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GIC Camper Trailers QLD, Brisbane

GIC Camper Trailers QLD, Brisbane

4.1 from 33 reviews · View Statistics
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Reviews

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Candy S
Candy SAU
  • 2 reviews
  • 9 likes

Dreadful experience

published

Despite paying a deposit, we were lied to about the whereabouts of our trailer that we thought we were getting before Easter. Brisbane blamed Sydney, Sydney blamed Brisbane. Took 2 weeks to get our deposit back and the Customer Service was so bad that they have supposedly implemented mystery shoppers and more training for the employee that we dealt with. Absolutely dreadful service in Brisbane and honestly not much better from Sydney. Reading some of the reviews about the product and after-sales service we've dodged a bullet and we'll be happy to give our money to someone else. Would not recommend this company if they were the last camper trailer company open.

GIC
Black S.GIC
Sarah
SarahBrisbane

Lack of customer service

published

We picked up our new camper last Friday. Got rain on the Saturday and found water leaked into the front toolbox. Later discovered weld defects which have caused the leak and some rusting. Also discovered further weld defects on the stone guard containing rust and substantial damage to the powder coating.
After notifying the showroom, we were advised to submit an online claim. After three phone calls to follow up have been told that we need to take the trailer to an authorised repairer.
Extremely disappointed in this level of service especially given that the trailer is brand new. We have not even had the chance to use it and we have to arrange to have the trailer repaired.

Angie E
Angie EBrisbane

Poor customer service

published
GIC
Black S.GIC

Terrible service!!

published
GIC
Black S.GIC
MaddyMatt
MaddyMatt

Thanks Nick for your reply.

We were told out cover will be here his week, that was Monday, we are still waiting. Will keep you updated about the storage box

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Questions & Answers

Phil L.
Phil L.asked
QLD, Brisbane

We just got an old commando soft floor (2016) off a friend who rarely used it. It’s looking almost new. I would like to find an owners manual or similar somewhere. No joy so far online as I guess this trailer is a bit old. Can anyone point me in the right direction please.

No answers
suy
suyasked
QLD, Brisbane

Hi, I need to purchase a new no 13 pole for our Dominator... where can we do this from? Also I have recently noticed a few very tiny holes in the canvas roof of the trailer, any tips for fixing/mending these?

Thanks Sue

1 answer
GIC
Black S.GIC

Hi Sue

If you send an email to sales@blackseries.com.au, we can organise the number 13 pole for you.
In regards to the holes in the canvas, your best bet will be to take it to a canvas repairer or an upholstery.

Kind regards
Black Series Team.

Lee M.
Lee M.asked
QLD, Brisbane

We're is the fuse between the fridge and battery. My battery is a full fridge doesn't work. I have a 2016 dominator. Thanks lee

1 answer
GIC
Black S.GIC

Hi Lee

The fuse for the fridge will be on the electrical board above the fridge switch.

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GIC Camper Trailers QLD, Brisbane

Details

Compare all 3 GIC Camper Trailers
CategoryPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own Products
After Sales ServiceYes
Manufacturer Warranty1 year(s)
Compare all 3 GIC Camper Trailers
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