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GIC Camper Trailers VIC, Melbourne
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Jeff and SherryGreater Melbourne (Inner), VIC
- VIC, Melbourne
- Verified customer
Love the camper van, customer service could improve
Conflicting information was provided between the Melbourne and Sydney offices which caused some inconvenience and should be addressed to ensure it doesn't happen again. As far as the Dominator is concerned we love it, my sister is an experienced camper and couldn't believe we got what we got at that quality for less than $50k
Damian P.Gippsland, VIC
- VIC, Melbourne
- Verified customer
All you could want!
We bought the Dominator model (with the extras) in late 2020. It came with everything you could want. Camper handles off road great and turns heads. Very happy with the camper.
HelenVictoria
- VIC, Melbourne
- Verified customer
Loved it
Pre and post sale service was fantastic. Camper is everything I wanted and has so many extra bits included that make the experience even better.
1 comment
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- VIC, Melbourne
- Verified customer
Black Series Dominator
I have had my dominator for 4 years and used it regularly . I read some of the negative reviews and it’s hard to believe it’s the same product and company .
My dominator has been solid and no issues other than the water gauge not working which was an easy fix due to a bad plug connection in the loom .
It’s been in some serious Vic high country storms , never leaked and stood up to extreme high wind with some ropes . I’ve only had to repack and adjust the wheel bearings once and I’m still on the original bearings and batteries .
Mine was ...
1 comment
Black S.GIC
Hey JJ M,
Thank you for sharing your review on your Dominator Camper. Everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more Kind Regards The Black Series TeamAndyGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Awesome off-road Campers
Very happy with our new Alpah Blackseries Camper. Good value for money with plenty of extras. Tows extremely well. Melbourne dealership were great to deal with would Certainly recommend them.
AdrianGreater Melbourne (Inner), VIC
- VIC, Melbourne
- Verified customer
Awesome trailer
service and contact with all company representatives was awesome!! Very knowledgeable and helpful whenever needed!! Product is A1 quality, lots of extras to sort out and organise, cant wait to get away in it!!
1 comment
Black S.GIC
Thank you Adrian!
Hope you enjoy your camper and please don't hesitate to share any of your photos to our social media pages on facebook and instagram.
Happy camping!
JakjorNortheast, VIC
- VIC, Melbourne
- Verified customer
Great item, poor communication
My husband and I were lucky enough to take ownership of our classic fold this past weekend. While the handover was smooth and quick, communication in the lead up to this was very disappointing. It seems that the advertisement stating immediate delivery was not true as we waited just on a month and we were the ones making contact with Black series to find out which stages we were at etc...
Can’t fault the product so far, it tows nicely and was easy to set up!
mattCentral Highlands and Goldfields, VIC
- VIC, Melbourne
- Verified customer
very good value for money
We love our trailer. It makes life alot easier when going camping with the family. We did have a problem with one of the zips but was quickly resolved though warranty. Great value for money and the team at Black series in Melbourne are great to deal with.
1 comment
Black S.GIC
Hey Matt
Thank you for sharing your review of your recent purchase. Everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more Kind Regards The Black Series TeamGus B.Greater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Awesome camper and great service
The salesman Aleks was fantastic went out of his to fully show and demonstrate the product. He is a genuine person and would certainly be an asset to the company (don't let him go). Looking forward to using the camper and send photos back.
(I hope that Aleks gets gets notification of my review)
Regards
Gus Bormann
1 comment
Black S.GIC
Hey Gus
Thank you for sharing your review of your recent purchase. Everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more We have passed on the message to Aleks in Melbourne. Kind Regards The Black Series TeamFind out how GIC Camper Trailers VIC, Melbourne compares to other Caravan & Camper Trailer Shops
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Stan ClarkeGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
Excellently equipped offroad trailer
We had an excellent experience with the staff who knew their product and had it well exhibited.
Seeing the product set up as we would use it reinforced the choice we made.
The quality of the product was generally very good. Equipment level was excellent.
The mounting plate for electrical connections and water connection to the kitchen slide was poorly affixed and required redress.
And the support leg under the kitchen was unable to support the weight of the kitchen and required remedial action.
Apart from those minor issues we found the set up and use of the trailer everything we hoped for. Great way to enjoy the bush.
1 comment
Black S.GIC
Hey Stan
Thank you for sharing your review of your recent purchase. Everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more Kind Regards The Black Series Team- VIC, Melbourne
- Verified customer
A whole lotta camper for the price!
A couple of minor things I found wrong with the camper.....
