Our home was significantly damaged after the Berowra Heights 20/12/2018 hail storm.
GIO was friendly, proactive and helpful - During the claim process.
The face to face presentation organised by Suncorp, for hail damage affected customers, was excellent.
I have spoken to a number of Berowra residents affected by the hail storm. The Suncorp customers I have spoken with seem happy. There are a number of non Suncorp customers, quite unhappy.

We have been insured with GIO for over 20 years with numerous motor vehicle and house policies. We recently had a water leak in our balcony. I had to pay the $1000 excess for them to tell me that they would only repair part of the job which was worth under $1000. Partially accepted the claim?? The balcony became dangerous as they took so long to assess it. I had to have it staked and remove tiles to assess that it was not due to poor tile maintenance as they suggested. After 2 months they still have not decided what to do. Will be taking this to fair trading.

I have been on the phone for just on 1 hr. No call back functionality - unbelievable. Sack your manager of customer service and engage someone who understands what those 2 words mean!! With all the weather related disasters you guys need to-step up and bring in much more staff on weekends.... not 2.
My house has 6 destroyed skylights, 2 tarps covering the whole roof which has 200 damaged roof tiles and these tarps have dislodged after last nights storm. Do you think i can find someone in the customer service area who can get someone around to secure before the possible thunderstorm tonight.
The good thing..... waiting and listening to the hold music for 1 hr made me so angry i decided to write this review

Trying to make a claim for my mother with dementia who has to be the person speaking to them and have been waiting for an hour with her almost hysterical besides me. If I hang up I’ll have to wait an hour again or who knows how long!!!!!! Haven’t made a claim because I can’t get through!!!!

Tried to cancel within the cooling off period, the operator was not clear with the cancellation and tried to not refund me the full amount. Rude customer service, being condescending and patronizing. Unbelievable attitude, I won't be insuring with GIO anymore, no matter the price. Have never been treated like that, the operator called me a liar and tried to make it sound like I wasn't being truthful when in fact I didn't misunderstood what he was saying. Just do your job and don't give customers attitude.

We go with GIO primarily because of their flood cover.
We've had two significant claims with GIO over the years.
In both cases GIO paid a fair claim amount and in timely fashion.

I have been with GIO for over 10 years, have had several home and 1 car insurance claim. They have been nothing but helpful and did everything by the book. I am totally happy with their service. From the moment I have lodged a claim, to the follow up they provide when making sure everything is on track is terrific.

Just found out that the GIO don’t refund your registration, CTP or remaining insurance premiums when your car is a write off
Car was only insured for $1600 hit by a truck undriveable went to their repair outlet, they took photos and said it’s a write off, GIO did not believe this I had to wait two weeks to go to another outlet they phoned me and said write off but still no contact from GIO I must have made 15-20 calls and still not satisfied with their response.

Insured over 30 years. Pensioner parents made a claim for water damage in a bathroom and almost 4 months later still do not have a bathroom. Sent out a builder to quote and after 2 months later said they were too expensive. Sent another builder out and repeat process and after another month decided they were too expensive and back to the first one. Now demanded a payout since they continue to run us around and now they are stalling saying " Be Patient". How patient would you be after 4 months with no bathroom?
Absolutely useless and pathetic service. They dont care we don't have a fully functional bathroom. Do not use them and looking at other reviews here seems many others have the same issue. Now going to ombudsmen before legal options.

My mother made 2 claims for a flooded kitchen and had no problems at all they were prompt certious and provided skilled tradesmen and never increased her premiums she is verry happy with them

Yesterday my expensive glasses broke while cleaning. As I have insurance for portables I've decided to claim it. Today, they've deposited money into my account for the claim. They were very nice. They've accepted quotation from my optometrist even though they are using different one. Very happy with the outcome.

To everyone out there who needs to makes a claim with GIO, I have had the worst experience dealing with many staff who make lot's of promises and never deliver!! They use a third party called Home Repairs and are absolutely useless. My rental property received damage from the heavy rains in December 2017 and I am still waiting to have my carpet replaced after Home Repairs decided to remove it without my consent. Now my tenants after many months are without carpet and sleeping on a concrete slab. Absolutely appalling how GIO have managed my claim and when you email them everything they have requested they never reply and all you receive is a generic reply back that someone will come back to you and they never do.

It's not worth insuring your house or contents with GIO insurance cause they never pay, I made a claim for my Shed which my blown over in a storm what did they say when I summited the claim for the garage, they said they refuse the claim cause off the age off shed.

They made unreliable repairs to my garage roof (rain damage) but within a year it was leaking again with extensive damage. I reported poor workmanship but they refuse to fix it and insisting it is a design fault of my house?? What a joke.

I had been a long term customer of GIO but never had to make a claim until recently. Unfortunately my house was broken in to and a lot of things stolen. It was a very distressing time, but GIO made the whole claim process really smooth and simple. We were kept up to date with regular emails, and both the assessor and claim manager were very understanding and flexible in evaluating items and settling the claim. I will be sticking with GIO.