64 questions from our users
Can you please advise the chemicals in this topper? My son has multiple chemical sensitivities.
Thank you for reaching out to us. ...Our team would like to check further for you, please email us at firstname.lastname@example.org so one of our representatives can get in touch for more details and further investigate this case for you. We look forward to hear from you. Warm regards, Giselle Bedding Customer Service Team
Can you please advise the contents of Giselle latex mattress toppers please. Are there any chemicals in them? I have chemical allergies.
Thank you for getting in touch with us. ...Our team would like to assist you further in regards to the inquiries, if you have not contacted our Customer Service team, please email us at email@example.com so one of our representatives can get in touch for more details with correct model and check further for you. We look forward to hear from you. Have a good day ! Warm regards, Giselle Bedding Customer Service Team
Why are your 100% NATURAL LATEX Mattress Topper are not GOLS certified ?
Dear Ae Sook,
Thank you for reaching out to us. ...Our team would like to rectify for you. If you have not contacted our Customer Service team, please email us at firstname.lastname@example.org so one of our representatives can get in touch for more details and provide further assistance. If there are further inquiries or other assistance required, please feel free to contact us. Warm regards, Giselle Bedding Customer Service Team
Hi, just bought a 7.5 cm 100% latex mattress topper and I wonder if it is Dunlop or Talalay latex. I also wonder why the warranty is only 12 months. Normally latex has warranty of many years.
Thank you for contacting us and thank you for your purchase.
Are you able to provide us with a link to the product listing for your latex mattress topper? Generally the latex is Dunlop but we would like to check and confirm for you....
I purchased the Giselle Luna 36cm queen mattress. It has been unpacked and not slept on for 48 hours but it has only expanded to 30cm. Could the mattress be faulty?
The one I had did expanded a fair bit, not as much as 30cm though.
Thank you for taking the time to leave us with a review. We apologise for the inconvenience that was caused by the mattress on hand. ...If you have not contacted our Customer Service team, please email us at email@example.com so one of our representatives can get in touch for more details and further investigate this case for you. We have also passed on your feedback to the relevant team so that we can continue to improve our product offering based on our customers' usage experience and inputs. Warm regards, Giselle Bedding Customer Service Team
I didn't realise I had to wait upto 48 hours to use and laid on it for 2 two hours will it still finish expanding our have I ruined it?
Thank you for reaching out to us.
We would like to look into it for you. Would you please email us at firstname.lastname@example.org ? so one of our representatives can get in touch for more details and provide relevant information to you....
Does your memory foam topper hv formaldehyde in it
Thank you for getting in touch with us. We are able to provide relevant information to you....Please contact our Customer Service team at email@example.com so that one of our representatives can get in touch for providing more information via email. Kind regards, Vicky Giselle Bedding Customer Service Team
I was cutting the vacuum seal plastic of the mattress with the knife provided and as I cut through the plastic it expanded quickly into the path of the knife and cut into the fabric does this compromise the structure of the mattress in any way?
No idea. Best contact the company
Thank you for reaching out to us with your inquiry. In this case, could you please take a photo of the mattress, showing the part of the fabric that was sliced off with the knife to our e...mail address at firstname.lastname@example.org? After which, the team will be able to conduct an investigation with our Purchasing team and give you advice accordingly. Thank you.
What is the warranty period for giselle beds
12mth I believe and they have an extended warranty if you want but am unsure of the details.
Have to say it's the a comfortable mattress and the price was great too
Morning Russell and Michtill!
Hope you had a warm weekend!...Yes! Our mattresses come with standard 1-year warranty + extended warranty up to 15 years. If you have any further questions, please do not hesitate to contact us. Have a nice day! Regards, Velerie - Giselle Bedding team.
I am interested in buying a Giselle single be mattress but not sure on which one as you have so many an I am not sure which one would suit me the best ,
I suffer from hip and pressure pain so I need support but also softness so can you suggest which mattress may be suitable .
Hi Chez C,
Thank you for reaching out to us with your inquiry. Just a few questions before I recommend you the mattress that may be suitable for you. Our Giselle mattresses firmness are generally on medium firm and super firm. ...1. Which website do you normally shop on? I can refer you the links from that site for your convenience. 2. What are your current mattress made of? 3. What firmness level is your current mattress on? Firm, Medium Firm or Soft? 4. Were you advised by professionals for a certain sleeping posture due to your current condition - side, stomach or or back? Hope to hear from you soon. Have a nice day. Regards, Velerie - Giselle Bedding Team
I do not recommend buying a mattress from Giselle bedding. I had the worst experience the last time I bought my double bed mattress. It was so flimsy and had no support at all.
