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Gigafy

Gigafy

3.0 from 65 reviews · View Statistics

Reviews

  • Value for Money
    3.4 (55)
  • Transparency
    3.4 (50)
  • Customer Service
    3.6 (53)
  • Adequate Speeds Yes (36) · No (19)
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George Heathcote

George HeathcoteSouth East Queensland, QLD

  • 2 reviews

Fast speeds and awesome in-game ping.

published

Overall I am impressed with the internet speeds for streaming and downloading but as a warning to any gamers, I have had severe issues with my in game latency since using the Gigafy service. Gigafy say it is game server issues but it simply cannot be when the two other people I am playing with are Queensland based and they have pings under 30 and I am consistently stuck at around 200 ping in 3/4 out of 5 games, despite the servers being based in Sydney and reading 16MS in the lobby.

UPDATE: They took the time to closely monitor my connection when gaming and got to the bottom of the issue. It now gives me a super low ping in every game so I am stoked.

Value for Money
Transparency

Shocking customer service

published

Great for a while. Customer service rep Louis is hopeless when reporting issues. Not easy to get ahold of to resolve issues. Wouldn’t recommend at all. Go with Telstra or Optus.

Value for Money
Transparency
1 comment
Gigafy
Gigafy SupportGigafy
  • Verified

Terrible if you play games

published
  • Thumbnail
Value for Money
Transparency
1 comment
Gigafy
Gigafy SupportGigafy
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Janeen H.

Janeen H.South East Queensland, QLD

Look no further if you want good internet service

published

I have used Gigafy for close to 4 yrs, the customer service is outstanding, I can call them at peak hour and get through in a matter of minutes, they will always resolve my queries on the spot!
The ease in setting up an account is so quick and simple, I would never consider using a different supplier, infact I recently moved and thought I couldn't use them in new place so signed up with another supplier, to find out they do service my new apartment, so I cancelled other supplier to have Gigafy back.
Thank you Gigafy for your exceptional service

Value for Money
Transparency
dan12345

dan12345South East Queensland, QLD

  • Verified

Friendly customer service, fast speeds, instant connection!

published

I've had gigafy for almost a year now and simply love it. Way faster than the Telstra Broadband I use to have. 90MBPS in peak times (8pm) and almost equal upload speeds.

Whenever I've had to contact customer service they've responded on live chat very quickly and are friendly and helpful. I relocated in the building and they transferred my connection immediately. Much less of a stuff around than what other suppliers would have put me through.

If you have gigafy in your building, you'd be mad not to give it a go first.

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Value for Money
Transparency
Related Articles
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Best Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
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Good customer service,fast and helpful.

published

Any issues have always been sorted quickly by very helpful staff. Peak times can be an issue occasionally but overall I have been happy with the service provided for several years now .

Value for Money
Customer Service
Charm

CharmSouth East Queensland, QLD

3+ years of excellent service

published

I have used gigify for 3+ years. They have always provided quick, clear & excellent service for any queries. Signing up, downgrading and upgrading your membership is east and worked instantly. And have also never had any issues with internet (every working from home).

Would definitely recommend!

Value for Money
Transparency
ImNot Joking

ImNot JokingSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

Dropping out at peak times

published

I’m in Newstead and just over the last week connection has been dropping out regularly
Yesterday morning no service at all
Fixed yesterday within 3 hours
But problems dropping out today

Value for Money
Transparency
3 comments
Gigafy
Gigafy SupportGigafy
ImNot Joking
ImNot Joking

So today I work from home and the dropout has been constant this morning. Very frustrating.

Gigafy
Gigafy SupportGigafy

Unstable

published
Value for Money
Transparency
2 comments
Gigafy
Gigafy SupportGigafy
Gigafy
Gigafy SupportGigafy

Quick update: Looks like there's still a problem with one of the links which we believe to be the cable run so the techs are heading back out tomorrow to replace this run entirely.

