GIO Home and Contents

My Claim was lodged in February for significant damage to the house, Claim Number [Number Removed] The builder appointed had quoted, inspected, completed a roof report that confirms no maintenance required. For over 2 months GIO has not made a decision on this claim, they have everything they need to approve the repairs. Their decision time is well outside of the General Insurance code of practice standards and they need to be reported for breach. I called to discuss the claim today and Sat on hold for 40 minutes with no answer despite entering...

I have tried to call my case manager left messages and emails for over 2 weeks to arrange repairs and no return calls or emails. Paid my excess and now nothing. A joke for an insurance company

GIO staff are incompetent, they are not trained in their policies so the advice that they give you is inaccurate, this results in your insurance policy being useless. When you raise the issue of advice provided by numerous consultants, they ignore this. So my insurance cost me over $4800 for the year, I was not covered and Budget Direct was half the price with better coverage. SHOP around and avoid GIO at all cost.

Have been a very long & loyal customer and have always been very satisfied until when I recently call them to include the new Solar System which was easily arrange over the phone. The extra premium which only $106.61 on top of $1269.56 which I paid in full.
My fault for missing the warning letter to paid $106.61,but they decided to cancel the whole policy and credit me back.
When I call them and explain how I miss the letter and was ready to paid $106.61 and no need to cancel the policy which I already paid in full. They me I have start the who...

In December 2020 we insured our home building with GIO, we paid the premium. We had a claim free policy year. In early November 2021 we received the policy renewal notice via email - the renewal cost had gone up by almost $300 - no explanation just an email notice turned up in our inbox. We looked at the amount we paid 12 months ago and realized there was a 20% cost increase. On the GIO website they have a quote facility, so we filled in the details exactly as we had done 12 months before. "The system" gave us a quoted figure for 2021/22 year ...

I've been browsing insurance companies today. As always, I check reviews submitted on product review, too. Consumers, if you are having issues with your claim contact the Australian Financial Complaints Authority. It is a free and independent service to assist with the resolution of consumer claims.

*** 2021 WORSE INSURANCE COMPANY - due to incompetent staff member like [Name Removed] ***

MY CLAIM EXPERIENCE with GIO MAHOR CLAIM UNIT [Name Removed] ON 07 APRIL 21:

Hopeless & Incompetent staff member like [Name Removed] are the reason why I am force to leave GIO after 15 years.

WHAT I RECEIVED FROM [Name Removed] SO FAR :
1. Extremely poor customer service
2. Lazy, arrogant & totally useless
3. Time consuming conversation through emails ...

First time making a insurance claim due to the storms we had in March this year.

First tradesman GIO sent out was the wrong trade and said it's a waste of his time being here they need to send a builder out.

Second person who came out said he was a builder and done a report for the GIO accessors to see the extent of damage and why the damage was caused.

The builders report was not accurate and looks like that GIO sent him out there so they can get away with out paying for the whole repair in his report it said there are no expansion joint w...

Our heating and air conditioning unit has an issue with it called up GIO because we have a lifetime repair Guarantee on the unit itself and after a full day of back and forth with GIO employees with different options on if we are covered or not the denied the request. Had to continually call them because they were not informing me when they said they would. Now we are stuck with no heating in winter time due to the lack of professionalism by the employees who I dealt with. One employee and there supervisor told me it was all covered and then transferred me to another department where after 5 hours of no contact when I rang just said no we will not be covering your claim. I believe they did not manage this claim in a professional manner.

Policy is easy to set up. Have insured with them for approx 10 yrs.
One minor claim for hail damage was organised and repaired reasonably quickly.
One more significant (but not particularly large) claim for water leaks has now been going for nearly 3 years.
GIO took 5 months to start and then moved us out to a tiny apartment for 9 months to do about 6-8 weeks worth of repair work spread out over that time.
Client Manager refuses to visit site, has virtually no knowledge of construction.
Assessor has knowledge of construction but refuses to go u...

From my once only experience with a house insurance claim, I found the process employed by GIO outdated, lacked communication, feedback non existent, the case manager lacked interest and the onus was on the customer to pursue/follow up the GIO contracted tradesman.

Utterly frustrated with the whole process, I gave up and paid for the repairs out of my own pocket. GIO, never again.

I had a claim made on the 2nd of November 2020 and to this day, March 30 2021, they have still not made repairs, settled the claim or taken action.
I have contacted thiner internal disputes team 5 times now and each time they make promises to sort it, they end up not doing anything. don't waste time with internal disputes, go straight to AFCA and make a complaint.
my house is mouldy, my family are stressed and exposed to mould.
they have tried to cancel my claim, but had to honour it. they have investigated me for fraud and found nothing. they...

We have been insured with GIO for house and contents over 10 years with just one claim which was a terrible experience. But they paid in the end so we stuck with them. Our premium just went up 26% to nearly $4,000pa with a $600 excess so I got a quote for identical cover from RACWA for $1600 and a $200 excess. Either they are pricing WA out of the market or we are paying for all of the recent QLD claims (since they are owned by Suncorp)

*** 2021 worse insurance company - due to incompetent staff member like [Name Removed] ***

My claim experience with [Name Removed] on 07 april 21:
Hopeless & incompetent staff member like [Name Removed] are the reason why I am force to leave gio after 15 years.

What I received from [Name Removed] so far :
1. Extremely poor customer service
2. Lazy, arrogant & totally useless
3. Time consuming conversation through emails
4. No business & cost saving sense for gio...

We recently experience storm damage to our roof where our carport came away. To date a simple replacement and repair job has been made extremely difficult by incompetent's builders and GIO. To date I have had to;

* Complete the make safe myself after continual request due to water ingress
* Advise the builder of builder regulations and the next steps.
* review their estimate and scope of works and ask for it to be rectified as it was well short of the requirements.
* Continually chase and follow up where the claim is at.
* Put forth continual...