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Was a loyal Giant customer but never again.
We bought this bike for our son’s birthday. It’s used daily. It’s stored under cover everyday. After 1 month use the forks began to rust. We took it in under warranty to be told it won’t be covered because it was dirty when we brought it in and it’s our problem for not keeping it squeaky clean. This being our tenth Giant bike over the years for a family of 6 and treated the same as all our other bikes have been. We have much older Giant bikes that have had an absolute hammering that have faired much better than this, almost new bike. We were loyal Giant riders but that has now come to an end with this inferior bike.
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