GIO Home and Contents

I have tried to call my case manager left messages and emails for over 2 weeks to arrange repairs and no return calls or emails. Paid my excess and now nothing. A joke for an insurance company

GIO staff are incompetent, they are not trained in their policies so the advice that they give you is inaccurate, this results in your insurance policy being useless. When you raise the issue of advice provided by numerous consultants, they ignore this. So my insurance cost me over $4800 for the year, I was not covered and Budget Direct was half the price with better coverage. SHOP around and avoid GIO at all cost.

*** 2021 WORSE INSURANCE COMPANY - due to incompetent staff member like [Name Removed] ***

MY CLAIM EXPERIENCE with GIO MAHOR CLAIM UNIT [Name Removed] ON 07 APRIL 21:

Hopeless & Incompetent staff member like [Name Removed] are the reason why I am force to leave GIO after 15 years.

WHAT I RECEIVED FROM [Name Removed] SO FAR :
1. Extremely poor customer service
2. Lazy, arrogant & totally useless
3. Time consuming conversation through emails ...

Policy is easy to set up. Have insured with them for approx 10 yrs.
One minor claim for hail damage was organised and repaired reasonably quickly.
One more significant (but not particularly large) claim for water leaks has now been going for nearly 3 years.
GIO took 5 months to start and then moved us out to a tiny apartment for 9 months to do about 6-8 weeks worth of repair work spread out over that time.
Client Manager refuses to visit site, has virtually no knowledge of construction.
Assessor has knowledge of construction but refuses to go u...

I had a claim made on the 2nd of November 2020 and to this day, March 30 2021, they have still not made repairs, settled the claim or taken action.
I have contacted thiner internal disputes team 5 times now and each time they make promises to sort it, they end up not doing anything. don't waste time with internal disputes, go straight to AFCA and make a complaint.
my house is mouldy, my family are stressed and exposed to mould.
they have tried to cancel my claim, but had to honour it. they have investigated me for fraud and found nothing. they...

*** 2021 worse insurance company - due to incompetent staff member like [Name Removed] ***

My claim experience with [Name Removed] on 07 april 21:
Hopeless & incompetent staff member like [Name Removed] are the reason why I am force to leave gio after 15 years.

What I received from [Name Removed] so far :
1. Extremely poor customer service
2. Lazy, arrogant & totally useless
3. Time consuming conversation through emails
4. No business & cost saving sense for gio...

We recently experience storm damage to our roof where our carport came away. To date a simple replacement and repair job has been made extremely difficult by incompetent's builders and GIO. To date I have had to;

* Complete the make safe myself after continual request due to water ingress
* Advise the builder of builder regulations and the next steps.
* review their estimate and scope of works and ask for it to be rectified as it was well short of the requirements.
* Continually chase and follow up where the claim is at.
* Put forth continual...

After we received our most recent renewal earlier this month and saw that it had gone up 33.6% to an exorbitant amount of $9,259.92 annually for a strata complex, we contacted another insurance company for a price comparison. We were shocked to discover that, for the same cover for building and contents and the same excess and flood insurance, the premium from another well known insurer was only $2,020.08 annually. This is a saving of $7,239.84  for the year.

We had been using GIO for our home and content insurance for 12 years and thought they were a reputable decent insurance company. Disgraceful GIO. You should be ashamed of yourself. Do your homework and stay away from the outrageously, exorbitant insurance company.

6 weeks delay to replace skylight dome , water damaged attic flooring and electrician , small claim around $4,500 two days work at the outside . home repair team hopeless they will not answer emails

My parents made a claim for hail damage in December as of 9/4/19 gio contractors have completed no progress the 500 dollars access has been paid the start and completion date has long past many phone calls to the builder and gio show a lack of sincerity and integrity if this is not address in 7 days legal action will be pending

Made a claim in early January. Excess taken immediately. Claim Accepted. Nothing done almost April. No aircon for most of summer. Thanks very much! Not even excuses just no action.