FIGHT FOR FAIRNESS!!!
On the morning of Friday 25 September 2020, I went out into my back yard for an unrelated matter and noticed that my 6 year old pool filtration pump which is on a timer was not operating as it should have been. A pool technician advised the motor had burnt out so I lodged a claim with GIO and paid the $100 excess. A GIO operator asked me when the motor burnt out. I replied I did not know as I only discovered it by chance. I stated that the pump may have burnt out several days or even up to a week ago. Later that day, the same GIO operator calle...d me and advised that on 25 September 2020 there was a lightning event in our area which was most likely the cause of the motor burnout and my excess was now $600 as per my policy. I protested that this was grossly unfair because it is impossible to identify exactly what day the pump stopped working which could have been as much as a week ago. The GIO operator persisted that the lightening event was the cause of the motor burnout and removed the additional $500 excess from my payout. I was outraged by this. I could have first called the Australian Bureau of Meteorology to discover on what dates (if any) there was a lightning event in my area and lodged my claim identifying a different date but I didn't because I am **NOT** dishonest. I later lodged a complaint with GIO regarding the unfair determination of my claim. The complaints operator agreed that as the actual date of the motor burnout could not be positively established, then only the $100 excess should have been deducted. She apologised for the initial determination of my claim and the inconvenience caused, and reimbursed the $500 excess. Until this incident GIO had always been fantastic in my dealings with them and thanks to the wonderfully understanding complaints operator, I am still with the company after 43 years.
28 years of cover
We have had our house and contents insured with GIO for about 25 years and have had several claims all have been resolved in a reasonable time frame and to our satisfaction with minimum fuss. Workmanship has been very good on most occasions. Policy price has certainly increased over the years but isn't excessive.
Patient and professional
My renewal notice from GIO for home and contents showed a higher premium.
The lady at the help desk was extremely patient and went over all the details meticulously and discussed the pros and cons of every option offered by GIO and not only matched a quote by another insurer but with better coverage including every discount applicable and different ways of cost effective payments.
Leaking pipes in bathroom
I need to eat humble pie over my dealings with GIO. They had employed a third party assessor who was the fly in the ointment and who refused to listen or even acknowledge my arguments.
I had the good fortune of the GIO customer service people ring me to see why the claim hadn't been resolved and did I have any concerns.
The GIO lady was brilliant, she listened to my concerns and worked through the matter logically and systematically.
She resolved all my concerns one at a time, and did what the assessor were paid to do.
I can't thank her eno...
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Over 20 years Now priced to other companies
Been with G I O for over 20 years .never had a problem with claims, which I ha several. Always able to negotiate new policies each year very friendly. Last year I was told we are in the business of making money , not friends.
Have been great to deal with but on 2 vehicles+ house and contents with another company save over $800.00
So far my policies past with GIO have been OK.
I have dealt with GIO in past & generally things have been OK (though never had to lodge a claim). Have left them with various policies over the years mainly because of pricing differences eg can get a better deal combining comprehensive / green slip policy, so we've come & gone over the years. Anyway had a new house built & thought I'd get a few quotes online. Online quotes stalled with most providers as the new property isn't listed on their databases. So the next option was to call the 13 numbers where I spoke to a series of unhelpful, some...times rude, obstinate people at most insurance companies. Basically it didn't matter that you had a letter from the local council (dated 2 months ago) allocating a street number, you just have to wait until the data base is updated if you want a policy However when I called GIO I found the opposite in a lady called Sarah who was everything good old fashioned customer service used to be. She took the time (unlike the other lazy individuals from other companies) to find a way to provide me with quotes for several of our policies, was polite, helpful & very professional, something the other insurance providers distinctly lack. If GIO continues to shape up we'll be transferring the rest of our policies over too providing the give us a competitive quote. Helpful Staff, reasonable rates
Notified GIO that our rental property burnt down on Monday, Tuesday morning the property was assessed, Tuesday afternoon we were advised that there would be an investigation as their were suspicious circumstances, Thursday afternoon we were advised that the investigation has been completed and the claim would be paid. Four days.
Rental income was paid ongoing until the claim was completed within three months.
We could not have been happier with GIO. GIO were very caring and kept us informed
The service over the phone was courteous and efficient. I was very happy with their helpful and friendly management of my claim
Following a burglary in which a window was broken I contacted GIO on a Sunday afternoon. They organised a glass company to immediately replace the broken window and processed my claim over the phone. I did not have to do a thing. The service was outstanding with absolutely no inconvenience to me.
Questions & Answers
I would be very interested to hear from somebody at GIO about their reviews here and what I consider a very poor rating of 2 stars from 122 reviews . Does this even concern anybody at GIO ? It concerns me to think my family has been paying thousands of dollars every year for the last 45 years for what seems to be second rate insurance . Very disturbing for a staunch loyal 45 year customer .
I have just had contents ins claim and had no trouble they were very easy to deal with and have settled claim with no trouble at all
I submitted a very important question this morning and submitted my question. Have not seen any
What was the important question?
Does contents insurance cover damage by someone's horse to anothers persons car.
Check with GIO
Get an answer from our members and GIO representatives
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