Gigafy (page 2 of 6)
- gigafy.com.au
- ✓ Verified company
226 reviews · Statistics
- See all reviewer photos
Reviews
Good customer service response
We have had Gigify as an ‘exclusive’ provider in our apartment complex for 5 years. Whilst they have not been without fault their customer service response has been quick and efficient. They replaced my modem with a n upgraded model this morning, 2 working days after I reported slow connection speeds. The result is a much faster connection.
... Read more
Excellent service
Had an issue with internet speed. Spoke to customer service who sent a tech out within 48 hours and fixed the issue with a new router. Manny was polite and efficient, couldn't fault the service
... Read more
Manny technician for Gigafy
Manny came out to sort out at technical issue I was having with my internet connection. Very friendly and explained everything in a language I could follow.
Made my life so much easier
I have been with Gigafy for 2 years now. From the git go, Gigafy has been reliable and trustworthy and an internet provider. The staff are always friendly and ready to help. I would recommend anyone looking for a service provider to use Gigafy.
... Read more
Find out how Gigafy compares to other Internet Service Providers
Know better, choose better.
I’m going to miss Gigafy internet!
Easy install. Reasonable monthly price point. Excellent speeds averaging 100M/100M up/down for the last 3 years. Easy to contact support team. Only reason I broke up with Gigafy is that I moved to a house in outer suburbs of Brisbane where NBN is the only option.
... Read more
Good service , very fast
Very happy with the service ,
Manny the technician was great , recommended
Excellent Service
I recently signed up for new internet in an apartment I’m moving into in Brisbane with Gigafy. I set the account up yesterday and they have already replaced the modem with a new one (within 24 hours) and Manny was very helpful in explaining how to use it and also gave me some great tips for using Gigafy’s website to manage my account. Very convenient and fast service. Thanks, Nigel.
... Read more
Great service
Easy connection and great service. Speed was slower — so they sent a technician the next day (Manny), who was super friendly and helpful. He fixed it on the spot and speeds are now great.
... Read more
Total nightmare!
I had the misfortune of signing up with Gigafy, and it has been a total nightmare. For over a year and a half, I have been paying AUD 139 per month for an internet connection that is slow and completely inaccurate. Despite numerous speed tests, my internet speed was always below what I was paying for.
When I contacted Gigafy to complain about the issue, they informed me that the connection speed promised in my contract was no longer available, yet they continued to charge me the same amount each month. Even though they knew they were not deliv
... Read moreering the promised internet speed, they still charged me for it. And to add insult to injury, they reduced my plan to an even slower internet connection. To make matters worse, I was promised a refund of AUD 300 dollars, but I never received it. I have tried numerous times to get in touch with Gigafy's customer service, but they are unresponsive and unhelpful. It is clear that this company has no respect for their customers and is only interested in taking their money and not delivering the correct internet speed connection. I advise anyone looking for an internet provider to avoid Gigafy at all costs.Find out how Gigafy compares to other Internet Service Providers
Know better, choose better.
Increased my internet speed tenfold!
Manny and Tim worked tirelessly to improved my internet connection. Now my internet has had no issues with streaming or lag. Thanks guys!
... Read more
Reliable and great customer service
Just moved from a building with Gigafy and was pleased to see it available in my new building also. Prices are good and my dealings with customer service have been exceptional.
... Read more
Great service
Manny (technician) was excellent, great service response from the company in general. So impressed!
... Read moreFind out how Gigafy compares to other Internet Service Providers
Know better, choose better.
Greedy and horrible internet
Gigafy is currently perusing embedded networks in apartment blocks to monopolise internet providers within the block and restrict freedom of choice for internet providers whilst also maintaining very poor- subpar internet speeds and Ping.
In my current apartment block we were forced to use gigafy and it is horrible. I do not recommend you support this company if not because of how they do business, then because their speeds are okay off peak, but on peak because they are supplying the whole building they cannot maintain. they are currently biting off more than they can chew.
We don’t need companies like this.
