GIO Home and Contents (page 2 of 2)

One small claim in the '80's till storms hit us on Lake Macquarie a two years ago and have had three significant claims since then, one involved a complete new bathroom, another floor coverings in living areas, and a third for stolen valuables
In the first instance it was initially rejected due to the assessor not knowing the meaning of 'breach' (as used in report by their plumber hehe) however once clarified it was accepted and all done in a timely efficient manner, the claim for flooring was completely hassle free and the third for the valua...

While away on holiday the roof of our garage got damaged and we had water poor in and soak a heap of boxes and beds we had stacked in there ready to move house when we got back. As the house was a strata house I only had contents insurance with GIO but from the first phone call they were efficient and helpful. The assistant on the phone quickly set up the claim and I could add documents and images to the website. A client manager called me within a couple of days and walked me through the claims process.

After uploading photos of the damage...

GIO in NSW - Excellent service. Late last year, a friend of mine was overseas when a bathroom pipe burst upstairs, waterfalls everywhere for at least 24hrs. She told me where to find the GIO ins policy. I rang them, established my bona-fides, they assigned a case manager and had a clean-up squad on-site within 3 hrs. Policy was in the name of my friend's husband who had passed away several mont hs earlier. No problem - case manager approved work whilst the necessary stat decs and death cert from friend overseas were arranged. An assessor arrive...

Having recently had to make my first claim ever and in this instnace, for a lost specified item, within my policy I have to say I am impressed with the way the claim was dealt with. From the first time I called and the information was taken I was called back within 24 to 48 hours and further details were then provided. Because I had to go out shopping to look for replacement of item I needed time to do so and it was GIO who called me back to follow up on status not me having to call them. That really impressed me - knowing that I wasn't just...

I have dealt with GIO in past & generally things have been OK (though never had to lodge a claim). Have left them with various policies over the years mainly because of pricing differences eg can get a better deal combining comprehensive / green slip policy, so we've come & gone over the years. Anyway had a new house built & thought I'd get a few quotes online. Online quotes stalled with most providers as the new property isn't listed on their databases. So the next option was to call the 13 numbers where I spoke to a series of unhelpful, some...

I suffered a serious house fire in 2011 & GIO got right onto it. The assesor was very quickly on site & was very supportive & helpful. The claims staff kept me advised of the process & were also very supportive & flexible when it came to negotiating a settlement so I could rebuild & get on with my life. Couldn't have asked for better service. My neighbour who suffered roof damage & is with CGU is still waiting for them to make repairs while he still lives under a tarp. GIO were so good that I have now insured my car with them & taken out new household insurance - based on my experience I am happy to recommend them.
Excellent service

A few months ago my 30 mtr super six fence got blown down so I contacted GIO to let them know the details and was told to send through a quote, which I did. I was then told it would be assessed and they would be in contact. A Few days later I was notified my claim was accepted and that a cheque would be in the mail, great I said, expecting them to only send a cheque for half the amount less excess. When the cheque arrived it was for the full amount of the quote to repair ($3500 less excess)!!! Could not be happier especially given Mr Nextdoor w...

Noticing that our home/contents/landlord premiums had risen by over $60 per month I shopped around for the 1st time. We have had home/contents insurance for 29 years and made 1 claim (for a broken window in '84) in all that time. Have 7 policies with GIO. I have moved our home/contents/landlords insurance and am now paying $160 a month less. I wish I had been paying more attention in years gone past, rather than just automatically renewed our insurances. Also, there should be some incentive/bonus for people who never claim, or haven't claimed in 10 years. I will looking at the car insurances when they come up again!

Premiums were very high

Five stars to GIO Geelong Branch for their fantastic customer service. They rang me before my insurance was due and helped me to get the best insurance premium. I am happy with the content and insurance cover provided and very happy with the price. Good service deserves to be noticed.

I have always found the call centre staff at GIO to be helpful and friendly. They have been polite at all times and I have never had to wait long on the phone. They have been quite informative and happy to answer any questions I have. I have never had an issue with the insurance policy as I have never had to make a claim. I have also found the premiums quite reasonable and comparable with other companies, and often cheaper.I would happily recommend GIO to all of my friends and family.
The insure strata titled properties.
Simple errors took some time to be corrected.

Notified GIO that our rental property burnt down on Monday, Tuesday morning the property was assessed, Tuesday afternoon we were advised that there would be an investigation as their were suspicious circumstances, Thursday afternoon we were advised that the investigation has been completed and the claim would be paid. Four days.
Rental income was paid ongoing until the claim was completed within three months.
We could not have been happier with GIO. GIO were very caring and kept us informed

Used them for 30-odd years and never had a problem.
Had about three claims for storm damage, no problem. Assessors really helpful. Never had any reason to go anywhere else. Premiums competitive.
Efficient and helpful.
Like any insurance company, don't pay unless they have to.

The service over the phone was courteous and efficient. I was very happy with their helpful and friendly management of my claim
Following a burglary in which a window was broken I contacted GIO on a Sunday afternoon. They organised a glass company to immediately replace the broken window and processed my claim over the phone. I did not have to do a thing. The service was outstanding with absolutely no inconvenience to me.
No complaints

Have had insurance for around 6 years and our first claim was made due to washing machine flooding and causing damage to our timber floorboards & some carpeted areas. We had to have all of our floorboards replaced and accomodation was organised to move out for 4 weeks. This was all satisfactory. What really made us upset was that we confirmed with GIO the move in date and time 3 days before, turned up and it was not ready for us to move back in. We have two young children, so we made sure we got the go ahead to go back. Got back in the next...

Have always found GIO to be good with auto insurance, building and contents - when they were government and also when they went private. However my last experience: the strata plan insurance was overpaid! I didn't relish the thought of going through a call centre, so I emailed them on evening at about 9pm. At 9.15 the following morning I received a phone call from GIO, discussed the situation with them, they dook my details and said refund would occur straight to my bank account in 5 days. Awesome customer service!

Nothing really

Very good home and content insurance, slightly more expensive compared to other insurance company, but definitely worth the money and all the consultants are very professional
excellent service and very efficient
have to wait for a while to speak to a consultant during peak hours