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GIO Home and Contents

GIO Home and Contents (page 3 of 5)

1.9 from 147 reviews · View Statistics
See the Best Home and Contents Insurance in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    1.4 (25)
  • Transparency
    1.3 (23)
  • Customer Service
    1.2 (27)
  • Claim Resolution Time
    • 1-2 weeks (1)
    • 2-4 weeks (1)
    • 1-2 months (1)
    • 3+ months (12)
  • Claim ApprovedYes (11) · No (4)
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James C
James CThornbury
  • 2 reviews
  • 5 likes
  • Verified

Poor internal communication. Excessive delays. Denied a reimbursement for costs incurred

published
Insurance claim madeYes

Leaking pipes in bathroom

published
Insurance claim madeYes

Leaking pipes in bathroom

published
Insurance claim madeYes
furious consumer
furious consumer
  • 2 reviews
  • 2 likes

seven phone calls in 7 days trying to get a refund for a 3 duplicate policies!!

published
Insurance claim madeNo
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mi.andyme
mi.andymeAU
  • 10 reviews
  • 23 likes

GIO is HOPELESS...NO STARS IF I COULD

published
Insurance claim madeNo
Jim
Jim
  • 2 reviews
  • 8 likes
  • Verified

Minus 100 per cent. Not only disgraceful but they abuse our time for no result.

published

Be warned by all the negative comments on this forum. They are - if anything - not severe enough.
GIO hides behind call centre neophytes who know nothing about the claim and will not provide any manager identity, direct email or direct phone contact. Best way to describe their policy of "delay, deny, frustrate" claims is to watch movie Erin Brokovitch. It is GIO's template. They have further cost us time by phone and email for no result, but much anguish on top of the original damage. Be warned.

Insurance claim madeYes
JMorris
JMorrisSydney, NSW
  • 7 reviews
  • 6 likes

As long as you just paid the Top premium and never lodge a claim!

published

Been with GIO for 20 years. Lost my mobile phone - they settled the claim then they investigated me afterwards. What process is that? Even after all the purchase paperworks I submitted in good faith - the power trip of the investigator is disgusting! Go somewhere else!!

Insurance claim madeYes

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Jeremy Furness
Jeremy FurnessGreater Melbourne (Outer), VIC
  • 3 reviews
  • 7 likes
  • Verified

Water Damage - no cover!

published

The main water pipe in the street was damaged by earth works. The mains water flooded our property. It took over 3 days to stop the flow and the damage was huge. The pool paving was warped and cracked, the retaining walls were damaged, the driveway was buckled, the pathways were destroyed and the garden was turned into a sea of mud.
I was sure that GIO would cover this massive damage as they claim they cover 'flood and water spillage.' Two months later they came back and rejected the claim. No solid reason given - just rejected. Do not rely on GIO for water damage or retaining walls. Retaining walls are not covered! End result - Thousands of dollars out of pocket and a claims officer that couldn't have cared less.

Insurance claim madeYes

TERRIBLE CLAIM PROCESS!!

published
Insurance claim madeYes
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Vivek V
Vivek VSydney, NSW
  • 4 reviews
  • 6 likes

No advantages of being a loyal customer

published

I would go for a 0 star rating. Been with them for 6 years. I had a portable cover which listed my old laptop. I bought a new one which I forgot to list. Lost it and they would not cover for it. So unfair (#@##@@)!!

I'm moving all my policies from them. No advantage of being a loyal customer.

Insurance claim madeYes
Zoe7
Zoe7Sydney

Broken water pipe in b/room. Two huge holes in concrete floor to fix pipe

published

Gio said they wouldn't pay for pipe but restoring b/room back. My b/room was a older style of beige with gold taps. We'll no matching here. The bath came out. Which they can't colour match as it isn't made any more. So b/room is basically beige. But will have a big white spa bath sitting there with chrome taps. Which will look enhance the look not. Thanks for nothing gio. I'm already out of pocket expenses thousands with paying for the pipe work. I'm a 60year old widow. They are discusting

Insurance claim madeYes
Ross Clark
Ross ClarkPerth, WA
  • 50 reviews
  • 44 likes

Sneaky sneaky GIO

published

Having switched to GIO 2 years ago when they bought my house and contents insurance business, they have since managed to increase their premiums each year by 15 % and then eliminate the items I require (such as accidental coverage). GIO Have a bad name because they claim to change the policy details by way of letter beforehand, and it doesnt arrive (of course it wasn't sent we know that). I didn't make a claim in the 2 years and it seems they go after the numbers game. So fellow insurance buyers, read the fine print, because they are shifty insurers who change their policy without notifying you. If thats the case change companies. Naughty GIO!!

