia - 1300 443 424
UK - 01924 423 400

Regards,

ghd

helsbels
helsbelsasked

What has happened to GHD's? I have been an advocate of them for 10 years - the last ones I purchased 2 year's ago developed the flashing light fault & I sent them to a repair agent to fix but they've never been right I always have two sets and the end broke 2 weeks ago. I purchased a new one from John lewis and it started the flashing/not hearing up fault a week ago. I will return to JL for a replacement but am seriously concerned that the quality has gone downhill - can anyone recommend a better make?

2 answers
ghd
Customer C.ghd

Hi,

Thanks for getting in touch.

We are sorry to hear that you have been experiencing some difficulty with your product and we apologise for the inconvenience that was caused.

Please contact our UK customer service team on 01924 423 400 and they will be happy to help you with this.

Regards,

ghd

bianca
bianca

I gave up 2yrs ago when l purchased a new one. they are not like they used to be. when l rang to complain i was told to go back to where l purchased it and they'll show me how to use it! WHAT AN INSULT...... AFTER USING FOR 15YRS I THINK BY NOW I SHOULD KNOW HOW TO USE ONE!
I now recommend MUK hair straighteners, fantastic will never buy another ghd brand ever again

Blackpool babe
Blackpool babeasked

My ghds r beeping when using them r they okay ?

1 answer
ghd
Customer C.ghd

Hi,

Thanks for getting in touch.

We are sorry to hear about your recent experience with your product.

Please contact our customer service team using the below details and they will be happy to assist you further.

Australia - 1300 443 424
UK - 01924 423 400

Regards,

ghd

Miranda Morley
Miranda Morleyasked

Has anyone else had problems getting a refund from ghd or a response from website? I know they arrived back as were signed for. I've contacted ghd twice now through the website and had an email asking me for feedback on their response but I've not actually had a response! It was signed for on the 5th and the website says refund within 5 days but I've still heard nothing! Thanks!

1 answer
ghd
Customer C.ghd

Hi Miranda,

Thank you for getting in touch.

We are sorry to hear about the delay you have experienced in receiving your refund and we apologise for the inconvenience that has been caused.

If you could please contact us using the below details we will be happy to assist you with this.

Australia - 1300 443 424
UK - 01924 423400
US - 818 843 9673

Regards,

ghd

Eloo
Elooasked

Hi

I have had my GHD IV for around 3 years and it had bleepy sound before it died. My friend checked it and said the ceramic heater was broken. Could you please let me know if this can be fixed and how much the cost. If I want to buy a new one, which GHD is recommended?

thanks]

2 answers
Nichola
Nichola

Hi. Ghd wasn't very helpful at all.they just wanted me to buy another pair. They didn't come back with any response where and if I could get them fixed. So I decided not to buy any more as mine were very expensive and haven't looked into getting them fixed. sorry.

Donna-M
Donna-M

Hi, not sure if you got an answer to this but they can't be fixed. They are designed that way ie not repairable. GHD Have told me that straighteners can't be repaired

Stefanie
Stefanieasked

Is the red light supposed to continue flashing while on?

2 answers
joanne
joanne

No its not and it's not heating up.

ghd
Customer C.ghd

Hi Stefanie,

Thanks for getting in touch.

We are sorry to hear that you are experiencing some difficulties with your styler and we apologise for any inconvenience that has been caused.

Please contact our customer service team using the below details with the styler to hand and they will be happy to assist you further.

UK - 01924 423400
Australia - 1300 443 424

Regards,

ghd

Cheryl
Cherylasked

Well I'm confused ,, panic hubby just brought me a ghd IV styler is this the crappy one everyone's talking about ??? What a good ghd I can take this back n swap it for ?? Got this for my bday today ... Dont want a lemon want s good straightener ??? Please help advice please

3 answers
Greta74
Greta74

GHD IV is older but much better than the GHD V styler. It is closer to the original styler I bought 7 years ago (same shape and weight in the hand). I went to the store to buy this one to replace my old GHD and was talked into getting the V. You should be happy with this version and if not go for the cloud 9 brand.

I had my GHD IV for 5 years & dropped it everyday! I'm looking at purchasing my next GHD but I'm not sure on which one to get or if I should try cloud 9..?????....

Hannah
Hannah

don't get a cloud 9, they are also rubbish, had one and it only lasted a few months. poor customer service as well!

Esmae
Esmaeasked

Do I use on slightly moist hair or dry hair for best straightening results.I have long hair.

2 answers
littlemunchkin
littlemunchkin

best to use on dry hair. but i wouldn't recommend this iron to begin with,

Georgia McCarthy
Georgia McCarthy

Dry hair, if you use it on slightly wet hair your hair will go frizzy.

L y
L yasked

Do they turn themselves off?

1 answer
Disappointed6165
Disappointed6165

Yes the IV Styler goes into a sleep mode and beeps as a reminder to switch it off.

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