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GIO Home and Contents

GIO Home and Contents

1.9 from 152 reviews · View Statistics
See the Best Home and Contents Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by GIO

Reviews

  • Value for Money
    3.0 (2)
  • Transparency
    3.0 (2)
  • Customer Service
    3.5 (2)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 2-4 weeks (1)
  • Claim ApprovedYes (2) · No (0)
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BuyGeorge
BuyGeorgeGreater Melbourne (Outer), VIC
  • 41 reviews
  • 62 likes

Where you can go

published

I've been browsing insurance companies today. As always, I check reviews submitted on product review, too. Consumers, if you are having issues with your claim contact the Australian Financial Complaints Authority. It is a free and independent service to assist with the resolution of consumer claims.

Incentivised Review No
Coverage TypeContents Only
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Good customer service, but inexplicable rate increase.

published

Very easy and professional phone assistance.
But I started this policy 1 year ago, and the renewal premium just increased by 25%!
I have never filed a claim, so no comment in this regard.

Value for Money
2/5
Transparency
2/5
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Ego Est
Ego EstSydney, NSW
  • 3 reviews
  • 2 likes

Fair to poor claim experience

published
Incentivised Review No
Coverage TypeHome & Contents
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Trinity
TrinityGreater Melbourne (Outer), VIC
  • 26 reviews
  • 31 likes

FIGHT FOR FAIRNESS!!!

published
Value for Money
4/5
Transparency
4/5
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Home and Contents Insurance

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GailP
GailP
  • 4 reviews
  • 2 likes

28 years of cover

published

We have had our house and contents insured with GIO for about 25 years and have had several claims all have been resolved in a reasonable time frame and to our satisfaction with minimum fuss. Workmanship has been very good on most occasions. Policy price has certainly increased over the years but isn't excessive.

Incentivised Review No
Claim Made Yes
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ARTY
ARTYSydney, NSW
  • 5 reviews
  • 8 likes

Patient and professional

published

My renewal notice from GIO for home and contents showed a higher premium.
The lady at the help desk was extremely patient and went over all the details meticulously and discussed the pros and cons of every option offered by GIO and not only matched a quote by another insurer but with better coverage including every discount applicable and different ways of cost effective payments.

Insurance claim madeNo
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Dallas66
Dallas66AU
  • 9 reviews
  • 8 likes

Not impressed

published
Insurance claim madeYes
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Leaking pipes in bathroom

published
Insurance claim madeYes
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Samhilly
SamhillyPerth
  • 6 reviews
  • 4 likes

Over 20 years Now priced to other companies

published

Been with G I O for over 20 years .never had a problem with claims, which I ha several. Always able to negotiate new policies each year very friendly. Last year I was told we are in the business of making money , not friends.
Have been great to deal with but on 2 vehicles+ house and contents with another company save over $800.00

Insurance claim madeYes
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Home and Contents Insurance

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eardley
eardleyAU
  • 7 reviews
  • 12 likes

So far my policies past with GIO have been OK.

published
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Premium Rise

published

Noticing that our home/contents/landlord premiums had risen by over $60 per month I shopped around for the 1st time. We have had home/contents insurance for 29 years and made 1 claim (for a broken window in '84) in all that time. Have 7 policies with GIO. I have moved our home/contents/landlords insurance and am now paying $160 a month less. I wish I had been paying more attention in years gone past, rather than just automatically renewed our insurances. Also, there should be some incentive/bonus for people who never claim, or haven't claimed in 10 years. I will looking at the car insurances when they come up again!

Premiums were very high

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Suzy32
Suzy32CHADSTONE

House Fire

published

Notified GIO that our rental property burnt down on Monday, Tuesday morning the property was assessed, Tuesday afternoon we were advised that there would be an investigation as their were suspicious circumstances, Thursday afternoon we were advised that the investigation has been completed and the claim would be paid. Four days.
Rental income was paid ongoing until the claim was completed within three months.
We could not have been happier with GIO. GIO were very caring and kept us informed

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Home and Contents Insurance

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suzley
suzley
  • 9 reviews
  • 4 likes

OK

published

Used them for 30-odd years and never had a problem.
Had about three claims for storm damage, no problem. Assessors really helpful. Never had any reason to go anywhere else. Premiums competitive.
Efficient and helpful.
Like any insurance company, don't pay unless they have to.

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oksanahuntley
oksanahuntleySydney, NSW
  • 2 reviews

Good

published

The service over the phone was courteous and efficient. I was very happy with their helpful and friendly management of my claim
Following a burglary in which a window was broken I contacted GIO on a Sunday afternoon. They organised a glass company to immediately replace the broken window and processed my claim over the phone. I did not have to do a thing. The service was outstanding with absolutely no inconvenience to me.
No complaints

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lee88
lee88Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Bad

published
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Questions & Answers

mickscott
mickscottasked

I would be very interested to hear from somebody at GIO about their reviews here and what I consider a very poor rating of 2 stars from 122 reviews . Does this even concern anybody at GIO ? It concerns me to think my family has been paying thousands of dollars every year for the last 45 years for what seems to be second rate insurance . Very disturbing for a staunch loyal 45 year customer .

1 answer
Larraine
Larraine

I have just had contents ins claim and had no trouble they were very easy to deal with and have settled claim with no trouble at all

Daphne E.
Daphne E.asked

I submitted a very important question this morning and submitted my question. Have not seen any
reply. Daphne

1 answer
PopHi
PopHi

What was the important question?

Michelle D.
Michelle D.asked

Does contents insurance cover damage by someone's horse to anothers persons car.

2 answers
Fired Up
Fired Up

Check with GIO

David B.
David B.

only if the horse is comprehensively insured

See all GIO Home and Contents questions

Get an answer from our members and GIO representatives

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Car, Funeral, Home and Contents, Landlord, Life, Motorcycle and Travel
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