Manny needs a pay rise!
Manny is the absolute guru! He explained why our wifi was lagging and how he would fix it. He also made sure everything was connected once he had switched us to a newer modem/ router thingee. Really appreciate the kind and friendly service.
Gigafy - Manny needs a pay rise! He is the best IT guru I’ve come across!
Very good technical support at home
The technician is very nice good technical understanding and resolved our issues with explaining in great detail. Thank you for your support Manny.
... Read more
Manny was great!
Manny sorted out my wifi issues quickly with good explanations and in a very friendly manner.
... Read more
The technician was awesome.
Manny our technician attended our property with the same day of flagging the issue.
He was super polite, kind and helpful.
Manny! You made my day mate that’s no joke.
So professional, but also such a good person. Helped me up as I can’t walk at the moment, went above and beyond to hook up the internet, the new modem, helped me plug in my PlayStation and hook it up to the land line.
Manny, you are the best IT/Wifi guy I have had the pleasure of meeting. That’s saying somthing because I hate writing reviews.
-Rhys Johnson
Gigafy- you need more manny’s.
Perfect Servicing from Manny
Really quick and efficient servicing from the technician Manny. Friendly person. I highly recommend.
... Read more
Excellent service
Router replaced, and very happy with the service. Technician was professional and friendly. Thank you Manny.
Unstable and expensive internet
If work from home, this expensive service is not for you.
... Read more
Hi Sam,
I'm very sorry to hear this as our service shouldn't be expensive (when compared with similar services available in Australia) or in any way slow or unreliable; many of our staff (myself incl
... Read moreuded) utilise our own Gigafy services for work day to day.
Above and beyond service by Technician Manny
As an 80 yr old I find todays technology challenging to say the least Not only did Manny “hook me up” to the internet, but he took the time to explain to me how to “ hook on”! Thank you a zillion times Manny So nice in todays day n age to find someone who cares about the elderly You are a credit to your employer. They are lucky to have you in their employ
... Read more
10/10 Internet speeds and reliability
We have used Gigafy for 2 years nearly and the service and internet has been nothing but amazing. We easily average 87-95 mbps download and 90-94 Mbps upload.
The internet has probably dropped out twice in our whole 2 years but this was due to the flooding in QLD which is completely understandable and not the fault of Gigafy.
Fantastic service and product!
First and foremost, Manny is our technical person. He is super friendly and professional. He came in, quickly defined the problem and fixed it. Gigafy offers an internet connection without NBN, so it is super quick to go ahead and have multiple plans to choose from. Excellent value!
Constant buffering
I have had gigafy since it was myport due to compulsory use in my unit complex. It’s been ok but the last 12-18 months I’ve experienced buffering and stoppages of streaming no matter what the time of day. Connection is not reliable. Minimal help from the supplier
... Read moreHi Kate,
I am sorry to hear you have been experiencing issues. So I can investigate this further for you could you please confirm the email address we have on file for you or the name of your building and unit number?
... Read more Kind regards, Steve Gigafy Support Manager
All good AAA
Very happy with service and support that was given to me
... Read more
Great person
Great service, on time , my problem was fixed in seconds!
Author stated being incentivised for this review
Gigafy have been amazing
I have been with them for four years in an apartment complex. I can't keep using them which is a real shame as the new complex has a different provider
Jacob and the team around him are easy to speak too, extremely helpful and very courteous. The connection has been great, never any issues and the whole experience with gigafy has been exemplary.
Couldn't ask for better for a communications provider.
Thanks all
... Read more
Canceled after less than 24 hrs
Worked for 1 or 2 hours. Then boom router dead. Call up and it’s all let’s troubleshoot this. Nah. New building 1st Tennant to connect and problems. Canceled and bought a 5g modem
... Read moreHi Sean,
While I can appreciate your frustration - if you’re in a newly completed building then it’s a fact of the scale that we are working at which means sometimes there are teething issues and def
... Read moreects that are missed amongst bringing online hundreds of apartments at a time. Now of course that’s our fault to rectify and we have technicians who can attend site to resolve individual Unit issues Monday to Friday and network staff to attend to building-wide issues anytime day or night but if you (based on your commentary above) dont wish to work with anyone to attempt to resolve the issue that's unfortunate, as you're simply denying yourself the ability to experience (as you can read from other reviews) a service unlike anything else available in Australia at this time.
