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GIO Home and Contents

GIO Home and Contents

1.9 from 152 reviews · View Statistics
See the Best Home and Contents Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by GIO

Reviews

  • Value for Money
    2.0 (35)
  • Transparency
    1.9 (32)
  • Customer Service
    1.9 (37)
  • Claim Resolution Time
    • <1 week (3)
    • 1-2 weeks (1)
    • 2-4 weeks (2)
    • 1-2 months (2)
    • 3+ months (14)
  • Claim ApprovedYes (18) · No (5)
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Reviewer Photos & Videos

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Dennis
Dennis
  • 4 reviews
  • 2 likes

Look elsewhere GIO can not even manage a simple claim.

published
  • Thumbnail
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Rebecca S
Rebecca SGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 1 like

Worst insurance company!

published

I have tried to call my case manager left messages and emails for over 2 weeks to arrange repairs and no return calls or emails. Paid my excess and now nothing. A joke for an insurance company

Incentivised Review No
Coverage TypeHome Only
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len attard
len attardLeura
  • 26 reviews
  • 29 likes

Praise for GIO

published
Value for Money
5/5
Transparency
5/5
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Tan
TanLondon
  • 5 reviews
  • 9 likes

DO NOT USE GIO - read my experience BUDGET DIRECT 1/2 the price with better coverage

published

GIO staff are incompetent, they are not trained in their policies so the advice that they give you is inaccurate, this results in your insurance policy being useless. When you raise the issue of advice provided by numerous consultants, they ignore this. So my insurance cost me over $4800 for the year, I was not covered and Budget Direct was half the price with better coverage. SHOP around and avoid GIO at all cost.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Thinh Ly
Thinh LySydney, NSW

Loyal Customer - Very Disappointed

published
Value for Money
1/5
Transparency
1/5
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Geoff
GeoffIllawarra, NSW
  • 20 reviews
  • 14 likes

Honesty required from policyholders, but it's not display by GIO in their dealings

published
Value for Money
1/5
Customer Service
1/5
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BuyGeorge
BuyGeorgeGreater Melbourne (Outer), VIC
  • 41 reviews
  • 62 likes

Where you can go

published

I've been browsing insurance companies today. As always, I check reviews submitted on product review, too. Consumers, if you are having issues with your claim contact the Australian Financial Complaints Authority. It is a free and independent service to assist with the resolution of consumer claims.

Incentivised Review No
Coverage TypeContents Only
Similar opinion? Write a review on ProductReview.com.au!

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Alex M.
Alex M.
  • 5 reviews
  • 3 likes
  • Verified

2021 WORSE INSURANCE COMPANY - due to incompetent staff member

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Nader
NaderSydney, NSW

Storm damage

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
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David
DavidGreater Melbourne (Metropolitan), VIC

Lifetime Repair Guarantee does not mean Lifetime repair Guarantee!

published

Our heating and air conditioning unit has an issue with it called up GIO because we have a lifetime repair Guarantee on the unit itself and after a full day of back and forth with GIO employees with different options on if we are covered or not the denied the request. Had to continually call them because they were not informing me when they said they would. Now we are stuck with no heating in winter time due to the lack of professionalism by the employees who I dealt with. One employee and there supervisor told me it was all covered and then transferred me to another department where after 5 hours of no contact when I rang just said no we will not be covering your claim. I believe they did not manage this claim in a professional manner.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Aggro
AggroNewcastle
  • 2 reviews
  • 3 likes

GIO - DO NOT USE

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Wayne
WayneSydney Surrounds, NSW

House Insurance Claim Process

published

From my once only experience with a house insurance claim, I found the process employed by GIO outdated, lacked communication, feedback non existent, the case manager lacked interest and the onus was on the customer to pursue/follow up the GIO contracted tradesman.

Utterly frustrated with the whole process, I gave up and paid for the repairs out of my own pocket. GIO, never again.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Home and Contents Insurance

Find out how GIO Home and Contents compares to other Home and Contents Insurance

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Chad
ChadSydney, NSW
  • 6 reviews
  • 3 likes

don't use GIO. they will try hard to get out of insuring you.

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Brian
BrianPerth, WA
  • 3 reviews

Premium creep a total rip off

published

We have been insured with GIO for house and contents over 10 years with just one claim which was a terrible experience. But they paid in the end so we stuck with them. Our premium just went up 26% to nearly $4,000pa with a $600 excess so I got a quote for identical cover from RACWA for $1600 and a $200 excess. Either they are pricing WA out of the market or we are paying for all of the recent QLD claims (since they are owned by Suncorp)

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Hermes
HermesGreater Melbourne (Inner), VIC
  • 2 reviews
  • 6 likes
  • Verified

*** 2021 Worse Insurance Company - due to incompetent staff member ***

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

mickscott
mickscottasked

I would be very interested to hear from somebody at GIO about their reviews here and what I consider a very poor rating of 2 stars from 122 reviews . Does this even concern anybody at GIO ? It concerns me to think my family has been paying thousands of dollars every year for the last 45 years for what seems to be second rate insurance . Very disturbing for a staunch loyal 45 year customer .

1 answer
Larraine
Larraine

I have just had contents ins claim and had no trouble they were very easy to deal with and have settled claim with no trouble at all

Daphne E.
Daphne E.asked

I submitted a very important question this morning and submitted my question. Have not seen any
reply. Daphne

1 answer
PopHi
PopHi

What was the important question?

Michelle D.
Michelle D.asked

Does contents insurance cover damage by someone's horse to anothers persons car.

2 answers
Fired Up
Fired Up

Check with GIO

David B.
David B.

only if the horse is comprehensively insured

See all GIO Home and Contents questions

Get an answer from our members and GIO representatives

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Car, Funeral, Home and Contents, Landlord, Life, Motorcycle and Travel
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