Where you can go
I've been browsing insurance companies today. As always, I check reviews submitted on product review, too. Consumers, if you are having issues with your claim contact the Australian Financial Complaints Authority. It is a free and independent service to assist with the resolution of consumer claims.
Good customer service, but inexplicable rate increase.
Very easy and professional phone assistance.
But I started this policy 1 year ago, and the renewal premium just increased by 25%!
I have never filed a claim, so no comment in this regard.
Fair to poor claim experience
- policy was easy to setup online
- I have lodged 2 claims (both storm damage) with mixed experience
- policyholder for 7 years
My poor experience has been principally with GIO's 3rd party assessor HomeRepair (and subcontractors). I have twice found them to be untrustworthy, bordering on deceitful; with no option for reassessment &/or poor avenues for appeal. I see 3 or 4 other reviews also specifically referring to poor experiences with this company (e.g. reviews by chainsaw, Ron C, Phillip N).
A subsequent claim for rectification of failed ...repairs by GIO subcontractors (contrary to claimed "lifetime guarantee on repairs") was denied without recourse or appeal. See also similar review by Gino de Vera. However, another relatively minor claim was paid without difficulty. P.S. In the "deceitful" case I was later advised that the person no longer works for the company (read that as you may).
Long term customers with GIO Home Insurance over a number of different properties. More than 10 years ago had a claim for water damage to a cork tile floor which was well handled and we were quite satisfied with GIO. More recently however experience with a claim for hail damage to a patio roof was not handled at all well. After contacting GIO an assessor arrived promptly within a few days & our claim was approved. Then weeks went by with no updating on progress for actual repairs. I called and was told there were problems getting the replaceme...nt roof panels which were slightly curved. More weeks and I made calls to be told needed specialist advice on repairs. Finally repair specialist arrived and commented that he could not understand why he had been called in because it was a standard repair job with standard roof panels. Work was scheduled and completed a few days later and initially seemed fine. However after first rain event there were some leaks. Contacted GIO and repairer returned to apply some additional sealant. Next rain same leaks. Contact GIO, repairer returns and more sealant and effectively told a design issue and he can do no more. Still leaking but no GIO action. Many weeks later GIO customer service contacts me to ask whether we are happy with the claim handling. When I outline our dissatisfaction whole tone of call changes and told that claim has been finalised and now no opportunities for follow up. Left with impression that unless it was a favourable response GIO not really interested in my comments on their performance. Now live with leaking patio roof after rain.
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Noticing that our home/contents/landlord premiums had risen by over $60 per month I shopped around for the 1st time. We have had home/contents insurance for 29 years and made 1 claim (for a broken window in '84) in all that time. Have 7 policies with GIO. I have moved our home/contents/landlords insurance and am now paying $160 a month less. I wish I had been paying more attention in years gone past, rather than just automatically renewed our insurances. Also, there should be some incentive/bonus for people who never claim, or haven't claimed in 10 years. I will looking at the car insurances when they come up again!
Premiums were very high
Used them for 30-odd years and never had a problem.
Had about three claims for storm damage, no problem. Assessors really helpful. Never had any reason to go anywhere else. Premiums competitive.
Efficient and helpful.
Like any insurance company, don't pay unless they have to.
Have had insurance for around 6 years and our first claim was made due to washing machine flooding and causing damage to our timber floorboards & some carpeted areas. We had to have all of our floorboards replaced and accomodation was organised to move out for 4 weeks. This was all satisfactory. What really made us upset was that we confirmed with GIO the move in date and time 3 days before, turned up and it was not ready for us to move back in. We have two young children, so we made sure we got the go ahead to go back. Got back in the next...day, house was not cleaned properley, we had to have the walls repainted, and our benchtops had been scratched. GIO did not take any responsibility and kept passing it on to the contractor, with no follow up or support from them. We had to make each contact with them. Now our diswasher has been ruined due to re-installation and no-one will accept responsibility, and GIO says there is nothing they can do. Plus there is still no follow up on our benchtops. So much for all works being guaranteed. work was attended to in good time period from date of claim there is no follow up by staff, no-one calls you back, no interest in keeping their customers happy.
Questions & Answers
I would be very interested to hear from somebody at GIO about their reviews here and what I consider a very poor rating of 2 stars from 122 reviews . Does this even concern anybody at GIO ? It concerns me to think my family has been paying thousands of dollars every year for the last 45 years for what seems to be second rate insurance . Very disturbing for a staunch loyal 45 year customer .
I have just had contents ins claim and had no trouble they were very easy to deal with and have settled claim with no trouble at all
I submitted a very important question this morning and submitted my question. Have not seen any
What was the important question?
Does contents insurance cover damage by someone's horse to anothers persons car.
Check with GIO
Get an answer from our members and GIO representatives
|Category||Home and Contents Insurance|
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