DO NOT USE GIO - read my experience BUDGET DIRECT 1/2 the price with better coverage
GIO staff are incompetent, they are not trained in their policies so the advice that they give you is inaccurate, this results in your insurance policy being useless. When you raise the issue of advice provided by numerous consultants, they ignore this. So my insurance cost me over $4800 for the year, I was not covered and Budget Direct was half the price with better coverage. SHOP around and avoid GIO at all cost.
The reviewer stated that an incentive was offered for this review
2021 WORSE INSURANCE COMPANY - due to incompetent staff member
*** 2021 WORSE INSURANCE COMPANY - due to incompetent staff member like [Name Removed] ***
MY CLAIM EXPERIENCE with GIO MAHOR CLAIM UNIT [Name Removed] ON 07 APRIL 21:
Hopeless & Incompetent staff member like [Name Removed] are the reason why I am force to leave GIO after 15 years.
WHAT I RECEIVED FROM [Name Removed] SO FAR :
1. Extremely poor customer service
2. Lazy, arrogant & totally useless
3. Time consuming conversation through emails ...
GIO - DO NOT USE
Policy is easy to set up. Have insured with them for approx 10 yrs.
One minor claim for hail damage was organised and repaired reasonably quickly.
One more significant (but not particularly large) claim for water leaks has now been going for nearly 3 years.
GIO took 5 months to start and then moved us out to a tiny apartment for 9 months to do about 6-8 weeks worth of repair work spread out over that time.
Client Manager refuses to visit site, has virtually no knowledge of construction.
Assessor has knowledge of construction but refuses to go u...
don't use GIO. they will try hard to get out of insuring you.
I had a claim made on the 2nd of November 2020 and to this day, March 30 2021, they have still not made repairs, settled the claim or taken action.
I have contacted thiner internal disputes team 5 times now and each time they make promises to sort it, they end up not doing anything. don't waste time with internal disputes, go straight to AFCA and make a complaint.
my house is mouldy, my family are stressed and exposed to mould.
they have tried to cancel my claim, but had to honour it. they have investigated me for fraud and found nothing. they...
*** 2021 Worse Insurance Company - due to incompetent staff member ***
*** 2021 worse insurance company - due to incompetent staff member like [Name Removed] ***
My claim experience with [Name Removed] on 07 april 21:
Hopeless & incompetent staff member like [Name Removed] are the reason why I am force to leave gio after 15 years.
What I received from [Name Removed] so far :
1. Extremely poor customer service
2. Lazy, arrogant & totally useless
3. Time consuming conversation through emails
4. No business & cost saving sense for gio...
Poor claims experience
We recently experience storm damage to our roof where our carport came away. To date a simple replacement and repair job has been made extremely difficult by incompetent's builders and GIO. To date I have had to;
* Complete the make safe myself after continual request due to water ingress
* Advise the builder of builder regulations and the next steps.
* review their estimate and scope of works and ask for it to be rectified as it was well short of the requirements.
* Continually chase and follow up where the claim is at.
* Put forth continual...
THE BIGGEST RIP OFF INSURANCE
After we received our most recent renewal earlier this month and saw that it had gone up 33.6% to an exorbitant amount of $9,259.92 annually for a strata complex, we contacted another insurance company for a price comparison. We were shocked to discover that, for the same cover for building and contents and the same excess and flood insurance, the premium from another well known insurer was only $2,020.08 annually. This is a saving of $7,239.84 for the year.
We had been using GIO for our home and content insurance for 12 years and thought they were a reputable decent insurance company. Disgraceful GIO. You should be ashamed of yourself. Do your homework and stay away from the outrageously, exorbitant insurance company.
FIGHT FOR FAIRNESS!!!
On the morning of Friday 25 September 2020, I went out into my back yard for an unrelated matter and noticed that my 6 year old pool filtration pump which is on a timer was not operating as it should have been. A pool technician advised the motor had burnt out so I lodged a claim with GIO and paid the $100 excess. A GIO operator asked me when the motor burnt out. I replied I did not know as I only discovered it by chance. I stated that the pump may have burnt out several days or even up to a week ago. Later that day, the same GIO operator calle...d me and advised that on 25 September 2020 there was a lightning event in our area which was most likely the cause of the motor burnout and my excess was now $600 as per my policy. I protested that this was grossly unfair because it is impossible to identify exactly what day the pump stopped working which could have been as much as a week ago. The GIO operator persisted that the lightening event was the cause of the motor burnout and removed the additional $500 excess from my payout. I was outraged by this. I could have first called the Australian Bureau of Meteorology to discover on what dates (if any) there was a lightning event in my area and lodged my claim identifying a different date but I didn't because I am **NOT** dishonest. I later lodged a complaint with GIO regarding the unfair determination of my claim. The complaints operator agreed that as the actual date of the motor burnout could not be positively established, then only the $100 excess should have been deducted. She apologised for the initial determination of my claim and the inconvenience caused, and reimbursed the $500 excess. Until this incident GIO had always been fantastic in my dealings with them and thanks to the wonderfully understanding complaints operator, I am still with the company after 43 years.
totally dysfunctional claims department and GIO home repair Team Terrible time wasting experience
6 weeks delay to replace skylight dome , water damaged attic flooring and electrician , small claim around $4,500 two days work at the outside . home repair team hopeless they will not answer emails
28 years of cover
We have had our house and contents insured with GIO for about 25 years and have had several claims all have been resolved in a reasonable time frame and to our satisfaction with minimum fuss. Workmanship has been very good on most occasions. Policy price has certainly increased over the years but isn't excessive.
Integrity of gio home insurance
My parents made a claim for hail damage in December as of 9/4/19 gio contractors have completed no progress the 500 dollars access has been paid the start and completion date has long past many phone calls to the builder and gio show a lack of sincerity and integrity if this is not address in 7 days legal action will be pending
Take excess quick. Repair slow!
Made a claim in early January. Excess taken immediately. Claim Accepted. Nothing done almost April. No aircon for most of summer. Thanks very much! Not even excuses just no action.
Questions & Answers
I would be very interested to hear from somebody at GIO about their reviews here and what I consider a very poor rating of 2 stars from 122 reviews . Does this even concern anybody at GIO ? It concerns me to think my family has been paying thousands of dollars every year for the last 45 years for what seems to be second rate insurance . Very disturbing for a staunch loyal 45 year customer .
I have just had contents ins claim and had no trouble they were very easy to deal with and have settled claim with no trouble at all
I submitted a very important question this morning and submitted my question. Have not seen any
What was the important question?
Get an answer from our members and GIO representatives
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