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GIC Camper Trailers

Reviews

  • Product Quality
    4.6 (8)
  • Return Claim MadeYes (1) · No (9)
  • Customer Service
    4.3 (9)
  • Warranty Claim MadeYes (1) · No (8)
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Jeff and Sherry

Jeff and SherryGreater Melbourne (Inner), VIC

Love the camper van, customer service could improve

published

Conflicting information was provided between the Melbourne and Sydney offices which caused some inconvenience and should be addressed to ensure it doesn't happen again. As far as the Dominator is concerned we love it, my sister is an experienced camper and couldn't believe we got what we got at that quality for less than $50k

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Michael Vaughan

Michael VaughanSouth East Queensland, QLD

Teething problems but good so far

published

We’ve had our Dominator for 5 months and just returned from a weeks camping in Kenilworth. We’ve had some minor problems with a failed USB socket, corroded trailer plug terminals and a faulty solar charge controller with damaged the batteries but these have not affected our positive experiences. Please note that although these items are fitted to the Dominator, they are manufactured by other companies. What I cannot fault has been the response from the Black Series after sales team, who have handled my issues in a professional manner. Beyond that, we are extremely happy with our Dominator and look forward to many more memorable trips in the near future.

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Helen

HelenVictoria

Loved it

published

Pre and post sale service was fantastic. Camper is everything I wanted and has so many extra bits included that make the experience even better.

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1 comment
GIC
Black S.GIC
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Lisa 3374

Lisa 3374MacGregor 2615, ACT

  • 2 reviews

Good communication

published

Good communication regarding the camper trailer order.
Booked pick up but was postponed twice by black series but understandable due to the current circumstances.
Great information provided on how to maintain and care for the camper trailer.
Overall impressed with service.

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Lesley

LesleyMid North Coast, NSW

Keen to get camping

published

Staff demonstrated how to erect camper. Would have been helpful to go over it again as there is so much.
Very prompt service. Affixed number plate quickly & checked all lights etc were working. We had difficulty finding the shop as Cumberland Hwy & Orange Grove Rd are one & the same! Gave advice on best route to take to return home.

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1 comment
GIC
Black S.GIC
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Anita

AnitaSydney, NSW

Happy customer -purchased September 2019

published

Very satisfied with the Alpha - value for money - gave us what we need- the quality of the build the quality of the product is worth it all.
The team at black series Liverpool were exceptional. Guided us through the whole process

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1 comment
GIC
Black S.GIC
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Deon Lubbe

Deon Lubbe

  • 2 reviews
  • 1 like

First time Patron owner

published

We picked up our Patron last week Saturday, the delivery was scheduled for 30mins and we were told they will not have much time with us as they are normally fairly tight on the weekend schedule. I'm sure pick-up during week days are better as they would most probably have more time for you. We could unfortunately not do it during the week. That expected the guys gave a good run over on the trailer and we were off. We will be taking the camper out for it's inaugural camping trip next week, but it seems everything is fine so far. We have not had the time to erect everything yet, but will start doing it on the coming weekend. Great service, thanks guys.

Customer Service
Incentivised ReviewNo
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GIC
Black S.GIC
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Adventure Begins

Adventure BeginsSydney, NSW

Search for the stars

published

Show room set up is great it shows off all models and even better all were on sale was like a kid in candy store adventually went with the Dominator Camper .Excellent value for money nothing more to spend just need time away to enjoy camper .No need for caravan parks all set up to dissappear off the grid.Excellent staff thanks guys

Incentivised ReviewNo
Return Claim MadeNo
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1 comment
GIC
Black S.GIC
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Stan Clarke

Stan ClarkeGreater Melbourne (Outer), VIC

Excellently equipped offroad trailer

published

We had an excellent experience with the staff who knew their product and had it well exhibited.
Seeing the product set up as we would use it reinforced the choice we made.
The quality of the product was generally very good. Equipment level was excellent.
The mounting plate for electrical connections and water connection to the kitchen slide was poorly affixed and required redress.
And the support leg under the kitchen was unable to support the weight of the kitchen and required remedial action.
Apart from those minor issues we found the set up and use of the trailer everything we hoped for. Great way to enjoy the bush.

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1 comment
GIC
Black S.GIC
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R. Senior

R. SeniorSouth East Queensland, QLD

  • 2 reviews

The last Phoenix

published

Customer service from Shaq was outstanding, he was helpful and answered my questions timely. We only had a couple of hiccup's (not because of Shaq) with parts and wiring but overall the experience was positive. we've been away a few times now beach camping and this trailer hasn't missed a beat, tracks well behind the car in the sand too.