5 out of 5.
Friendly and responsive staff. We had some issues about signal dropping and slow speed but technician solved the issue quickly and replaced the router. Great value for money. Thank you Manny for your professional and quick service.
The Best Of The Best - Gigafy should be nominated for award(s)
Been with Gigafy for over 2 years on the Gold Coast, Queensland and can open heartedly advise, this is by far one of the best internet service providers available. Various factors, ranging from customer service to pricing is all beyond expectations. Keep up the good work.
... Read more
The internet goes out every time we get heavy rain.
Heavy rain makes the internet drop out. No coincidence as I've noticed this happen for 16 months. Complained multiple times and they never find a solution.
... Read more
Quick, professional and friendly service.
Identified issue immediately. Friendly and thoughtful service. Technician went over and beyond to help with issue of cabling. Thank you Manny!
Efficient, fast and easy
Manny, who did the installation was excellent with set up
... Read more
Good Response to Support
Manny was a good technician that came over and fixed the router. Good and friendly service.
... Read more
BEST INTERNET SUPPLIER !!
Gigafy is sooo awesome!! Best internet supplier out there and the customer service wow! Manny the technician was very friendly and funny would highly recommend him. Net speed I’m looking at 100-120mps and upload 100-1200mps which is crazy compared to Telstra or Optus. Like I said recommend this to anyone for sure!
... Read more
Gigafy customer service
The internet service that gigafy provides myself had issues, but the team acted fast and sent out a service tech called manny, manny was very professional and got to the core of the problem quickly, he went above and beyond making sure that all access points of the internet were checked for faults to the best of his ability. Since Manny has come out, our internet has been strong with no drop outs/lag spikes whilst I'm gaming. I am very happy with how fast this issue was dealt with and would recommend their services :)
... Read more
Internet has daily issues.
In the 6 months I have had gigify, we have had more issues with lost connections and lagging speeds than I ever have had in my entire life. Not reliable whatsoever. Their speeds are far less than other providers too for more money per months. Customer service has not helped. No compensation has been provided. Sadly we have no choice but to use gigify. I have contemplated moving apartments to be rid of them and their horrible service! They have no US website so this is the only place to voice my opinion of them.
... Read moreHi Kristen,
This is the page for Gigafy Australia (gigafy.com.au) however the Gigafy US website is gigafy.co hope this helps you reach out and get your service sorted.
... Read more Kind Regards, Andrew
Excellent Service, Prompt Response
Spoke to Gigafy support Sunday evening, technician arrived promptly Monday morning. Technician Manny was great, very knowledgeable and helpful. Issue resolved and was back up and running within the hour!
... Read more
Average speeds, average equipment
Been with Gigafy for 6 months due to rental apartment only having Gigafy. Speeds are average, getting around 85-88/85mbps on a 100/100 plan, which is weird as both of my previous suppliers I got 100/50 95% of the time. I guess if they scrape 10-15mbps off everyone, that gives them a free connected with every 10 people.
Have found a few people on my line from time to time, probably due to the age of the modems and one would assume, lack of security.
Only offers 100/100, seeing as though 1000 plans have been around for years now.
... Read moreExtra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hello Kai,
I'm sorry you feel this way, this is horrible for us to hear. We're a small provider who offers better speeds at lower prices than any provider on the national broadband network, but if th
... Read moreeres an issue with your speeds during peak times we 100% want to address this. We also don't aim to be a monopoly in any location, in most buildings we supply services we're operating alongside any existing network provider and our services are month to month allowing you to switch if you're *ever* unhappy with the service we're providing, which means our goal is to make sure your connection is always perfect.