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GIC Camper Trailers QLD, Brisbane
Michael VaughanSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
Teething problems but good so far
We’ve had our Dominator for 5 months and just returned from a weeks camping in Kenilworth. We’ve had some minor problems with a failed USB socket, corroded trailer plug terminals and a faulty solar charge controller with damaged the batteries but these have not affected our positive experiences. Please note that although these items are fitted to the Dominator, they are manufactured by other companies. What I cannot fault has been the response from the Black Series after sales team, who have handled my issues in a professional manner. Beyond that, we are extremely happy with our Dominator and look forward to many more memorable trips in the near future.
Ashley I.South East Queensland, QLD
- QLD, Brisbane
- Verified customer
Love our Black series Patron
Staff were helpful from the start. Great range of trailers and staff focused on the right trailer for you, not the highest price. Pleased with our purchase and the quality of the build
1 comment
TiffanyDarling Downs, QLD
- QLD, Brisbane
- Verified customer
Love our Black Series Camper Trailer!
The guys at Brisbane were friendly and helpful and made buying our Camper a great experience. The Camper Trailer is high quality and we enjoy going camping with our Black Series Camper!
1 comment
Black S.GIC
Hey Tiffany
Thank you for sharing your review of your recent purchase. Everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more Kind Regards The Black Series TeamFind out how GIC Camper Trailers QLD, Brisbane compares to other Caravan & Camper Trailer Shops
Know better, choose better.
Peter RWide Bay-Burnett, QLD
- 2 reviews
- QLD, Brisbane
- Verified customer
Camper Trailer
Products well set up and salesman very helpful and friendly. Product knowledge was excellent and all our questions were answered with confidence. We were very satisfied with the range of products offered and we think the quality is very good.
1 comment
Black S.GIC
Hi Peter
Thank you for the great rating, everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more Kind Regards The Black Series Teamkelvin SSouth East Queensland, QLD
- 2 reviews
- QLD, Brisbane
- Verified customer
Service has been great, helpful staff.
Picked up our sergeant this week, staff very helpful.
All items were included, some we even had forgotten about at the show.
Quality of the product great value for the money spent.
Staff have responded to all questions and provided information.
Looking forward to many adventures.
1 comment
Black S.GIC
Hi Kelvin!
Thank you for the great rating and everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of you...
Read morer choice. I’ll be sure to forward your kind words to our team.R. SeniorSouth East Queensland, QLD
- 2 reviews
- QLD, Brisbane
- Verified customer
The last Phoenix
Customer service from Shaq was outstanding, he was helpful and answered my questions timely. We only had a couple of hiccup's (not because of Shaq) with parts and wiring but overall the experience was positive. we've been away a few times now beach camping and this trailer hasn't missed a beat, tracks well behind the car in the sand too.
1 comment
Black S.GIC
Hey R. Senior
Thank you for sharing your review of your recent purchase. Everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more Thank you for the feedback on our staff in Brisbane and happy they could help you throughout your purchase Kind Regards The Black Series TeamJohnBrisbane
- 2 reviews
- 1 like
- QLD, Brisbane
- Verified customer
Camper Trailer
Good service, any problems were fixed fast by Jade we have just completed our second trip of around 4000 klms SA and Victoria back through Broken hill and over the great dividing range trailer went very well
ClinoCoolum Beach
- QLD, Brisbane
- Verified customer
Very happy and impressed with our Dominator.
Very happy with the sales process. Phil was a great guy to deal with. Had our first trip this weekend and the Diminator survived a huge storm and kept my family safe and dry. Very happy.
1 comment
Black S.GIC
Hi Clino
Thank you for the great rating, everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more Kind Regards The Black Series Team- QLD, Brisbane
- Verified customer
Dominator is the one
We have only just taken possession of our new Dominator & the service from Shaquille & Troy at the Rocklea Depot was excellent. They were very helpful with all aspects of setting up and workings of the camper trailer. We feel very confident regarding our first trip away. Many Thanks
Joy & Ian
1 comment
Black S.GIC
Hi Joy and Ian
Thank you for the great review and the kind words for the Brisbane crew. We are delighted to hear that you are happy with your new Black Series High Side Dominator camper trailer and w...
Read moree are hopeful to hear of your many happy camping memories.Find out how GIC Camper Trailers QLD, Brisbane compares to other Caravan & Camper Trailer Shops
Know better, choose better.
- QLD, Brisbane
- Verified customer
Camper for the win
We had Troy as our salesman, we had our camper delivered within the timeframe advised. We had some warranty issues which were rectified under warranty without too much effort. Troy gave us a demo upon collection of the camper. I would like to recommend that they are registered prior to collection to save the hassle of going to a QLD transport office.
