Giselle Bedding Premier Top Questions & Answers

Dear Heather,

Thank you for getting in touch with us. We are able to provide relevant information to you.

Please contact our Customer Service team at info@gisellebedding.com.au so that one of our representatives can get in touch for providing more information via email.

Kind regards,
Vicky
Giselle Bedding Customer Service Team

Hi Carlos,

Thank you for reaching out to us with your inquiry. In this case, could you please take a photo of the mattress, showing the part of the fabric that was sliced off with the knife to our email address at info@gisellebedding.com.au? After which, the team will be able to conduct an investigation with our Purchasing team and give you advice accordingly. Thank you.

Regards,
Sherlyne - Giselle Bedding Team

Morning Russell and Michtill!

Hope you had a warm weekend!

Yes! Our mattresses come with standard 1-year warranty + extended warranty up to 15 years.

If you have any further questions, please do not hesitate to contact us.

Have a nice day!

Regards,
Velerie - Giselle Bedding team.

Hi Chez C,

Thank you for reaching out to us with your inquiry. Just a few questions before I recommend you the mattress that may be suitable for you. Our Giselle mattresses firmness are generally on medium firm and super firm.

1. Which website do you normally shop on? I can refer you the links from that site for your convenience.

2. What are your current mattress made of?

3. What firmness level is your current mattress on? Firm, Medium Firm or Soft?

4. Were you advised by professionals for a certain sleeping posture due to your current condition - side, stomach or or back?

Hope to hear from you soon.

Have a nice day.

Regards,
Velerie - Giselle Bedding Team

Hi Mel peka,

Thank you for bringing your concern to our attention. I'm sorry to hear that you're not confident with our mattresses.

We have been selling Giselle Bedding mattress for over 10 years now and if you search on Google, we do have positive reviews from our happy customers. We have been constantly improving our mattress qualities with our customer feedback and ensure that they are sold at affordable price as well.

Hitting some negative feedback that saying some are not expanded well may have something to do with the production which we reflect to our supplier time to time. As they are vacuum packed with an advanced machine, some cliche might happened during that process. And similar with other online mattress company, refund policy is strictly based on physical wear and tear and obvious defect and indentation as comfort preference is something that we cannot really justify.

I hope these answer your questions and concern. If you like to have further details on the mattress you're planning to purchase, please do not hesitate to contact us through gisellebedding.com.au or our authorised partners.

Thank you.

Regards,
Velerie - Giselle Bedding Team

Hi Lesley,

Thank you for reaching out to us with your question.

Our Giselle Bedding mattresses are vacuum packed with an advanced technology and packed in a sturdy box. It'll then get delivered to your door step through our courier partners after you make the purchase online.

If you have any other questions, please do not hesitate to contact us through gisellebedding.com.au or our authorised partners.

Thank you.

Regards,
Velerie - Giselle Bedding Team.

Hi Linden,

Thank you for reaching out to us regarding of your concern of the mattress material.

We can reassured you that our mattress foam and fabric has undergone several testing with a third party company, they are tested to last and certified for peace of mind. Several chemicals that you've stated such as Formaldehyde, methylene and trichloroethane, our mattress has been tested on as well.

We have been providing Australians with our affordable and quality mattress for over 10 years now. Please be reassured that they are safe to use and do not contain any harmful substances.

If you have any other concerns, please do not hesitate to contact us through Giselle Bedding official website or our authorised sellers on Australian Marketplaces.

Have a nice day. Thank you.

Regards,
Velerie - Giselle Bedding Team

Hi Linden,

Our mattresses has been tested and certified that these chemicals that you stated in your initial question were not detected in the test.

Thank you.

Regards,
Velerie - Giselle Bedding Team.

Hi Jaz,

Thank you for reaching out to us with your question.

It is recommended to sleep on the mattress after letting it expand up to 24 hours for the mattress to be completely set in with the actual firmness.

If you have any other questions, please do not hesitate to let us know.

Thank you!

Regards,
Velerie - Giselle Bedding Team.

Hi Diahanna,

Thank you for reaching out to us with your question. Sorry to hear about your bad knee situation.

It would depends on your sleeping position preference. If you're a side sleeper, you would need a softer mattress to provide contour support for your knees and hips. If you're a back and stomach sleeper, you would need a firmer surface mattress to provide an overall support for your spine.

For knee pain user, it's recommended to add a pillow in between your legs if you're a side sleeper, or adding a pillow beneath your legs if you're a back sleeper.

We would recommend a hybrid mattress that combines multiple layers of foam and inner spring for better pressure relief and support.

If you have any more questions, please do not hesitate to contact us or the online authorised seller that you're planning to purchasing from.

Thank you.

Regards,
Velerie - Giselle Bedding Team.

Hi Taia,

Thank you for reaching out to us with your question.

The firmest King size Giselle Bedding mattress we have is rated on 9.0/ ultra firm. This is the link we are selling on eBay - https://www.ebay.com.au/itm/372772954889

If you have further question, please do not hesitate to contact us or the authorised seller.

Thank you.

Regards,
Velerie - Giselle Bedding Team

Hi Zazzy,

Thank you for reaching out to us. All of our Giselle Bedding mattresses come in vacuumed packed. Our production involves a technical and delicate machine that are designed to roll up our mattress in a way that it will not deform the coil system in the mattress. It will takes up to 24 hours for the mattress to expand once unpacked.