Insurance claim madeNo
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Disgraceful

published

Been nearly a month after we claimed for a breaking called 8 times to get some trades person to do repairs, we get the same story every time we ring ("we are ringing them now") but no 1 ever comes out. Once we get the repairs done I'm cancelling all polices. Never again.

Insurance claim madeYes
kev
kevcraigieburn
  • 13 reviews
  • 35 likes

Have a cliam wiyh GIO

published
Insurance claim madeYes
kev
kev

Well just update on the above i was told someone would ring me today well it is after 5pm and no phone call GIO INSURANcE have care factor of minus 10 in other words they don't give a stuff about there customers
SO BUYER BEWARE WITH GIO INSURANCE

Neil
Neil
  • 2 reviews
  • 3 likes

Horrible Service - Don't use them - not worth the premium

published

We have been dealing with a claim for 6 months. Every time we call, it is a long wait. The people are nice, but their processes are terrible. 100% disgraceful management... they should be ashamed of themselves. Take peoples money and then don't both to service when claim time comes.

Insurance claim madeYes
Jann Zaia
Jann ZaiaArncliffe
  • 4 reviews
  • 13 likes

Thanks for 40 years of loyalty.

published

I had a leak in my lounge dining room after an extreme storm . I rang GIO to arrange for an assessor . They sent a guy out who informed me that the claim was rejected as there was not enough fall on the roof. This roof on an extension to my house was approved by the building inspector of Rockdale council . Being a single mother at the time with three children , one disabled and a full time job, I didn't have the fight in me so I had the ceilings and a wall replaced and at the time money was very tight. So now this pushover will be taking my business else where and including my car and green slip insurance.

Insurance claim madeYes

Do not use - shocking service. Go with someone else!!!

published

Small claim for kitchen damage. 8 weeks not even assessed.
1 hour on hold, transferred to different departments, can't get any answers.
Not even worth rating. That bad!
Ombudsman now only hope. Hate to have major damage, like fire, etc.

Insurance claim madeYes
Sue H
Sue HSunbury
  • 2 reviews
  • 4 likes

Don't bother- because GIO obviously don't

published
Insurance claim madeYes

Always choose your own repairer, never use theirs as they use and are very cheap, ombudsmen your rig

published

Always been with Gio, changing soon as I turn 31 as I qualify better competitors. They lie to you, they laugh at you, the assessment repair link the assessor's they have no idea what's going on until the ombudsmen gives them a kick on their bottoms. Gio your company is going downhill and watch out every time they renew your policy make sure you read it thoroughly and address any changes because guaranteed they would have made a lot of changes you won't be told about.

Insurance claim madeYes
Samhilly
SamhillyPerth
  • 5 reviews
  • 3 likes

Over 20 years Now priced to other companies

published

Been with G I O for over 20 years .never had a problem with claims, which I ha several. Always able to negotiate new policies each year very friendly. Last year I was told we are in the business of making money , not friends.
Have been great to deal with but on 2 vehicles+ house and contents with another company save over $800.00

Insurance claim madeYes

Avoid at all costs

published

Shocking customer service! I'm writing this as a warning to others considering going with GIO. They have caused lots of stress and displayed extreme unprofessionalism. Many times I waited around all day for them to inspect my claim only to be told countless excuses. Finally I've had enough and I will be changing companies!!!

Insurance claim madeYes
Billy Monash
Billy MonashSydney
  • 6 reviews
  • 12 likes

Do Not Insure with GIO (Unless you want a nervous breakdown)

published
Insurance claim madeYes

Beware the fine details. Terrible Service. Do NOT trust.

published

Insured with GIO for 10 years without a claim. Our hose was robbed and despite being assured that we were covered they managed to fine a clause in the contract that they would only pay $4000 of our $30,000 in watches stolen. They will be fine till you make a claim then they will screw you over. Customer service was terrible unless you call them every week and explain your problems they would just forget about you. Do NOT insure with GIO or any other Suncorp Brand.

Insurance claim madeYes
Cheryl Gavan
Cheryl GavanForresters beach

Burst water pipe - 8 weeks ago, 2 visits from assesors and no action or advice on when repairs will

published

A water pipe burst in our shower recess in early June - the first Assesor came bout within days , then a second Assesor finally came out to look at the damage on July 28th and told us he would get back to us within 48 hours it's now been 240 hours and not so much as a phone call - let alone any repairs!

Insurance claim madeYes
Cheryl Gavan
Cheryl Gavan

Three months later and I am still waiting on repairs - GIO say their tradesman can't do it before Christmas - how disgusting ! I pay my premiums and fulfil my contracted obligations why is it that GiO don't ?????

Cheryl Gavan
Cheryl Gavan
Kathy
Kathy
  • 4 reviews
  • 8 likes

Abyssmal Service

published
Insurance claim madeYes

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