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GIO Home and Contents

GIO Home and Contents

1.9 from 147 reviews · View Statistics
See the Best Home and Contents Insurance in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

1.0
4 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(4)
  • Value for Money
    1.5 (4)
  • Transparency
    1.0 (3)
  • Customer Service
    1.0 (4)
  • Claim Resolution Time
    • 3+ months (2)
  • Claim ApprovedYes · No (4)
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mickscott
mickscottHunter Region, NSW
  • 4 reviews
  • 13 likes

Worst insurance ever

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Coverage TypeHome & Contents
Property TypeHouse
Claim Made Yes
Claim Resolution Time3+ months
Type of ClaimStorm and Rainwater
Claim DateFebruary 2020
Claim ApprovedNo
PopHi
PopHi
  • 2 reviews
  • 4 likes

They do not pay claims

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Coverage TypeHome & Contents
Property TypeHouse
Claim Made Yes
Claim Resolution Time3+ months
Claim DateNovember 2019
Claim ApprovedNo
Sharon E.
Sharon E.
  • 2 reviews
  • 6 likes

Paying a fortune for insurance without really having any insurance

published

We thought we were covered for everything with GIO, we pay a ridiculous amount more in premiums a year than other companies charge thinking we were covered for everything and would be looked after if the need arises, HOW WRONG WE WERE!!!!!!. Put in a claim in which there was mimable damage at the time but after nearly 4mths the damage has gotten worse and repair cost increased significantly with no resolution in site from GIO home repair team, unfortunately the only way l found to get any progression what so ever was go use the GIO complaints line. Still waiting for a call back from week ago. Dont waist your time money or energy with GIO

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Coverage TypeHome & Contents
Property TypeHouse
Claim Made Yes
Type of ClaimStorm and Rainwater
Claim DateMay 2019
Claim ApprovedNo
spike0108
spike0108Sydney
  • 21 reviews
  • 14 likes

No dial back functionality - shocking customer appreciation

published

I have been on the phone for just on 1 hr. No call back functionality - unbelievable. Sack your manager of customer service and engage someone who understands what those 2 words mean!! With all the weather related disasters you guys need to-step up and bring in much more staff on weekends.... not 2.
My house has 6 destroyed skylights, 2 tarps covering the whole roof which has 200 damaged roof tiles and these tarps have dislodged after last nights storm. Do you think i can find someone in the customer service area who can get someone around to secure before the possible thunderstorm tonight.
The good thing..... waiting and listening to the hold music for 1 hr made me so angry i decided to write this review

Value for Money
3/5
Customer Service
1/5
Incentivised Review No
Coverage TypeHome & Contents
Property TypeHouse
Claim Made Yes
Type of ClaimStorm and Rainwater
Claim DateDecember 2018
Claim ApprovedNo
spike0108
spike0108
spike0108
spike0108
spike0108
spike0108
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Questions & Answers

mickscott
mickscottasked

I would be very interested to hear from somebody at GIO about their reviews here and what I consider a very poor rating of 2 stars from 122 reviews . Does this even concern anybody at GIO ? It concerns me to think my family has been paying thousands of dollars every year for the last 45 years for what seems to be second rate insurance . Very disturbing for a staunch loyal 45 year customer .

1 answer
Larraine
Larraine

I have just had contents ins claim and had no trouble they were very easy to deal with and have settled claim with no trouble at all

Daphne E.
Daphne E.asked

I submitted a very important question this morning and submitted my question. Have not seen any
reply. Daphne

1 answer
PopHi
PopHi

What was the important question?

Michelle D.
Michelle D.asked

Does contents insurance cover damage by someone's horse to anothers persons car.

2 answers
Fired Up
Fired Up

Check with GIO

David B.
David B.

only if the horse is comprehensively insured

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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Car, Funeral, Home and Contents, Landlord, Life, Motorcycle and Travel
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