?
? !
1 photo
GIC Camper Trailers

Reviews

Previous
Next
Chopper

ChopperSydney

Chassis issues

published

I have had a Blackseries Delta for 4years and finally found the time do a long planned trip across the Simpson Desert with the family. The chassis snapped in the middle of the desert. I had to leave the trailer in the desert and continue out of the desert for safety reasons. I notified Blackseries without any real concern or any help what so ever. If you have a Blackseries camper check the suspension coils for being cut to size with a grinder and the rear section of chassis for metal fatigue fractures. Thanks Blackseries for the worst experiences ever!!

1 comment
GIC
Black S.GIC
Similar opinion? Write a review on ProductReview.com.au!
snowy

snowyGreater Melbourne (Outer), VIC

circus on wheels

published
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
JuLeS

JuLeSSydney

Worst Customer Service I’ve Ever Had… And had an 18 ½ week lead time.

published
Similar opinion? Write a review on ProductReview.com.au!
Caravan & Camper Trailer Shops

Find out how GIC Camper Trailers compares to other Caravan & Camper Trailer Shops

Know better, choose better.

Compare all
Bartee1992

Bartee1992Newcastle

Delivery Delays

published
2 comments
GIC
Black S.GIC
Bartee1992
Bartee1992
Similar opinion? Write a review on ProductReview.com.au!
Tim

Tim

  • 2 reviews
  • 2 likes

Buyer Beware - worst customer service

published
1 comment
GIC
Black S.GIC
Similar opinion? Write a review on ProductReview.com.au!
SKSH

SKSHCairns

Black Series Campers - Alpha

published

This has been the worst customer service experience. Organising our finance was a breeze no issue taking our money....10 weeks after our Camper was paid in full we are still waiting on our product. Each call and email sent...we get "we will call you back" OR "........ is in a meeting". So unprofessional and incompetent. If we knew what we would face once we had paid in full for our Camper we would not have continued with this sale. To date we have made several email complaints and are now in the process of filing a formal complaint with the Office of Fair Trade. Nothing but a nightmare! Go to MDC! If we could rate this in the negative we would...only by default they get a 1 star rating from us!

3 comments
GIC
Black S.GIC
SKSH
SKSH
GIC
Black S.GIC
Similar opinion? Write a review on ProductReview.com.au!
Candy S

Candy SAU

  • 2 reviews
  • 9 likes

Dreadful experience

published

Despite paying a deposit, we were lied to about the whereabouts of our trailer that we thought we were getting before Easter. Brisbane blamed Sydney, Sydney blamed Brisbane. Took 2 weeks to get our deposit back and the Customer Service was so bad that they have supposedly implemented mystery shoppers and more training for the employee that we dealt with. Absolutely dreadful service in Brisbane and honestly not much better from Sydney. Reading some of the reviews about the product and after-sales service we've dodged a bullet and we'll be happy to give our money to someone else. Would not recommend this company if they were the last camper trailer company open.

1 comment
GIC
Black S.GIC
Similar opinion? Write a review on ProductReview.com.au!
Kylie

KylieMelbourne

Black series Delta Camper

published
2 comments
GIC
Black S.GIC
Kylie
Kylie

Nearly 2 years on and I’m still fighting to get the camper sorted EVEN though they have admitted the canvas is faulty! I have wasted so much money and time running around to try get my lemon fixed. I am so disappointed

Similar opinion? Write a review on ProductReview.com.au!
benn

bennHobart

Black series dominator

published

In all we are very disappointed with our dominator, after sales service is shocking, after our first trip in tassie the sink plug assembly fell apart, floor inside the camper lifted up, 5 reflectors fell off, and when in contact with management in Sydney I'll accept that first response was very fast but after 7 weeks no more contact, ringing or email not a soul wanted to know, the management I am dealing with is a joke.

3 comments
GIC
Black S.GIC
benn
benn

0427215300

benn
benn

Good to see gic keeping with its standards still not resolved ACCC was very interested in this case, next step lawyers... Not a company you can trust

Similar opinion? Write a review on ProductReview.com.au!
Caravan & Camper Trailer Shops

Find out how GIC Camper Trailers compares to other Caravan & Camper Trailer Shops

Know better, choose better.

Compare all
Peter

PeterSydney

Setup Instructions

published

Just purchased a Dominator and received the 15 minute hand over. Got the camper home and found no setup instructions and could not find any video online that explains the setup process. The awning, tropical covers, etc were not labelled and it became very frustrating. The Dominator is a good camper trailer but GIC really fails on the sales hand over.

1 comment
GIC
Black S.GIC
Similar opinion? Write a review on ProductReview.com.au!

Gic Not Interested. Customer Service Non Existent

published
4 comments
GIC
Black S.GIC
Postie
Postie

08980

GIC
Black S.GIC

Hi Postie

Can you please email directly at the following email address
nicholas.s@blackseries.com.au

Similar opinion? Write a review on ProductReview.com.au!