1 comment
Black S.GIC
Hi Mary
Thank you for the kind review. The Brisbane crew will be delighted with your comments on their service. Also, we will take your feedback on board and will review it in due time. ...
Read moreHope you create many happy memories with your camper trailer. Kind Regards Aleks GIC Black SeriesscobesBrisbane
- QLD, Brisbane
- Verified customer
Great experiences with New Dominator
We have recently purchased and traveled over 12,000km in 7 weeks with our Dominator Camper trailer. All went to plan and not one hitch, from purchase to delivery and across Australia and the Gibb River road. We had timed our set up time from when we pulled into the camp site, to have bed made and sitting drinking our first "happy hour" drink in 12 minutes... Talked to many other camper trailers owners along the way and now in the process of adding little features to augment the camper trailer experiences... Next trip to the Cape is being planne...
Read mored along with others, Frazer Island etc. I would highly recommend the camper trailer from GIC, seeing as we did many Black Series along the way and discussing with their owners their delights and journey experiences. Great job!!!1 comment
Black S.GIC
Hi Scobes,
Many thanks for that great review!...
Read moreThat’s the “happy camper” story that we love to see and hear, long may it continue. We at Black Series are always striving to provide the best product we can backed by the best service and this type of feedback gives us great confidence that we’re on the right track. We’re still improving!! We look forward to seeing your adventures on Facebook and any other social media platforms you may use and remember that we’re only a phone call away if you need anything. Kind Regards Aleks GIC Black Series- QLD, Brisbane
- Verified customer
HQ17- love it!
We picked up our HQ17 a few months ago, we purchased it based on the layout for our family and with a budget in mind. We have just finished an 8500km trip through SA, NT and western Qld. The van was great. We had a couple of little issues with it in the road I patched up, and have since logged warranty jobs for. GIC have been most helpful in resolving these for us. The team also took time to listen to a couple of things that can be improved, and genuinely took an interest in what I thought could be better. We love our van, and are happy with the overall finish and very happy with how it tows. It is heavy, but we knew that when we bought it, and in turn we are conscious of how we load the van.
1 comment
Black S.GIC
Hi Justin
Thank you for the fantastic feedback.
It is great that you and your family are using and enjoying your Black Series HQ17 Caravan. ...
Tim
- 2 reviews
- 2 likes
- QLD, Brisbane
- Verified customer
Buyer Beware - worst customer service
I purchased a Patron after about 4 months of research. The experience through the sales process was terrible as I couldn’t get any feedback which should have scared me off. I stupidly preserved as it was thinking trailer I wanted.
4 months on I am still waiting for the extras which form a dominant part of their marketing after numerous broken promises.
I have left Multiple phone messages, emails and facebook messages (thinking about resorting to sending a carrier pigeon). Worst customer service I have experienced in a very long time.
...
1 comment
Black S.GIC
Hi Tim ,
Thank you for the review and honest feedback , sorry to hear your experience has not been the best, we pride ourselves on our customer service and are always looking for ways to improve our s...
Candy SAU
- 2 reviews
- 9 likes
- QLD, Brisbane
- Verified customer
Dreadful experience
Despite paying a deposit, we were lied to about the whereabouts of our trailer that we thought we were getting before Easter. Brisbane blamed Sydney, Sydney blamed Brisbane. Took 2 weeks to get our deposit back and the Customer Service was so bad that they have supposedly implemented mystery shoppers and more training for the employee that we dealt with. Absolutely dreadful service in Brisbane and honestly not much better from Sydney. Reading some of the reviews about the product and after-sales service we've dodged a bullet and we'll be happy to give our money to someone else. Would not recommend this company if they were the last camper trailer company open.
1 comment
Black S.GIC
Hi Candy S
I am sorry to hear about the issues you have encountered. We are working on improvements at GIC Black Series and your feedback is much appreciated. If you would like me to help you with any...
ShaneSouth East Queensland, QLD
- 3 reviews
- 2 likes
- QLD, Brisbane
- Verified customer
THE PATRON
I have used the Patron now a few times and the more I use it the more its gets better as im slowly sorting out a few small issues with the trailer. We had a couple of issues with a few things not working properly straight out of the box but no big issues and the boys back at head quarters had no issue in sending out the parts required straight away while I was away. eg. stay leg never worked on one side. not a huge problem.Great service will alway bring me back to a company. I have toed the trailer only about 3000 km but im very impressed with ...
