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GIC Camper Trailers

Reviews

  • Product Quality
    4.0 (3)
  • Return Claim MadeYes (0) · No (3)
  • Customer Service
    3.7 (3)
  • Warranty Claim MadeYes (1) · No (2)
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Jakjor

JakjorNortheast, VIC

Great item, poor communication

published

My husband and I were lucky enough to take ownership of our classic fold this past weekend. While the handover was smooth and quick, communication in the lead up to this was very disappointing. It seems that the advertisement stating immediate delivery was not true as we waited just on a month and we were the ones making contact with Black series to find out which stages we were at etc...
Can’t fault the product so far, it tows nicely and was easy to set up!

Product Quality
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Richard

RichardSydney, NSW

Black series Camper trailer

published
Product Quality
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Brett wright

Brett wrightMurray Region, NSW

Why didn’t I get early

published

Great range and show room was great wish we had more help to work out the set up but customer service has been great with a couple of little problems

Product Quality
Customer Service
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1 comment
GIC
Black S.GIC
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Tim

Tim

  • 2 reviews
  • 2 likes

Buyer Beware - worst customer service

published
1 comment
GIC
Black S.GIC
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Heleen K

Heleen KPerth, Western Australia

Sales department need some improvement

published
1 comment
GIC
Black S.GIC
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Sweets

SweetsSurry Hills

Good camper - after care is a concern

published

I'm impressed with the camper (Extreme Commando) but I am very frustrated at the after care. I completed the customer support form over 3 weeks ago, provided all of the necessary information and photos (one of my tent peg anchors has come off). I've called up the Sydney office 3 times now. Each time I have been assured I would hear back from someone - still no response. This is very frustrating. Above all, I wanted a response from someone, and to know what the next steps were to resolve the issue. Just basic customer service.

2 comments
GIC
Black S.GIC
Sweets
Sweets

Thanks Aleks.

I'm pleased to report that I'm now booked in to have the canvas repaired and GIC have been very responsive in assisting with this.

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benn

bennHobart

Black series dominator

published

In all we are very disappointed with our dominator, after sales service is shocking, after our first trip in tassie the sink plug assembly fell apart, floor inside the camper lifted up, 5 reflectors fell off, and when in contact with management in Sydney I'll accept that first response was very fast but after 7 weeks no more contact, ringing or email not a soul wanted to know, the management I am dealing with is a joke.

3 comments
GIC
Black S.GIC
benn
benn

0427215300

benn
benn

Good to see gic keeping with its standards still not resolved ACCC was very interested in this case, next step lawyers... Not a company you can trust

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Stew

StewSydney

We really do enjoy our Dominator Camper Trailer, we have just one question for other Dominator users

published
8 comments
GIC
Black S.GIC
Stew
Stew

Yes, So long as its Not Your Operations Manager that contacts me.
Stewart

GIC
Black S.GIC

HI Stew, i will ensure someone else contacts you.

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Camper is great though workmanship leaves a bit to be desired

published
1 comment
GIC
Black S.GIC
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Peter

PeterSydney

Setup Instructions

published

Just purchased a Dominator and received the 15 minute hand over. Got the camper home and found no setup instructions and could not find any video online that explains the setup process. The awning, tropical covers, etc were not labelled and it became very frustrating. The Dominator is a good camper trailer but GIC really fails on the sales hand over.

1 comment
GIC
Black S.GIC
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Bad Stitching, missing sides.

published

Bought the camper in September '16, and since I bought it for work. It has has always been on the road. First time I set it up with just the awning, noticed the central stiching was way off centre. They told me to get it fixed and send the bill, bit hard when your in a spot 1 or 2 weeks at a time (wouldn't just replace). Then finally got a chance to take the wife away for 2 weeks and took the whole kit and kabudle. Found we are missing 2 sides, told crap no care, then 3 weeks ago the stove stopped working. AGAIN rand [name removed] in Sydney and not have hear a peep !! Now seeing where I stand legally!

1 comment
GIC
Black S.GIC
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Poor service & bad stitching otherwise good camper!!

published
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Lack of customer service

published

Bought dominator January. Found solar panels missing. Have contacted gic approx 6 times (by both phone and email). Have still not received panels 6 months later.

1 comment
GIC
Black S.GIC

Hi Ray

Please feel free to give us a call on 02 9774 4588

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Annied

Anniedliverpool

Stuff forgotten and broken!!

published
1 comment
GIC
Black S.GIC

Hi Annied

We apologise for any inconvenience caused by the missing products and I am glad we were able to supply you with them. In regards to your broken tap had you contacted us we would have been more then happy to send you out replacements.

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Concerned

ConcernedBroome

Will keep you updated with progress

published
5 comments
GIC
Black S.GIC
Concerned
Concerned
Concerned
Concerned

Called GIC myself yesterday...trailer still in workshop and going on the truck next thursday to be delivered to Perthat end of July...but they did offer a free storage cover for the inconvenience.

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Leanne Middleton

Leanne MiddletonTamworth, New South Wales

Tent is below standard

published
2 comments
GIC
Black S.GIC
Leanne Middleton
Leanne Middleton
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craig

craigwollongong

I guess you get what you pay for

published
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Kevin H

Kevin HRockhampton

Emperor Camper

published

Picked up camper in Brisbane and towed back to Rocky. Tows well. Overall finish after close inspection disappointing for a $16,000 camper. Actually cut my finger on sharp edge of one of the draws. Numerous loose nuts and bolts. Water tank leaks. Problems not hard to fix but should have been done before delivery.
Tows well and looks good.
Overall finish

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Decent product, after sales service???

published
1 comment
GIC
Black S.GIC
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GRUMBLEBUM

GRUMBLEBUMSydney, NSW

  • 7 reviews
  • 15 likes

Cheap Camper Trailor

published

Not a bad price, and it all seems to go ok. , but the locking latches keep bouncing out and unlocking .. easy fixed with a dedicated locking pin to hold the latches in, but a tad annoying . otherwise.. all is ok
Otherwise I am very happy.
Buy one!
Price !
latches keep unlatching , so the doors and holders start flapping around

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Questions & Answers

Abs and T S.

Abs and T S.asked

Camper Trailers

We recently purchased a new 2019 "demo" Sergeant. We were wondering what size propane bottles fit in the factory racks? The website says an 8.8lb bottle, but we could not find such a thing anywhere online. Is is just a standard 20lb tank? Thank you in advance.

1 answer
GIC
Black S.GIC

In the sergeant you can fit 4.5kg gas bottle holders.
The water tank is 80Litres

bally

ballyasked

Camper Trailers

Does anybody have a problem with the starter on the 3 burner stove

No answers
Rhonda

Rhondaasked

Camper Trailers

What are the fridge dimensions that will fit the Classic Fold camper trailer? Lots here about the Dominator but not much about its smaller version. Keen to know fridge/freezer size.

No answers
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GIC Camper Trailers

Details

Compare all 3 GIC Camper Trailers
CategoryPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own ProductsManufactures Own ProductsManufactures Own Products
After Sales ServiceYesYesYes
Manufacturer Warranty1 year(s)1 year(s)1 year(s)
Compare all 3 GIC Camper Trailers

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