GIC Camper Trailers QLD, Brisbane

We’ve had our Dominator for 5 months and just returned from a weeks camping in Kenilworth. We’ve had some minor problems with a failed USB socket, corroded trailer plug terminals and a faulty solar charge controller with damaged the batteries but these have not affected our positive experiences. Please note that although these items are fitted to the Dominator, they are manufactured by other companies. What I cannot fault has been the response from the Black Series after sales team, who have handled my issues in a professional manner. Beyond that, we are extremely happy with our Dominator and look forward to many more memorable trips in the near future.

Staff were helpful from the start. Great range of trailers and staff focused on the right trailer for you, not the highest price. Pleased with our purchase and the quality of the build

The guys at Brisbane were friendly and helpful and made buying our Camper a great experience. The Camper Trailer is high quality and we enjoy going camping with our Black Series Camper!

Products well set up and salesman very helpful and friendly. Product knowledge was excellent and all our questions were answered with confidence. We were very satisfied with the range of products offered and we think the quality is very good.

Picked up our sergeant this week, staff very helpful.
All items were included, some we even had forgotten about at the show.
Quality of the product great value for the money spent.
Staff have responded to all questions and provided information.
Looking forward to many adventures.

Customer service from Shaq was outstanding, he was helpful and answered my questions timely. We only had a couple of hiccup's (not because of Shaq) with parts and wiring but overall the experience was positive. we've been away a few times now beach camping and this trailer hasn't missed a beat, tracks well behind the car in the sand too.

Good service, any problems were fixed fast by Jade we have just completed our second trip of around 4000 klms SA and Victoria back through Broken hill and over the great dividing range trailer went very well

Very happy with the sales process. Phil was a great guy to deal with. Had our first trip this weekend and the Diminator survived a huge storm and kept my family safe and dry. Very happy.

We have only just taken possession of our new Dominator & the service from Shaquille & Troy at the Rocklea Depot was excellent. They were very helpful with all aspects of setting up and workings of the camper trailer. We feel very confident regarding our first trip away. Many Thanks
Joy & Ian

We had Troy as our salesman, we had our camper delivered within the timeframe advised. We had some warranty issues which were rectified under warranty without too much effort. Troy gave us a demo upon collection of the camper. I would like to recommend that they are registered prior to collection to save the hassle of going to a QLD transport office.

We have recently purchased and traveled over 12,000km in 7 weeks with our Dominator Camper trailer. All went to plan and not one hitch, from purchase to delivery and across Australia and the Gibb River road. We had timed our set up time from when we pulled into the camp site, to have bed made and sitting drinking our first "happy hour" drink in 12 minutes... Talked to many other camper trailers owners along the way and now in the process of adding little features to augment the camper trailer experiences... Next trip to the Cape is being planne...

We picked up our HQ17 a few months ago, we purchased it based on the layout for our family and with a budget in mind. We have just finished an 8500km trip through SA, NT and western Qld. The van was great. We had a couple of little issues with it in the road I patched up, and have since logged warranty jobs for. GIC have been most helpful in resolving these for us. The team also took time to listen to a couple of things that can be improved, and genuinely took an interest in what I thought could be better. We love our van, and are happy with the overall finish and very happy with how it tows. It is heavy, but we knew that when we bought it, and in turn we are conscious of how we load the van.

I purchased a Patron after about 4 months of research. The experience through the sales process was terrible as I couldn’t get any feedback which should have scared me off. I stupidly preserved as it was thinking trailer I wanted.

4 months on I am still waiting for the extras which form a dominant part of their marketing after numerous broken promises.

I have left Multiple phone messages, emails and facebook messages (thinking about resorting to sending a carrier pigeon). Worst customer service I have experienced in a very long time.
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Despite paying a deposit, we were lied to about the whereabouts of our trailer that we thought we were getting before Easter. Brisbane blamed Sydney, Sydney blamed Brisbane. Took 2 weeks to get our deposit back and the Customer Service was so bad that they have supposedly implemented mystery shoppers and more training for the employee that we dealt with. Absolutely dreadful service in Brisbane and honestly not much better from Sydney. Reading some of the reviews about the product and after-sales service we've dodged a bullet and we'll be happy to give our money to someone else. Would not recommend this company if they were the last camper trailer company open.

I have used the Patron now a few times and the more I use it the more its gets better as im slowly sorting out a few small issues with the trailer. We had a couple of issues with a few things not working properly straight out of the box but no big issues and the boys back at head quarters had no issue in sending out the parts required straight away while I was away. eg. stay leg never worked on one side. not a huge problem.Great service will alway bring me back to a company. I have toed the trailer only about 3000 km but im very impressed with ...