GIC Camper Trailers NSW, Sydney
Part of GIC Camper Trailers 4.1 

GIC Camper Trailers NSW, Sydney

 Verified
GIC Camper Trailers NSW, Sydney
4.3

97 reviews

PositivevsNegative
82% · 8011 · 11%

Reviews

97 reviews
Brett
Brett
  Verified NSW, Sydney

perfect camper

Just got back from our trip up the NSW coast in our new alpha . Plenty of room for our family of 5 , storage and sleeping room it worked fantastic very happy with it. Thank you Black Series for your affordable well built trailer that will give us plenty of memorable trips for years to come.

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AshBell
AshBellPort Macquarie
  Verified NSW, Sydney
EYES ARE WATCHING
EYES ARE WATCHINGSale7 posts
  Verified NSW, Sydney

Helped with our issues

We bought a Alpha camper from black series,

We had a few issues with our camper and black series where very helpful in addressing the problems, they even chucked in a few extra items,

We where more then happy with the outcome,

Thanks Jade and Alex for helping us,

I recommend everyone who has a problem or issue please contact these guys, they will be more then happy to rectify you problems.

Thanks for helping us guys.

Marco & Joanne

Scott
ScottHarrington Park
  Verified NSW, Sydney

Black series Sargent

The Sargent Camper trailer is exactly what my family and I were after. Easy to set up and tows really well. Had 1 issue with the sink drain. Filled out the warranty page on the website. Had a prompt reply and the part replaced and posted within a week. Also was asked if pick up or post was more convenient. Thank you Gary.

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Bartee1992
Bartee1992Newcastle2 posts
  Verified NSW, Sydney
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Heleen K
Heleen KPerth, Western Australia5 posts
  Verified NSW, Sydney
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Mark E
Mark ESydney2 posts
  NSW, Sydney

2018 patron warranty

Purchased a 2018 patron camper and after afew small trips away noticed i had 2 shock absorbers leaking aswell as a faulty battery charger faulty rear latch handle. Contacted Jade in after sales at Sydney who talked me through the steps for a warranty claim and processed the claim within minutes and informed me that they would replace all failed parts as well as replace the 2shocks which werent even leaking.

TNT had a few issues and after a week i contacted Jade again and we arranged a time to pick up the parts. Jade couldn't be easier to deal with and I'm more then happy with the outcome. Definitely deal with Jade directly if you have ant concerns/issues highly recommended!

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Jodie
Jodie
  Verified NSW, Sydney

Love Black Series

We brought our Alpha trailer last year from Black series and love it. We love the storage, space and easy set up of the alpha. All these things are very important to us as a family of 6. We had one small issue which black series where extremely helpful in repairing under warrently. Thanks to Jade and the team at Black series

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Sweets
SweetsSurry Hills3 posts
  Verified NSW, Sydney

Good camper - after care is a concern

I'm impressed with the camper (Extreme Commando) but I am very frustrated at the after care. I completed the customer support form over 3 weeks ago, provided all of the necessary information and photos (one of my tent peg anchors has come off). I've called up the Sydney office 3 times now. Each time I have been assured I would hear back from someone - still no response. This is very frustrating. Above all, I wanted a response from someone, and to know what the next steps were to resolve the issue. Just basic customer service.

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Troy
Troy2 posts
  Verified NSW, Sydney

Fantastic camper in its price range

The camper dominates all other campers in its price range, the dominator is a fantastic camper. I highly recommend it to anyone.

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SKSH
SKSHCairns2 posts
  Verified NSW, Sydney

Black Series Campers - Alpha

This has been the worst customer service experience. Organising our finance was a breeze no issue taking our money....10 weeks after our Camper was paid in full we are still waiting on our product. Each call and email sent...we get "we will call you back" OR "........ is in a meeting". So unprofessional and incompetent. If we knew what we would face once we had paid in full for our Camper we would not have continued with this sale. To date we have made several email complaints and are now in the process of filing a formal complaint with the Office of Fair Trade. Nothing but a nightmare! Go to MDC! If we could rate this in the negative we would...only by default they get a 1 star rating from us!

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Brenda
Brenda
  Verified NSW, Sydney
martin_s
martin_sSydney, NSW
  Verified NSW, Sydney

We love it!

We were looking for a middle of the road camper trailer, with the aim of getting the family out and about into the bush more. After looking at a range of soft floor campers the Sergeant offered the best value for money combination we could find.

Since purchasing last year we've done a couple of long, and a bunch of short trips with NSW and Victoria. The trailer has performed with no issues, and it's been great to be able to hitch it up to the car with a minimum of preparation. Highly recommended!

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benn
bennHobart4 posts
  Verified NSW, Sydney

Black series dominator

In all we are very disappointed with our dominator, after sales service is shocking, after our first trip in tassie the sink plug assembly fell apart, floor inside the camper lifted up, 5 reflectors fell off, and when in contact with management in Sydney I'll accept that first response was very fast but after 7 weeks no more contact, ringing or email not a soul wanted to know, the management I am dealing with is a joke.

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Stew
StewSydney6 posts
  Verified NSW, Sydney
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Mudrat
Mudrat
  Verified NSW, Sydney
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Stu
Stuinverloch
  Verified NSW, Sydney

Excellent after sales service

My Dominator developed a leaking sink tap.

