My husband and I were lucky enough to take ownership of our classic fold this past weekend. While the handover was smooth and quick, communication in the lead up to this was very disappointing. It seems that the advertisement stating immediate delivery was not true as we waited just on a month and we were the ones making contact with Black series to find out which stages we were at etc...
Can’t fault the product so far, it tows nicely and was easy to set up!

We purchased the Black series camper trailer from Sydney and the salesmen was good and knew a lot about the product. The trailer is made overseas and as such the quality is not great, when we got the trailer home we could not get the pump to work. It turned out that the points had not been terminated correctly lucky for us we have a family member who is an electrician and he sorted it for us but this should have been checked better before handing over to the client on pick up. We were promised a kids room when they were in stock but a couple of...

Great range and show room was great wish we had more help to work out the set up but customer service has been great with a couple of little problems

In November of 2017 we ordered a Dominator camper trailer at Black Series. We live in the Netherlands, so we bought it after exchanging some e-mails with one of the Sydney salesmen. Our experience with the sales department of Black Series is not good. We had a delivery issue (delivered later than was promised) and the two salesmen that said to help us were too bad in communicating with us (like not calling or e-mailing back when promised). There were some other issues as well: We didn’t get any instructions on how to set-up and put down the tra...

I'm impressed with the camper (Extreme Commando) but I am very frustrated at the after care. I completed the customer support form over 3 weeks ago, provided all of the necessary information and photos (one of my tent peg anchors has come off). I've called up the Sydney office 3 times now. Each time I have been assured I would hear back from someone - still no response. This is very frustrating. Above all, I wanted a response from someone, and to know what the next steps were to resolve the issue. Just basic customer service.

We have owned our Black Series camper trailer since late April 2017. This is our first camper trailer and it is fair to say that the learning curve has been very steep. However, we are in most respects happy with the trailer. It did tick all of the boxes we had when looking for a suitable trailer and still does.
I do have a couple of questions still unanswered so if there are any other Black Series owners out there, particular owners of either Dominator or Patron.

The Question is:- “are there three holes cut into the dividing wall between ...

Camper itself is great easy enough to set up can’t say enough about that side down side is workmanship in putting it together wasn’t to great problems so far after taking it out for its second trip is kitchen tap fallen apart have to shorten water feed line to pump because of being to long an kinked over so no or very little water supply. POP rivets holding the kitchen together falling out not holding the collapsible sides together. 100mah battery not holding charge an box on drawbar not completely water sealed allowing the box to flood if goin...

Bought the camper in September '16, and since I bought it for work. It has has always been on the road. First time I set it up with just the awning, noticed the central stiching was way off centre. They told me to get it fixed and send the bill, bit hard when your in a spot 1 or 2 weeks at a time (wouldn't just replace). Then finally got a chance to take the wife away for 2 weeks and took the whole kit and kabudle. Found we are missing 2 sides, told crap no care, then 3 weeks ago the stove stopped working. AGAIN rand [name removed] in Sydney and not have hear a peep !! Now seeing where I stand legally!

Bought dominator January. Found solar panels missing. Have contacted gic approx 6 times (by both phone and email). Have still not received panels 6 months later.

I have been trying to organise logistics of getting camper trailer across our broad continent in a timely manner, told nothing can be discussed until full payment made. Full payment made today now told we need to wait 2-3 days for it to clear before they can discuss dates??

I originally made contact with GIC back in early to mid April to organise purchase of a camper trailer, they said someone would ring me back that day, they didn't so I rang them. They said someone would get back to me that week, they didn't. So I rang them earlier this mo...

I brought mine (2012 model) new off a family friend who had it for 12 months but had never used it and it had been stored in a shed on a farm.
So for what I paid him for it I can't complain however the workmanship on the finish product looks like an apprentice finished it, welds were covered with silicon, the hoses to the hand pump weren't secure, rough edges weren't filed for example the bike rake had burs where it had been drilled, the lock on the tool box easily broke and still don't know why as I store my recovery gear and battery in it, t...

Picked up camper in Brisbane and towed back to Rocky. Tows well. Overall finish after close inspection disappointing for a $16,000 camper. Actually cut my finger on sharp edge of one of the draws. Numerous loose nuts and bolts. Water tank leaks. Problems not hard to fix but should have been done before delivery.
Tows well and looks good.
Overall finish

I previously owned a Cub Camper and recently upgraded (in size) to a GIC.
The ideas and general construction are good, but a few things could be improved. The paint is a thin single coat that chips when you look at it. A little modification to the pole setup and the tent is much more robust (I purchased a total of 6 extra upright and spacer poles).
If you have an issue with the tent, go to a canvas repairer yourself, much less grief than asking them about it. I really wonder what there warranty does actually cover (if anything).
The camper ...

Not a bad price, and it all seems to go ok. , but the locking latches keep bouncing out and unlocking .. easy fixed with a dedicated locking pin to hold the latches in, but a tad annoying . otherwise.. all is ok
Otherwise I am very happy.
Buy one!
Price !
latches keep unlatching , so the doors and holders start flapping around

We have had a gic camper for about two years and have been faily happy with it in that time . You get what you pay for so there are a few small adjustments to be made after the first time you take it out , like securing the ladder so getting of the bed is not such a drama. We found we needed a lot more spreader bars but I believe this is a common complaint with most campers . We had alot of rain on one trip, with no leaks in the tent. We have done mainly caravan parks in our camper.
Value for money
Short of spreader bars

Be careful when buying from GIC Campers as they do not cover stitching in their warranty, you think the stitching would last more than 2 trips away but it didn't. Noting I paid $8000 for it you would think they would stand buy their product. Its a shame I have to write this.
Good Tent
Very Poor Warranty Service

I think GIC get a hard time due to earlier product failures that I have read about, but not experienced. Picked mine up and I must say I was underwhelmed with the service, a lot of waiting around, but no one was rude and things went smoothly. Drive back to Queensland proved that new trailer was excellent to tow and well balanced. Inspection revealed workmanship was mostly good and better than I was expecting. Price for the offroad 18 foot model was spot on. Putting it up was easier than I thought it would be and all poles and inclusions we...