GIC Camper Trailers VIC, Melbourne

Conflicting information was provided between the Melbourne and Sydney offices which caused some inconvenience and should be addressed to ensure it doesn't happen again. As far as the Dominator is concerned we love it, my sister is an experienced camper and couldn't believe we got what we got at that quality for less than $50k

We bought the Dominator model (with the extras) in late 2020. It came with everything you could want. Camper handles off road great and turns heads. Very happy with the camper.

Pre and post sale service was fantastic. Camper is everything I wanted and has so many extra bits included that make the experience even better.

I have had my dominator for 4 years and used it regularly . I read some of the negative reviews and it’s hard to believe it’s the same product and company .
My dominator has been solid and no issues other than the water gauge not working which was an easy fix due to a bad plug connection in the loom .
It’s been in some serious Vic high country storms , never leaked and stood up to extreme high wind with some ropes . I’ve only had to repack and adjust the wheel bearings once and I’m still on the original bearings and batteries .
Mine was ...

Very happy with our new Alpah Blackseries Camper. Good value for money with plenty of extras. Tows extremely well. Melbourne dealership were great to deal with would Certainly recommend them.

service and contact with all company representatives was awesome!! Very knowledgeable and helpful whenever needed!! Product is A1 quality, lots of extras to sort out and organise, cant wait to get away in it!!

My husband and I were lucky enough to take ownership of our classic fold this past weekend. While the handover was smooth and quick, communication in the lead up to this was very disappointing. It seems that the advertisement stating immediate delivery was not true as we waited just on a month and we were the ones making contact with Black series to find out which stages we were at etc...
Can’t fault the product so far, it tows nicely and was easy to set up!

We love our trailer. It makes life alot easier when going camping with the family. We did have a problem with one of the zips but was quickly resolved though warranty. Great value for money and the team at Black series in Melbourne are great to deal with.

The salesman Aleks was fantastic went out of his to fully show and demonstrate the product. He is a genuine person and would certainly be an asset to the company (don't let him go). Looking forward to using the camper and send photos back.
(I hope that Aleks gets gets notification of my review)
Regards
Gus Bormann

We had an excellent experience with the staff who knew their product and had it well exhibited.
Seeing the product set up as we would use it reinforced the choice we made.
The quality of the product was generally very good. Equipment level was excellent.
The mounting plate for electrical connections and water connection to the kitchen slide was poorly affixed and required redress.
And the support leg under the kitchen was unable to support the weight of the kitchen and required remedial action.
Apart from those minor issues we found the set up and use of the trailer everything we hoped for. Great way to enjoy the bush.

A couple of minor things I found wrong with the camper.....
1. Small cut (1 inch) in the awning which I fixed with a bit of silicone.
2. Latch on the wooden cabin door doesn’t lock when closed (probably never gonna use it anyway).
3. Rear left stabiliser bar is hard too drop / raise.
4. My dog chewed one of the annex panels before I even unraveled it!
5. Got pulled over by the coppers on my way to get it registered (no plates but had a permit).
6. Have to park my car outside because there’s no room in the garage!
7. Work is really getting in th...

Great range and show room was great wish we had more help to work out the set up but customer service has been great with a couple of little problems

From the moment of walking in the door it was a positive experience. The staff were engaging, friendly and knew their stuff. The product sold itself and it took no time at all to decide on a Patron and I’m very excited to start planning time away with the family and begin discovering Australia.

I only used the online site throughout my buy process and found all the information I needed easily and without fuss. I was only interested in camper trailers and so found the range of products available excellent. The range offered covers all budgets ranging from entry level to high end and it appeared to me that the quality of the build was the same across the range. While I don't have children to consider I was impressed that the products offered clearly had families in mind. For myself making this purchase has been a 3 year journey with lots of research, so to settle on the Dominator as the solution for me speaks for itself I think.

where do I start we brought a patron oct 28th, poles were missing, we had dents in the side box and the front box, the boat rack not even straight, bent like a banana, holes in canvas, paint job to lid was down in Melbourne showroom, in a dusty work space , they have had my camper for 9 weeks out 12, work that out is a circus down at black series, sales reps talk so much rubbish, lie to you face, change the subject so they don't have to deal with it, I went in on dec 22nd just before Christmas for the third time hoping to pick it up and to e...