FIGHT FOR FAIRNESS!!!
On the morning of Friday 25 September 2020, I went out into my back yard for an unrelated matter and noticed that my 6 year old pool filtration pump which is on a timer was not operating as it should have been. A pool technician advised the motor had burnt out so I lodged a claim with GIO and paid the $100 excess. A GIO operator asked me when the motor burnt out. I replied I did not know as I only discovered it by chance. I stated that the pump may have burnt out several days or even up to a week ago. Later that day, the same GIO operator calle...d me and advised that on 25 September 2020 there was a lightning event in our area which was most likely the cause of the motor burnout and my excess was now $600 as per my policy. I protested that this was grossly unfair because it is impossible to identify exactly what day the pump stopped working which could have been as much as a week ago. The GIO operator persisted that the lightening event was the cause of the motor burnout and removed the additional $500 excess from my payout. I was outraged by this. I could have first called the Australian Bureau of Meteorology to discover on what dates (if any) there was a lightning event in my area and lodged my claim identifying a different date but I didn't because I am **NOT** dishonest. I later lodged a complaint with GIO regarding the unfair determination of my claim. The complaints operator agreed that as the actual date of the motor burnout could not be positively established, then only the $100 excess should have been deducted. She apologised for the initial determination of my claim and the inconvenience caused, and reimbursed the $500 excess. Until this incident GIO had always been fantastic in my dealings with them and thanks to the wonderfully understanding complaints operator, I am still with the company after 43 years.
28 years of cover
We have had our house and contents insured with GIO for about 25 years and have had several claims all have been resolved in a reasonable time frame and to our satisfaction with minimum fuss. Workmanship has been very good on most occasions. Policy price has certainly increased over the years but isn't excessive.
Questions & Answers
I would be very interested to hear from somebody at GIO about their reviews here and what I consider a very poor rating of 2 stars from 122 reviews . Does this even concern anybody at GIO ? It concerns me to think my family has been paying thousands of dollars every year for the last 45 years for what seems to be second rate insurance . Very disturbing for a staunch loyal 45 year customer .
I have just had contents ins claim and had no trouble they were very easy to deal with and have settled claim with no trouble at all
I submitted a very important question this morning and submitted my question. Have not seen any
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