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1 comment
GIC
Black S.GIC
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HAM

HAMMetropolitan Adelaide, SA

  • 2 reviews

Dominator hasn't let us down

published

We bought the Black Series Dominator 3yrs ago and have done 3 decent trips in it. We've been happy with it. Had a couple of minor issues with parts such as bearings in fridge slide out and a bent pole when collapsing the tent which the guys at the warehouse replaced promptly. We've taken the Dominator off road few times and its always handled it great, I think it'll go anywhere you're game enough to take it. The one annoying thing with it though is the hook/pole-end system when attaching the awning as they're not secure and fall out multiple times when struggling with the canvas roof getting it set up. Having said that we do love our camper and planning our next trip with it. Customer service always been good and the camper is a solid unit.

1 comment
GIC
Black S.GIC
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Twolegstwodogs

TwolegstwodogsGerringong

  • 2 reviews
  • 1 like

If you're a single traveller, the Dominator is pretty good...

published
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penno

pennolalor park

the perfect match to my needs

published

being a single bloke have just bought a classic 12 to start my around the country trip. saw the van at the recent 4x4 show at eastern creek, the weather was lousy but Mary went through with the demonstration with great skill while trying to close things up against the rain. I was further impressed by the follow up both before delivery and after, and the run through at pick up was also very good.

1 comment
GIC
Black S.GIC
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John

JohnBrisbane

  • 2 reviews
  • 1 like

Camper Trailer

published

Good service, any problems were fixed fast by Jade we have just completed our second trip of around 4000 klms SA and Victoria back through Broken hill and over the great dividing range trailer went very well

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Jimbo

JimboWHITE ROCK

Great camper

published

We brought a Dominator which was ready on time. Had wrong jockey wheel fitted but was replaced straight away. Great product, easy to set up and use. Would love to be able to open the step door with the camper closed but just means we really have to think about where we store things. Tows really well over rough tracks. Looking forward to next trip to Kimberley area.

1 comment
GIC
Black S.GIC
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Camper for the win

published

We had Troy as our salesman, we had our camper delivered within the timeframe advised. We had some warranty issues which were rectified under warranty without too much effort. Troy gave us a demo upon collection of the camper. I would like to recommend that they are registered prior to collection to save the hassle of going to a QLD transport office.

1 comment
GIC
Black S.GIC
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Dick M

Dick MAU

  • 2 reviews
  • 2 likes

A Great, Solid Camper

published
1 comment
GIC
Black S.GIC
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HQ17- love it!

published

We picked up our HQ17 a few months ago, we purchased it based on the layout for our family and with a budget in mind. We have just finished an 8500km trip through SA, NT and western Qld. The van was great. We had a couple of little issues with it in the road I patched up, and have since logged warranty jobs for. GIC have been most helpful in resolving these for us. The team also took time to listen to a couple of things that can be improved, and genuinely took an interest in what I thought could be better. We love our van, and are happy with the overall finish and very happy with how it tows. It is heavy, but we knew that when we bought it, and in turn we are conscious of how we load the van.

1 comment
GIC
Black S.GIC
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Scott

ScottHarrington Park

Black series Sargent

published

The Sargent Camper trailer is exactly what my family and I were after. Easy to set up and tows really well. Had 1 issue with the sink drain. Filled out the warranty page on the website. Had a prompt reply and the part replaced and posted within a week. Also was asked if pick up or post was more convenient. Thank you Gary.

1 comment
GIC
Black S.GIC
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Tim

Tim

  • 2 reviews
  • 2 likes

Buyer Beware - worst customer service

published
1 comment
GIC
Black S.GIC
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Questions & Answers

Shawnee N.

Shawnee N.asked

Camper Trailers

Anyone know where I can purchase a new canopy/tent to the 2017 model GCI alpha black series?
Our tent is in very poor condition with the windows over the bed falling apart as well as all the straps disintegrating.

No answers
Abs and T S.

Abs and T S.asked

Camper Trailers

We recently purchased a new 2019 "demo" Sergeant. We were wondering what size propane bottles fit in the factory racks? The website says an 8.8lb bottle, but we could not find such a thing anywhere online. Is is just a standard 20lb tank? Thank you in advance.

1 answer
GIC
Black S.GIC

In the sergeant you can fit 4.5kg gas bottle holders.
The water tank is 80Litres

bally

ballyasked

Camper Trailers

Does anybody have a problem with the starter on the 3 burner stove

No answers
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GIC Camper Trailers

Details

Compare all 3 GIC Camper Trailers
CategoryPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer ShopsPhysical Shops and Caravan & Camper Trailer Shops
Seller Type Manufactures Own ProductsManufactures Own ProductsManufactures Own Products
After Sales ServiceYesYesYes
Manufacturer Warranty1 year(s)1 year(s)1 year(s)
Compare all 3 GIC Camper Trailers

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