Poor service & bad stitching otherwise good camper!!

published
Similar opinion? Write a review on ProductReview.com.au!
Sarah

SarahBrisbane

Lack of customer service

published

We picked up our new camper last Friday. Got rain on the Saturday and found water leaked into the front toolbox. Later discovered weld defects which have caused the leak and some rusting. Also discovered further weld defects on the stone guard containing rust and substantial damage to the powder coating.
After notifying the showroom, we were advised to submit an online claim. After three phone calls to follow up have been told that we need to take the trailer to an authorised repairer.
Extremely disappointed in this level of service especially given that the trailer is brand new. We have not even had the chance to use it and we have to arrange to have the trailer repaired.

Similar opinion? Write a review on ProductReview.com.au!
Angie E

Angie EBrisbane

Poor customer service

published
1 comment
GIC
Black S.GIC
Similar opinion? Write a review on ProductReview.com.au!
tina

tinamolong

Worst experience ever

published

We bought a alpha trailer in Milpera NSW. Paid deposit and after Numerous phone calls went to pick it up 5 weeks later. As we were told it was ready but when made the 4 hour drive to pick it up it wasn't even registered. Come back Monday. They said. RMS 5 minutes away. we paid the blueslip. finally 6 weeks later check came. Hopefully will never have to deal with the lying [name removed] again.

5 comments
GIC
Black S.GIC
tina
tina

not sure why names have be deleted off my review

GIC
Black S.GIC

Product review do this to cover them self from any possible legal ramifications please feel free to contact me at the Sydney office if you wish to name this person or wish to discuss this with me.

Regards
Nick

Similar opinion? Write a review on ProductReview.com.au!
Caravan & Camper Trailer Shops

Find out how GIC Camper Trailers compares to other Caravan & Camper Trailer Shops

Know better, choose better.

Compare all

Terrible service!!

published
2 comments
GIC
Black S.GIC
MaddyMatt
MaddyMatt

Thanks Nick for your reply.

We were told out cover will be here his week, that was Monday, we are still waiting. Will keep you updated about the storage box

Similar opinion? Write a review on ProductReview.com.au!
Annied

Anniedliverpool

Stuff forgotten and broken!!

published
1 comment
GIC
Black S.GIC

Hi Annied

We apologise for any inconvenience caused by the missing products and I am glad we were able to supply you with them. In regards to your broken tap had you contacted us we would have been more then happy to send you out replacements.

Similar opinion? Write a review on ProductReview.com.au!
Mick

Mickparkes

Warranty terrible

published

Purchased a GIC Extreme Commando had to fix a few things up to start with just small things for the price seemed good value. Used it 3 times and stitching is coming apart on closer inspection the quality of stitching is of poor quality.
First contact was on 4th Jan 16 spoke on phone and was assured someone from warranty will contact me and sent email with photos as asked.
Rang again on 11th Jan that's not correct procedure ''followed correct procedure through support page on 25th Feb - no response.
After 3 phone calls and 3 emails with photos no one has got back to me.
What a pity as it is ok otherwise.

5 comments
GIC
Black S.GIC
Mick
Mick
Mick
Mick
Similar opinion? Write a review on ProductReview.com.au!

Waste of money

published

Poor workmanship all over, needed new wiringloom, zippers, wheel hubs out of alignment and gic want nothing to do with us

6 comments
GIC
Black S.GIC

Hi Dansha654

I am sorry you feel your trailer is a waste of money, do you mind if I ask who it is you have been dealing with in regards to rectifying this issue ?

Dansha654
Dansha654

The persons I was dealing with were Jim and Costa, although there were all the other who I approached at camping and outdoor shows, all reps of GIC and I was never given any respect or solutions how this problem could have been solved.

GIC
Black S.GIC

Hi Dansha654

how long ago did you contact us regarding these issues

Similar opinion? Write a review on ProductReview.com.au!
Jeanette Repellis

Jeanette Repellisvarsity lakes

leaks

published

We are staying at Nambucca heads and it is raining it leaks so bad. My oztrail tent held up better. What a waste of $5200.00

1 comment
GIC
Black S.GIC
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
See all GIC Camper Trailers reviews

Questions & Answers

Abs and T S.

Abs and T S.asked

Camper Trailers

We recently purchased a new 2019 "demo" Sergeant. We were wondering what size propane bottles fit in the factory racks? The website says an 8.8lb bottle, but we could not find such a thing anywhere online. Is is just a standard 20lb tank? Thank you in advance.

1 answer
GIC
Black S.GIC

In the sergeant you can fit 4.5kg gas bottle holders.
The water tank is 80Litres

bally

ballyasked

Camper Trailers

Does anybody have a problem with the starter on the 3 burner stove

No answers
Rhonda

Rhondaasked

Camper Trailers

What are the fridge dimensions that will fit the Classic Fold camper trailer? Lots here about the Dominator but not much about its smaller version. Keen to know fridge/freezer size.

No answers
See all GIC Camper Trailers questions

Get an answer from our members and GIC representatives

GIC Camper Trailers

Details

Compare all 3 GIC Camper Trailers
CategoryPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own ProductsManufactures Own ProductsManufactures Own Products
After Sales ServiceYesYesYes
Manufacturer Warranty1 year(s)1 year(s)1 year(s)
Compare all 3 GIC Camper Trailers

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.