Praise for GIO
In the recent storm two sky lights were cracked by hail as big as golf balls. This caused water to come into our house through the roof. This happened in the late afternoon early evening. GIO sent their maintenance team in a timely manner, helped us to contain the water coming into the house, checked what was required to temporarily seal the two holes and returned the next day to cover them.
The same morning I paid the excess for my claim. Once the company's maintenance person checked for any further damage and sent his report to GIO I got a ...phone call from a GIO representative telling me that excess I paid was not needed and was going to be returned to my account as I did not have to pay excess for glass breakage. All this happened with a few days and considering that there were a lot of houses that were damaged, GIO acted very quickly. I am writing this review because often we tend to write reviews when companies appear to be unfair to us or they do not do their job well enough as far as we are concerned. I must admit I tend to do that. But to be fair to service providers we should also take the time to compliment them when they go out of their way to provide excellent service. Thank you GIO.
Super easy claim
Just had a super easy claim experience for personal electronics which I appreciated . Lodged Wednesday and received a call on Thursday. No hassles with the claim (noting I had already provided the required evidence) and staff member was very friendly and helpful.
Have had no trouble at all
I have been with gio with a very bad car accident we had and I thought they were great and have just had a claim with flooring and again they were great have had no problems at all
Superior service in every way
We have two tenanted properties insured by GIO in Castle Hill. Major storm damage in December 2018. One house almost fully destroyed with a tree smashing through 2 floors., The other one roof collapsed under a tree taking out a bedroom and bathroom.
GIO stepped in Immediately, made the place safe and organised quotes and builders. I did not have to worry about anything at all since then. The first house is now up and released. the second one they are still working on due to the size of the damage. Superior builders and excellent communications...
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GIO claim service was friendly, proactive and helpful.
Our home was significantly damaged after the Berowra Heights 20/12/2018 hail storm.
GIO was friendly, proactive and helpful - During the claim process.
The face to face presentation organised by Suncorp, for hail damage affected customers, was excellent.
I have spoken to a number of Berowra residents affected by the hail storm. The Suncorp customers I have spoken with seem happy. There are a number of non Suncorp customers, quite unhappy.
Questions & Answers
I would be very interested to hear from somebody at GIO about their reviews here and what I consider a very poor rating of 2 stars from 122 reviews . Does this even concern anybody at GIO ? It concerns me to think my family has been paying thousands of dollars every year for the last 45 years for what seems to be second rate insurance . Very disturbing for a staunch loyal 45 year customer .
I have just had contents ins claim and had no trouble they were very easy to deal with and have settled claim with no trouble at all
I submitted a very important question this morning and submitted my question. Have not seen any
What was the important question?
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