1. Small cut (1 inch) in the awning which I fixed with a bit of silicone.
2. Latch on the wooden cabin door doesn’t lock when closed (probably never gonna use it anyway).
3. Rear left stabiliser bar is hard too drop / raise.
4. My dog chewed one of the annex panels before I even unraveled it!
5. Got pulled over by the coppers on my way to get it registered (no plates but had a permit).
6. Have to park my car outside because there’s no room in the garage!
7. Work is really getting in th...
1 comment
Black S.GIC
Hi Jon
Thank you for your honest review, we here at Black Series take delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more Kind Regards The Black Series Team.Brett wrightMurray Region, NSW
- VIC, Melbourne
- Verified customer
Why didn’t I get early
Great range and show room was great wish we had more help to work out the set up but customer service has been great with a couple of little problems
1 comment
Black S.GIC
Hi Brett
Thank you for your review. If you have any questions in regards to set up please feel free to give us a call on 1300 CAMPERS. ...
Read more Kind Regards The Black Series TeamGeorgia PGreater Melbourne (Metropolitan), VIC
- VIC, Melbourne
- Verified customer
Built strong and tough.
From the moment of walking in the door it was a positive experience. The staff were engaging, friendly and knew their stuff. The product sold itself and it took no time at all to decide on a Patron and I’m very excited to start planning time away with the family and begin discovering Australia.
1 comment
Black S.GIC
Hi Georgia
Thank you for your review and feedback on our Patron camper trailer. We here at Black Series pride ourselves on customer service. We hope you have many pleasant memories travelling Austral...
Read moreia with your new Patron camper and if you have any questions please don't hesitate to give any one of our showrooms a call.- VIC, Melbourne
- Verified customer
Time to Dominator the Road....
I only used the online site throughout my buy process and found all the information I needed easily and without fuss. I was only interested in camper trailers and so found the range of products available excellent. The range offered covers all budgets ranging from entry level to high end and it appeared to me that the quality of the build was the same across the range. While I don't have children to consider I was impressed that the products offered clearly had families in mind. For myself making this purchase has been a 3 year journey with lots of research, so to settle on the Dominator as the solution for me speaks for itself I think.
1 comment
Black S.GIC
Hi Jimmi
Thank you for the great review and your feedback has been taken with pleasure by everyone at Black Series. Hope you create many happy camping memories in your Black Series High Side Dominato...
Read morer camper trailer and always feel free to keep in touch with us, as we love to hear all about it.snowyGreater Melbourne (Outer), VIC
- VIC, Melbourne
- Verified customer
circus on wheels
where do I start we brought a patron oct 28th, poles were missing, we had dents in the side box and the front box, the boat rack not even straight, bent like a banana, holes in canvas, paint job to lid was down in Melbourne showroom, in a dusty work space , they have had my camper for 9 weeks out 12, work that out is a circus down at black series, sales reps talk so much rubbish, lie to you face, change the subject so they don't have to deal with it, I went in on dec 22nd just before Christmas for the third time hoping to pick it up and to e...
Read morenjoy our knew camper over Christmas, we arrive at Melbourne showroom and one of the sales reps come out to greet us, said good as knew!!!!!!!!!!!!! Ha ha ha you got to be joking the paint job on my camper was so disgusting my wife was in tears, after so many weeks of driving to and from black series, phone calls,emails etc, and the sales rep had the balls to say good as knew they should be a shamed of them selves once a again a circus, the amount of over spray on this camper it was disgusting , it was every where, and the funny thing the colours didnt match and the dents in the box were still there and in the lid as well, it felt like sand paper, so we had a crack at the boys in melbourne, my wife was asked to leave because they had other customer in the shop doing a hand over of a caravan, as we were told by the young family it was there second caravan built, the problems they had compared to ours were unbelievable, it just shows blacks series dont respect the customers the prefer to lie and show them the wrong garden path. the amount of phone calls emails to warranty didn't get a response, please leave a message, i left one it was harsh, and so many more!!!!!!!!! its been three weeks, there has been one follow up phone, to appolise that its been busy not good enough, my defect list is so long, ive asked for my money back, current affair have been notified and the same with today tonight, and both have been given stories, we have made contact with consumer affairs to help try and sort it out,Vcat have been given everything we are just waiting on a court date, cant wait to see the clowns in court. that's if we don't get our money back. our family has brought to campers off them and similar defects, what does that say for there professionalisms of a big company. i wouldn't by any off this company, they dont care. I can spend another hour going through my defect list, I wont it a warning for anyone who is in the market for a camper to double check what your buyingFind out how GIC Camper Trailers VIC, Melbourne compares to other Caravan & Camper Trailer Shops
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Dutchy
- 2 reviews
- VIC, Melbourne
- Verified customer
Awesome camp trailer
The store was well set out and very easy to navigate
The staff were very friendly and extremely helpful
The camp trailer has been awesome we have had many great adventures in it and have many more planned
1 comment
Black S.GIC
Hi Dutchy
Thank you for the great rating, everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more Kind Regards The Black Series Team- VIC, Melbourne
- Verified customer
HQ 15 Review
We have the HQ 15 Great set up for 2 of us, love the out door pull out kitchen.
an out side TV aerial would be a good idea. couple of minor issues resolved good back up service.
thanks Aleks,Pete Melb,Jade,Mary and Alex Sydney.