Read morethe independent suspension, it toes like a dream. I have not yet taken into the rough stuff yet but reckon it will eat it up with what iv seen so far. My biggest issue to date was trying to run an 80 litre fridge. The wiring to the fridge is to small and kept blowing the fuse so instead of trying to rewire the fridge wiring i have down sided to a 60 litre which seems to be working fine. I have only put the fridge on for a few days so far. Without going into to much detail about the pros and cons I would say im overly happy with the trailer and performance and friendly service. Lets just say when I set up somewhere most people want to come check it out as it looks great. Double thumbs ups from me.Find out how GIC Camper Trailers QLD, Brisbane compares to other Caravan & Camper Trailer Shops
Know better, choose better.
Thomas FosterSouth East Queensland, QLD
- 2 reviews
- 8 likes
- QLD, Brisbane
- Verified customer
Best value for money
Bought this for the family to take up Fraser Island. From buying it I had it on the beach within the month. No water got in in the water crossings and it sets up so easily. My wife isn't the biggest lover of sand but having that barrier, going from beach to soft floor Anex then walk up in the van makes keeping sand out of the bed a breeze. The kids have plenty of room to sleep and to be able to go to the toilet of the night without leaving the camper is great, even for showers and privacy.
On the flip side I take this away regularly for camp...
Read moreing / 4x4 weekends by myself. it makes it really easy at the end of a day 4byn to park up, slide out the fridge, grab a beer and kick back. when i want dinner slide out the kitchen, when i'm done slide it away and at the end of the weekend I don't have hours upon hours to pack everything back in the car to go home. Just fold the top over hook her up n go. Couldn't recommend the patron enough.RosiePalmwoods
- 2 reviews
- 3 likes
- QLD, Brisbane
- Verified customer
Best value for money
We went through every forward fold camper around Brisbane and Sunshine Coast and found that the GIC Dominator was the best value for money. We towed it up the OLT cape york and never got a drop of water or dust in side of any of the doors. Wpuld highly recommended them to anyone
- QLD, Brisbane
- Verified customer
Life is so much better with a black series
Used our blackseries alpha last week for 6 days ! It was amazing.It was our first time putting it up and it was not as hard as I thought . The inside is huge plenty of room for our 3 young children and the bed is massive . Defiantly big enough for all of us to snuggle up in the morning of those cold winter days !
Everyone should get one .The alpha is durable, tough and easy to assamble .Life is so much better with a Black series ,.....
- QLD, Brisbane
- Verified customer
Love our new Dominator camper trailer and after sales service
After tenting for many years we thought it was about time to upgrade to a camper trailer. Did our research and found the Dominator. It is perfect for us with lots of on board storage space and ease of set up. We only purchased it at the end of April and have already done 3 trips in it. Had a problem with the wheel bearings, hub and brakes. Contacted the support team and was fixed and back on the road within a week. Excellent after sales service.
Doc n AnnaDarwin NT
- QLD, Brisbane
- Verified customer
LOVING IT
As children my husband and I loved to camp, as parents we are now re-living our childhood with our children and our much loved and valued Dominator. Our first trip was fantastic, a home away from home. Tows well, sets up well, great storage space, spacious inside, attracted a lot of interest from other campers in the NT (shame there isn't a dealer up here). We have already planned our next 3 trips for this year and a mid year red centre trip for next. Customer service has been fantastic - great people both in QLD and NSW. Diamond is worth ...
Read morehe's weight in GOLD! He attended and assisted with all queries before and after purchase. I suppose the one criticism (if you can call it that) - its a shame that the trailers can't be manufactured in Australia for the same price. Thank you Happy trails to you allQuestions & Answers
Phil L.asked
We just got an old commando soft floor (2016) off a friend who rarely used it. It’s looking almost new. I would like to find an owners manual or similar somewhere. No joy so far online as I guess this trailer is a bit old. Can anyone point me in the right direction please.
No answers
suyasked
Hi, I need to purchase a new no 13 pole for our Dominator... where can we do this from? Also I have recently noticed a few very tiny holes in the canvas roof of the trailer, any tips for fixing/mending these?
Thanks Sue
1 answer
Black S.GIC
Hi Sue
If you send an email to sales@blackseries.com.au, we can organise the number 13 pole for you.
In regards to the holes in the canvas, your best bet will be to take it to a canvas repairer or an upholstery.
Kind regards
Black Series Team.
Lee M.asked
We're is the fuse between the fridge and battery. My battery is a full fridge doesn't work. I have a 2016 dominator. Thanks lee
1 answer
Black S.GIC
Hi Lee
The fuse for the fridge will be on the electrical board above the fridge switch.
Details
Category | Physical Shops and Caravan & Camper Trailer Shops |
---|---|
Seller Type | Manufactures Own Products |
After Sales Service | Yes |
Manufacturer Warranty | 1 year(s) |
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Black S.GIC
Hey Ashley
Thank you for sharing your review of your recent purchase. Everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more Kind Regards The Black Series Team