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rogfra1770

rogfra1770South East Queensland, QLD

  • 2 reviews
  • 1 like

When the service is working, it’s great.... however!

published

The packages that Gigafy appear attractive, and when it is working it is great.... but unreliable.

If you work from home and need to rely on your internet service - have a backup plan.

The high number of outages has caused me to run off a mobile 4G hotspot for important meetings as the service cannot be relied on. I have now moved off Gigafy due to unreliability. Not recommended

Value for Money
Transparency
1 comment
Gigafy
Gigafy SupportGigafy
Stef

StefSouth East Queensland, QLD

The idea is great, but I’m not sold on the execution.

published
Value for Money
Transparency
Jeremiah s

Jeremiah s

  • 2 reviews
  • 1 like

Gigafy = "gigadon't"

published

I have been connected to this provider for almost a month now, in the centre of the gold coast, and the internet drops 2-3 times daily. I have lived in rural areas with less infrastructure and a more reliable service. I work from home and my business requires a reliable connection, multiple times a week I have had to reload or retype forms because their service suddenly drops. You are better off with a send sim card and hot spotting your connection.

Value for Money
Transparency
4 comments
Gigafy
Gigafy SupportGigafy
Gigafy
Gigafy SupportGigafy
Jeremiah s
Jeremiah s

Hi Andrew,

Actually no it hasn’t. I have been averaging 20mbps for the last 2 weeks.

Doesn’t work with streaming services

published

Doesn’t work with all streaming services. This has been an ongoing issue for months, no eta for resolution. The streaming service has advised that it appears Im using a VPN when connecting through gigafy. Literally paying for two services I can’t use whilst they ‘resolve’ with zero progress since September

Value for Money
Transparency
Angry Bird

Angry Bird

  • 2 reviews

Worse customer service ever!!

published

Today I experienced the worse customer service, the guy I spoke with was so rude, unprofessional. Not recommend them at all!!! Unfortunately, I have to use this provider in my apartment.

Value for Money
Transparency
1 comment
Gigafy
Gigafy SupportGigafy

Cannot access streaming sites

published

Unfortunately I have no other choice than to use Gigafy for our internet provider due to the apartment I live in. You cannot access certain streaming sites like Binge and Kayo Sports. Example:
'Access Denied
You don't have permission to access "http://kayosports.com.au/" on this server.'
I have called a number of times to follow up my requests to rectify this and I get the same response "We are working on it and we cannot advise when it will be fixed." I am wasting money on these streaming sites.

However, the staff are extremely friendly and professional.

UPDATE: issues accessing those streaming not yet resolved as stated in reply by Gigafy.

Value for Money
Transparency
5 comments
Gigafy
Gigafy SupportGigafy
Gigafy
Gigafy SupportGigafy
JonJ
JonJ
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Page 1 of 5

Questions & Answers

Rodney E

Rodney Easked

Who is the service provider for gigafy wireless internet?

1 answer
Gigafy
Gigafy SupportGigafy

Hello,

We (Gigafy) are the service provider - we operate our network across QLD, NSW and VIC and peer directly with content providers where possible. You can see our public peering listing on peeringdb: https://www.peeringdb.com/net/15272

Kind Regards,
Andrew Cox
Gigafy Networks Team

TrufflesCawoodle2016

TrufflesCawoodle2016asked

How do I change the password that comes with my modem. Bitdefender keeps telling me it is very weak. I run Win10m. Gary

1 answer
Gigafy
Gigafy SupportGigafy

Hi There,

If you login to your user portal at https://account.gigafy.com.au you can update the wireless network name and password from under the My Router -> Wireless Security section.

Kind Regards,
Andrew

Nene

Neneasked

Are you able to get Foxtel with gigafy

1 answer
Laura Wotherspoon
Laura Wotherspoon

I use Foxtel Now which offers online streaming instead of a set-top box. This is in addition to my Netflix, Stan, Amazon Prime and Bigpond Movies services (yes, I have a problem haha). All run on my Gigafy network and stream without any issues, even while other devices are connected and in use such as my laptop/phone.

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