I contacted customer service to find out how to replace or repair.

GIC expressed posted a new replacement Tap that day it arrived the following day.

FANTASTIC

It is now in and works a treat.

Thank you GIC.

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Sparky
Sparky
  Verified NSW, Sydney
Cyberbrett
CyberbrettNowra5 posts
  Verified NSW, Sydney

A year of looking and we still came back to the Dominator

After looking for a year we settled on the Dominator. We recently went for our first long stay. It was going to be 4 days at Bethungra Dam. Due to an issue with our car we stayed another 2 day. The Dominator went great and we are very happy we had the Dominator, the extra 2 days were not an issue. We are looking forward to longer trips in the future.

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Alicia V
Alicia V
  Verified NSW, Sydney

Perfect camper trailer fit for a young family

We recently took our camper to kiama and we absolutely loved it!! So easy to tow and set up and very comfortable to sleep in. We look forward to more camping trips in it!!

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Peter
PeterSydney
  Verified NSW, Sydney

Setup Instructions

Just purchased a Dominator and received the 15 minute hand over. Got the camper home and found no setup instructions and could not find any video online that explains the setup process. The awning, tropical covers, etc were not labelled and it became very frustrating. The Dominator is a good camper trailer but GIC really fails on the sales hand over.

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Ang W
Ang W2 posts
  Verified NSW, Sydney

Quality and outstanding Service!!!

We bought a offtoad camper in 2010 and travel Australia with it. We could not fault the construction and quality. As extreme 4x4 enthusiast we where beyond impressed on where we could take it. At no time did have to think twice of its capability. In 2016 without hesitation we upgrade to the Alpha and once again we as a family of 5 are beyond happy with our new camper. For the money the quality is outstanding and the Black Series Team professional and helpful as always. If you are looking for quality and reliability in a camper you can not get any better. Thanks for a life full of adventures

Rocket
Rocket
  Verified NSW, Sydney
Barefoot camper
Barefoot camperSydney Surrounds, NSW3 posts
  Verified NSW, Sydney
Harro
HarroMid North Coast, NSW7 posts
  Verified NSW, Sydney
Cindy and Rod
Cindy and Rod
  Verified NSW, Sydney

Loving our new Dominator

Our new Dominator is perfect the quality is awesome, it has everything we need for our new adventures. Looking forward to getting out in it as much as possible. Would recommend the Dominator to anyone who would love luxury in a camper.

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Rhian and Krissy
Rhian and Krissy
  Verified NSW, Sydney
Taggy
Taggy
  Verified NSW, Sydney

After sales service

Our Delta Camper has been excellent, now 23 months old, had a problem with one of the stabiliser legs. Jade at Milperra provided great customer service and took an interest in how we were going with our camper. Replaced stabiliser at no cost. Due to retirement plans we considering upgrading and it will be another GIC product. GIC have been great to deal with.

Dame C
Dame C
  Verified NSW, Sydney

Dominator Camper

We purchased this camper after seeing a friends one and being impressed with the overall quality and finish of the trailer. Easy and quick set up for overnight stops and great big fridge drawer.

Great lay out as our 2 kids can sleep on table area and we don't have to bring stretcher beds etc.

Alex in Sydney was great to deal with and help arrange freight etc and lead time was only a week or two.

Only improvement would be a set up video, apart from that great product!

krh87
krh87Sydney, NSW6 posts
  Verified NSW, Sydney
Daniel P
Daniel PCentral Queensland, QLD2 posts
  Verified NSW, Sydney

Dominator Camper Trailer

Purchased my Dominator about a year ago and absolutely love it. Ive made a couple of modifications to it to suit our needs but as far as value for money the camper is worth every $$

Have had nothing but a positive experience with all the staff.

Lauren
LaurenCessnock
  Verified NSW, Sydney
Barry
BarryIllawarra, NSW6 posts
  Verified NSW, Sydney
Bryan
Bryan
  Verified NSW, Sydney

Great camper trailer

I looked at all trailers in the class and found the Dominator to be the best value for the money and I love it

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Postie
PostieAU3 posts
  Verified NSW, Sydney
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Richard
RichardAdelaide9 posts
  Verified NSW, Sydney
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Ange
Ange
  Verified NSW, Sydney
Azza
AzzaCampbelltown
  Verified NSW, Sydney

Outstanding customer service and after sales support

Dealing with the staff at GIC Sydney store for warranty claims

Faulty shocks loss of pressure explained show pictures as per warranty procedure and was supplied with new parts to rectify my problem

Extremely happy again with the service and after sales service provided

Harley.67
Harley.67
  Verified NSW, Sydney

Happy campers

We purchased our dominator in may 2016. Delivered quickly in June 2016 and was able to take it away for june long weekend trip. We love this trailer and the service we get from the Sydney guys if we have questions or warranty queries. We have had no issues with our trailer but have upgraded the jockey wheel, wiring for the fridge as we have a cfx95 which is a large one. Purchase was simple and finance easy. Highly recommended value for money.

Damobro91
Damobro91AU4 posts
  Verified NSW, Sydney

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