Please do not hesitate to contact us or our authorised sellers if you have any questions.

Have a nice day!

Regards,
Velerie - Giselle Bedding Team.

Hi Diggsy,

Thank you for reaching out to us. I could look into your grandson's order if you can provide me his full name/ delivery address. If he purchased from one of our authorised sellers, I could have a look at which model did he bought.

You can Private Message me with his name and address and I can get back to you to confirm which to order.

Have a nice day.

Thank you!

Regards,
Velerie - Giselle Bedding Team.

Hi Diggsy,

Can I please know if he purchased it more than a year ago? I found a mattress order under Blagojevic but it's not the address as you stated and was purchased on Amazon. If this is not the one, I'll need the date of the purchase.

If you can verify the date, I can look further into it as our system archived orders that are older than a year.

Hope to hear from you soon.

Thank you.

Regards,
Velerie - Giselle Bedding Team.

Hi Lynda G,

Thank you for reaching out to us! Congratulations on getting our mattress. It is recommended to sleep on it after 24 hours of unpacking to allow for full expansion due to the compressed packaging it has.

If you have any further enquiries, please do not hesitate to contact me.

Thank you.

Regards,
Velerie - Giselle Bedding Team.

Hi Lisa,

Thank you for reaching out to us regarding of the warranty.

All of our Giselle Bedding mattress comes with standard consumer guarantee as per Australia Consumer Law. We do offer an extended warranty of 15-year on our selected mattress range as well.

Please do not hesitate to contact us or the seller that you're planning to buy from if you have any questions in the future.

Thank you.

Regards,
Velerie - Giselle Bedding Team.

Hi Lisa,

As per ACL and ACCC, there is not set time limit on consumer statutory warranty as it is the legal requirements that apply to every transaction between a consumer and a seller. If the product does not perform what is stated in the ads, you are entitled for a replacement, refund, return or repair.

Our offered 15-year warranty can be claimed based on certain conditions such as broken coils. Firmness, wear and tears, etc are not covered.

As some sellers offer extended warranty, If you are unsure what warranty that seller has offered, please contact them directly for confirmation.

Thank you.

Regards,
Velerie - Giselle Bedding Team.

Hi Denise,

Congratulations on getting our Giselle Bedding Mattress!

Please allow 24 hours for a full expansion as it's been machine compressed, it'll require some time to be fully expanded.

If you have any further concern in the future, please do not hesitate to contact us or your seller for confirmation.

Thank you

Regards,
Velerie - Giselle Bedding Team.

Hi Greg,

Congratulations on getting our Latex Topper! We hope you had a lovely Easter!

Please be reassured that the latex we used in production is natural and it's not toxic. The smell should dissipate within a few weeks in a well ventilated area.

If you have any more questions, please do not hesitate to contact us here or through your seller.

Please stay safe during this critical period too.

Regards,
Velerie - Giselle Bedding Team.

Hi Greg,

No worries at all. Thank you for bringing up your concern to us. We hope you'll enjoy the topper after the smell dissipates.

Have a nice day. :)

Regards
Velerie - Giselle Bedding Team.

Hi Helen,

Thank you for purchasing our memory foam mattress topper!

It is not recommended to use electric blanket with our topper due to the heat reactive quality of the memory foam. As it changes its form when heat is applied, extra heat from the electric blanket will cause the mattress topper soften too much, leaving you less support when you sleep on it.

Please do not hesitate to contact us if you have any questions.

Thank you.

Regards,
Velerie - Giselle Bedding Team.

Hi Linette,

Thank you for reaching out to us.

Our mattresses are designed and produced in China with standard quality control check in place.

Please let me know if you have any more questions regarding Giselle Bedding.

Thank you.

Regards,
Velerie - Giselle Bedding Team.

Hi Noelene,

I'm so sorry to hear that the mattress that you've received is not giving you the comfort that you're after.

I've looked up your name but it didn't appear in our system. Can you please provide the full name and delivery address of your daughter and yours that you put through so I can check if you've ordered the same mattress as hers? You can send me a Direct Message with these details.

Please let me know if you need any more assistance.

Thank you.

Regards,
Velerie - Giselle Bedding Team.

Hi Noelene,

I've been communicating with Customer Support regarding of your case. Sorry for the delay in getting back to you.

We found out that you have ordered a different mattress compared to the one that your daughter ordered.

Your daughter ordered MATTRESS-0757-PT-Q in both June's orders.
You have ordered MATTRESS-FIRM23-Q.

For the topper - I would recommended a Pillowtop Mattress Topper to go on it if the firmness is not comfortable for you. I personally own one of this topper as my current mattress is too firm for my liking and it feels so much softer to sleep on now. This is the link of the topper - https://www.ebay.com.au/itm/351742310774

Please let me know if there's anything else I can assist you with.

Thank you.

Regards,
Velerie - Devanti Team.

Hi John,

Thank you for your inquiry.

Unfortunately, we do not offer latex mattress at the moment. We do have memory foam mattresses which also topped with cool gel and egg-shaped foam.

Please do let me know if you need any more assistance.

Thank you.

Regards,
Velerie - Giselle Bedding Team.