1 comment
Black S.GIC
Hi Beng and Raya
Thank you for the great rating on product review. ...
Read moreWe at Black Series feel great when we hear that people are enjoying one of our caravans, that’s why we build them. Our products and service are constantly evolving and improving, so suggestions such as yours are greatly appreciated. Please feel free to keep in touch through any social media platforms or just give us a call. Kind Regards Aleks GIC Black SeriesRocket RodGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Great set up
since buying our Dominator we have travelled to central Qld and back to Melb on a shake down cruise. Have just got back from a 12000K trip up the Birdsville track up to N.T. and across the Savannah way free camping and fishing all the way into Qld then back to Melb via West Qld on as many dirt roads that we could. Easy to set up and take down only damage after this trip was the rear mudflaps both worn out by stones. Very Happy with my purchase.
1 comment
Black S.GIC
Hi Rocket Rod
Thank you for the great review. ...
Read moreIt is gratifying to all at Black Series that you are enjoying your Dominator camper trailer, it’s why we build them. No doubt you will have many more great experiences and we look forward to you sharing them on all the various social media platforms. Also, if you have any questions please do not hesitate to contact us. Kind Regards Aleks GIC Black SeriesDick MAU
- 2 reviews
- 2 likes
- VIC, Melbourne
- Verified customer
A Great, Solid Camper
We purchased our new Black Series Dominator in January 2018 and in May took off on a 3 month, 18,000 km trip through Central Australia, Top End, Kimberly's and WA. It performed really well on all sorts of roads, including some really rough and gnarly tracks. It towed well and was very comfortable (after we replaced the mattress with a quality one). I had the bearings checked before we travelled and found that they were well packed with quality grease. Very little dust got into the compartments or the main space, even though we travelled on some...
Read more very dusty roads. Had a couple of equipment failures - the battery charger died on day 3 of the trip, and the front winch brake ceased to function after a couple of months. The company replaced the charger with a new one but were difficult to contact and had to be chased by phone and email to try and arrange delivery. Screws on the entry steps fell out after the first few days and one sheared off. These were easily replaced. The cigarette lighter socket for the fridge became unreliable so I had it replaced with an Anderson plug - much more secure. Some minor design changes around the main doorway would improve the ease of zipper travel, and some smoothing of sharp edges on the stainless steel sink would make for a much better finish. We also replaced the plastic buckles on the bed straps for ones that were much less stiff and easier to unclip. Apart from the relatively small items above, the camper proved to be comfortable, robust and reliable. I look forward to our next trip away with it.1 comment
Black S.GIC
Hi Dick M
Thank you for the positive review and the great feedback on what you found using your Black Series High Side Dominator through your journey. All feed back is taken on board along with resea...
Read morerch and development and the support page on our website so we can build a tough camper trailer that will follow you to any destination in Australia.- VIC, Melbourne
- Verified customer
Love our camper trailer
We love our camper great with grand kids have just had our 1st adventure exploring great ocean road, easy to erect and pull down , great towing behind vehicle
Questions & Answers
Mark M.asked
Hi,
I recently purchased the 2018 Domination - first trip on the weekend, absolutely love it.
When the trailer is hitched to my car which has a 2inch lift, the trailer sits much (much) higher and angles down. The previous owner had an even bigger car than mine so I assume he has set the suspension accordingly.
I cant find any information about to how to adjust the suspension of the trailer to a lower height?
I hope someone can help.
Many thanks,
Mark
1 answer
Hi there Mark lovells special products make a levelling hitch and lowering springs for black series campers
Markasked
Hi,
Buying a 2020 Dominator.
I need the exact size of the Fridge openings please so I can purchase the largest fridge that will fit and open correctly.
Thanks in advance.
1 answer
Black S.GIC
Hi Mark
The fridge slide dimensions are
Height 525mm
Width 610mm
Length 990mm
Glenn C.asked
were do i get spare parts for my off road camper
1 answer
Black S.GIC
Hey Glenn
If you send an email to sales@blackseries.com.au, depending on availability of the part we should be able to source it for you.
Kind Regards
The Black Series Team
Details
Category | Physical Shops and Caravan & Camper Trailer Shops |
---|---|
Seller Type | Manufactures Own Products |
After Sales Service | Yes |
Manufacturer Warranty | 1 year(s) |
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Black S.GIC
Hi Helen,
Thank you for sharing your review on your Camper. Everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice....
Read more Kind Regards The Black Series Team