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GIC Camper Trailers QLD, Brisbane

GIC Camper Trailers QLD, Brisbane

4.1 from 33 reviews · View Statistics
Listing monitored by GIC

Reviews

  • Product Quality
    4.5 (4)
  • Return Claim MadeYes (1) · No (5)
  • Customer Service
    5.0 (4)
  • Warranty Claim MadeYes (0) · No (5)
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Michael Vaughan
Michael VaughanSouth East Queensland, QLD

Teething problems but good so far

published

We’ve had our Dominator for 5 months and just returned from a weeks camping in Kenilworth. We’ve had some minor problems with a failed USB socket, corroded trailer plug terminals and a faulty solar charge controller with damaged the batteries but these have not affected our positive experiences. Please note that although these items are fitted to the Dominator, they are manufactured by other companies. What I cannot fault has been the response from the Black Series after sales team, who have handled my issues in a professional manner. Beyond that, we are extremely happy with our Dominator and look forward to many more memorable trips in the near future.

Product Quality
Customer Service
Ashley I.
Ashley I.South East Queensland, QLD

Love our Black series Patron

published

Staff were helpful from the start. Great range of trailers and staff focused on the right trailer for you, not the highest price. Pleased with our purchase and the quality of the build

Product Quality
Customer Service
GIC
Black S.GIC
Tiffany
TiffanyDarling Downs, QLD

Love our Black Series Camper Trailer!

published

The guys at Brisbane were friendly and helpful and made buying our Camper a great experience. The Camper Trailer is high quality and we enjoy going camping with our Black Series Camper!

Product Quality
Customer Service
GIC
Black S.GIC
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Peter R
Peter RWide Bay-Burnett, QLD
  • 2 reviews

Camper Trailer

published

Products well set up and salesman very helpful and friendly. Product knowledge was excellent and all our questions were answered with confidence. We were very satisfied with the range of products offered and we think the quality is very good.

Incentivised Review No
Return Claim MadeNo
GIC
Black S.GIC
kelvin S
kelvin SSouth East Queensland, QLD
  • 2 reviews

Service has been great, helpful staff.

published

Picked up our sergeant this week, staff very helpful.
All items were included, some we even had forgotten about at the show.
Quality of the product great value for the money spent.
Staff have responded to all questions and provided information.
Looking forward to many adventures.

Incentivised Review No
Return Claim MadeNo
GIC
Black S.GIC
R. Senior
R. SeniorSouth East Queensland, QLD
  • 2 reviews

The last Phoenix

published

Customer service from Shaq was outstanding, he was helpful and answered my questions timely. We only had a couple of hiccup's (not because of Shaq) with parts and wiring but overall the experience was positive. we've been away a few times now beach camping and this trailer hasn't missed a beat, tracks well behind the car in the sand too.

Product Quality
Customer Service
GIC
Black S.GIC
John
JohnBrisbane
  • 2 reviews
  • 1 like

Camper Trailer

published

Good service, any problems were fixed fast by Jade we have just completed our second trip of around 4000 klms SA and Victoria back through Broken hill and over the great dividing range trailer went very well

Clino
ClinoCoolum Beach

Very happy and impressed with our Dominator.

published

Very happy with the sales process. Phil was a great guy to deal with. Had our first trip this weekend and the Diminator survived a huge storm and kept my family safe and dry. Very happy.

GIC
Black S.GIC

Dominator is the one

published

We have only just taken possession of our new Dominator & the service from Shaquille & Troy at the Rocklea Depot was excellent. They were very helpful with all aspects of setting up and workings of the camper trailer. We feel very confident regarding our first trip away. Many Thanks
Joy & Ian

GIC
Black S.GIC
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Camper for the win

published

We had Troy as our salesman, we had our camper delivered within the timeframe advised. We had some warranty issues which were rectified under warranty without too much effort. Troy gave us a demo upon collection of the camper. I would like to recommend that they are registered prior to collection to save the hassle of going to a QLD transport office.

GIC
Black S.GIC
scobes
scobesBrisbane

Great experiences with New Dominator

published
GIC
Black S.GIC

HQ17- love it!

published

We picked up our HQ17 a few months ago, we purchased it based on the layout for our family and with a budget in mind. We have just finished an 8500km trip through SA, NT and western Qld. The van was great. We had a couple of little issues with it in the road I patched up, and have since logged warranty jobs for. GIC have been most helpful in resolving these for us. The team also took time to listen to a couple of things that can be improved, and genuinely took an interest in what I thought could be better. We love our van, and are happy with the overall finish and very happy with how it tows. It is heavy, but we knew that when we bought it, and in turn we are conscious of how we load the van.

GIC
Black S.GIC
Tim
Tim
  • 2 reviews
  • 2 likes

Buyer Beware - worst customer service

published
GIC
Black S.GIC
Candy S
Candy SAU
  • 2 reviews
  • 9 likes

Dreadful experience

published

Despite paying a deposit, we were lied to about the whereabouts of our trailer that we thought we were getting before Easter. Brisbane blamed Sydney, Sydney blamed Brisbane. Took 2 weeks to get our deposit back and the Customer Service was so bad that they have supposedly implemented mystery shoppers and more training for the employee that we dealt with. Absolutely dreadful service in Brisbane and honestly not much better from Sydney. Reading some of the reviews about the product and after-sales service we've dodged a bullet and we'll be happy to give our money to someone else. Would not recommend this company if they were the last camper trailer company open.

GIC
Black S.GIC
Shane
ShaneSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

THE PATRON

published
Caravan & Camper Trailer Shops

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Read more reviews - page 2See all GIC Camper Trailers reviews

Questions & Answers

Phil L.
Phil L.asked
QLD, Brisbane

We just got an old commando soft floor (2016) off a friend who rarely used it. It’s looking almost new. I would like to find an owners manual or similar somewhere. No joy so far online as I guess this trailer is a bit old. Can anyone point me in the right direction please.

No answers
suy
suyasked
QLD, Brisbane

Hi, I need to purchase a new no 13 pole for our Dominator... where can we do this from? Also I have recently noticed a few very tiny holes in the canvas roof of the trailer, any tips for fixing/mending these?

Thanks Sue

1 answer
GIC
Black S.GIC

Hi Sue

If you send an email to sales@blackseries.com.au, we can organise the number 13 pole for you.
In regards to the holes in the canvas, your best bet will be to take it to a canvas repairer or an upholstery.

Kind regards
Black Series Team.

Lee M.
Lee M.asked
QLD, Brisbane

We're is the fuse between the fridge and battery. My battery is a full fridge doesn't work. I have a 2016 dominator. Thanks lee

1 answer
GIC
Black S.GIC

Hi Lee

The fuse for the fridge will be on the electrical board above the fridge switch.

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Get an answer from our members and GIC representatives

GIC Camper Trailers QLD, Brisbane

Details

Compare all 3 GIC Camper Trailers
CategoryPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own Products
After Sales ServiceYes
Manufacturer Warranty1 year(s)
Compare all 3 GIC Camper Trailers
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