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GIO Home and Contents

GIO Home and Contents

1.9 from 146 reviews · View Statistics
See the Best Home and Contents Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by GIO

Reviews

  • Value for Money
    4.6 (5)
  • Transparency
    5.0 (4)
  • Customer Service
    5.0 (5)
  • Claim Resolution Time
    • <1 week (2)
    • 2-4 weeks (1)
    • 1-2 months (1)
  • Claim ApprovedYes (4) · No (0)
Previous
Next

Super easy claim

published

Just had a super easy claim experience for personal electronics which I appreciated . Lodged Wednesday and received a call on Thursday. No hassles with the claim (noting I had already provided the required evidence) and staff member was very friendly and helpful.

Value for Money
4/5
Transparency
5/5
Ego Est
Ego EstSydney, NSW
  • 3 reviews
  • 2 likes

Fair to poor claim experience

published
Incentivised Review No
Coverage TypeHome & Contents
Kim Thoa B.
Kim Thoa B.
  • 5 reviews
  • 3 likes

A company that help others during a pandemic

published

I called up GIO to tell ask if they have any financial relief for people whom effected by covid-19 and they gave me 3 month off, very unexpected thank you!

Value for Money
5/5
Transparency
5/5
Larraine
LarraineSydney, NSW
  • 3 reviews

Have had no trouble at all

published

I have been with gio with a very bad car accident we had and I thought they were great and have just had a claim with flooring and again they were great have had no problems at all

Value for Money
4/5
Transparency
5/5
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Cair
CairSydney, NSW

Superior service in every way

published
Value for Money
5/5
Transparency
5/5
Mouse
MouseSydney, NSW
  • 17 reviews
  • 8 likes

GIO claim service was friendly, proactive and helpful.

published

Our home was significantly damaged after the Berowra Heights 20/12/2018 hail storm.
GIO was friendly, proactive and helpful - During the claim process.
The face to face presentation organised by Suncorp, for hail damage affected customers, was excellent.
I have spoken to a number of Berowra residents affected by the hail storm. The Suncorp customers I have spoken with seem happy. There are a number of non Suncorp customers, quite unhappy.

Value for Money
5/5
Customer Service
5/5
Brett
BrettCarrum
  • 2 reviews
  • 1 like

Timely pay out on claims

published

We go with GIO primarily because of their flood cover.
We've had two significant claims with GIO over the years.
In both cases GIO paid a fair claim amount and in timely fashion.

Insurance claim madeYes

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Next
Kim
KimBallina
  • 2 reviews
  • 1 like

Great insurance company

published

I have been with GIO for over 10 years, have had several home and 1 car insurance claim. They have been nothing but helpful and did everything by the book. I am totally happy with their service. From the moment I have lodged a claim, to the follow up they provide when making sure everything is on track is terrific.

Insurance claim madeYes
TCM
TCM
  • 4 reviews

Great people, empathetic and helpful staff when I need to claim

published
Insurance claim madeYes
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Ian David
Ian DavidHunter Region, NSW
  • 3 reviews

Our experience convinced us to renew

published
Insurance claim madeYes
Gary
Gary
  • 13 reviews
  • 2 likes

My mothers claims

published

My mother made 2 claims for a flooded kitchen and had no problems at all they were prompt certious and provided skilled tradesmen and never increased her premiums she is verry happy with them

Insurance claim madeYes

Fast claim resolution

published

Yesterday my expensive glasses broke while cleaning. As I have insurance for portables I've decided to claim it. Today, they've deposited money into my account for the claim. They were very nice. They've accepted quotation from my optometrist even though they are using different one. Very happy with the outcome.

Insurance claim madeYes
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rlsten
rlstenSydney, NSW
  • 2 reviews

Great service and very understanding when making a claim

published

I had been a long term customer of GIO but never had to make a claim until recently. Unfortunately my house was broken in to and a lot of things stolen. It was a very distressing time, but GIO made the whole claim process really smooth and simple. We were kept up to date with regular emails, and both the assessor and claim manager were very understanding and flexible in evaluating items and settling the claim. I will be sticking with GIO.

Insurance claim madeYes

Love GIO - would never change!

published

I had to share my feedback as all too often, people are more inclined to write a review when things don't go as expected, rather than when they go great.

I have been a customer of GIO for more than 20 years. In that time I've never made many claims, but have had reason in the past three years to make two claims on home and contents.

I have to say - 24-hour claim lodging availability, polite/courteous/responsive/pleasant telephone discussions and almost instantaneous service by their preferred providers when they have come to both look at and sort my home issues has been just so impressive.

I've never been questioned, given excuses, or provided a reason not to be ecstatic with their service and insurance.

Go GIO!!

Insurance claim madeYes
Caj
Caj
  • 2 reviews

Great

published

Great value, easy to set up all done online, fantastically quick and easy for green slip or home content insurance.
I strongly suggest people use GIO for all insuring needs.

Insurance claim madeNo
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Questions & Answers

mickscott
mickscottasked

I would be very interested to hear from somebody at GIO about their reviews here and what I consider a very poor rating of 2 stars from 122 reviews . Does this even concern anybody at GIO ? It concerns me to think my family has been paying thousands of dollars every year for the last 45 years for what seems to be second rate insurance . Very disturbing for a staunch loyal 45 year customer .

1 answer
Larraine
Larraine

I have just had contents ins claim and had no trouble they were very easy to deal with and have settled claim with no trouble at all

Daphne E.
Daphne E.asked

I submitted a very important question this morning and submitted my question. Have not seen any
reply. Daphne

1 answer
PopHi
PopHi

What was the important question?

Michelle D.
Michelle D.asked

Does contents insurance cover damage by someone's horse to anothers persons car.

1 answer
Fired Up
Fired Up

Check with GIO

See all GIO Home and Contents questions

Get an answer from our members and GIO representatives

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Car, Funeral, Home and Contents, Landlord, Life, Motorcycle and Travel
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