I was about to order 3 mattresses this week and I am so glad for all these reviews. You saved me from making this mistake. From what I have read, obviously Giselle doesn't care about their quality and perhaps do not have a good audit process. They don't understand how powerful word of mouth is and if there product was excellent, it would certainly sell itself as people talk. Sorry Giselle each happy or unhappy customer talks to 10 ppl and those 10 just preached to 10 more ....get your act together and improve your quality.
Hi Mel peka,
Thank you for bringing your concern to our attention. I'm sorry to hear that you're not confident with our mattresses. ...We have been selling Giselle Bedding mattress for over 10 years now and if you search on Google, we do have positive reviews from our happy customers. We have been constantly improving our mattress qualities with our customer feedback and ensure that they are sold at affordable price as well. Hitting some negative feedback that saying some are not expanded well may have something to do with the production which we reflect to our supplier time to time. As they are vacuum packed with an advanced machine, some cliche might happened during that process. And similar with other online mattress company, refund policy is strictly based on physical wear and tear and obvious defect and indentation as comfort preference is something that we cannot really justify. I hope these answer your questions and concern. If you like to have further details on the mattress you're planning to purchase, please do not hesitate to contact us through gisellebedding.com.au or our authorised partners. Thank you. Regards, Velerie - Giselle Bedding Team
How does the mattress get packaged for transport & delivery?
Thank you for reaching out to us with your question....Our Giselle Bedding mattresses are vacuum packed with an advanced technology and packed in a sturdy box. It'll then get delivered to your door step through our courier partners after you make the purchase online. If you have any other questions, please do not hesitate to contact us through gisellebedding.com.au or our authorised partners. Thank you. Regards, Velerie - Giselle Bedding Team.
Thank you for your response.
Well from what I have read, your mattress are of very poor quality. At times it is not even rising and you don't refund. Bad customer service and bad quality from what the reviews are saying.
Hi you mention that the products do not use toxic chemicals. Can you confirm or deny any of the following chemicals often used in Mattress manufacturing? Thanks
Chlorofluorocarbons (CFCs), formaldehyde, benzene, methylene chloride, toluene, trichloroethane, naphthalene, perfluorocarbons, and polyols such as polyurethane.
Thank you for reaching out to us regarding of your concern of the mattress material....We can reassured you that our mattress foam and fabric has undergone several testing with a third party company, they are tested to last and certified for peace of mind. Several chemicals that you've stated such as Formaldehyde, methylene and trichloroethane, our mattress has been tested on as well. We have been providing Australians with our affordable and quality mattress for over 10 years now. Please be reassured that they are safe to use and do not contain any harmful substances. If you have any other concerns, please do not hesitate to contact us through Giselle Bedding official website or our authorised sellers on Australian Marketplaces. Have a nice day. Thank you. Regards, Velerie - Giselle Bedding Team
Thanks but you do not answer the question directly. Simple yes or no to each ingredient would suffice.
Our mattresses has been tested and certified that these chemicals that you stated in your initial question were not detected in the test....Thank you. Regards, Velerie - Giselle Bedding Team.
Can u sleep in the mattress before 24 hours timeframe to expand
Thank you for reaching out to us with your question....It is recommended to sleep on the mattress after letting it expand up to 24 hours for the mattress to be completely set in with the actual firmness. If you have any other questions, please do not hesitate to let us know. Thank you! Regards, Velerie - Giselle Bedding Team.
what do you say about the ones that did not expand, did you refund?
Does the mattress come in a box? :) and then we have to roll it out?
I am 60kgs and 80 years old, with a bad knee and about to have a hip replacement. Which mattress would you recommend
Thank you for reaching out to us with your question. Sorry to hear about your bad knee situation....It would depends on your sleeping position preference. If you're a side sleeper, you would need a softer mattress to provide contour support for your knees and hips. If you're a back and stomach sleeper, you would need a firmer surface mattress to provide an overall support for your spine. For knee pain user, it's recommended to add a pillow in between your legs if you're a side sleeper, or adding a pillow beneath your legs if you're a back sleeper. We would recommend a hybrid mattress that combines multiple layers of foam and inner spring for better pressure relief and support. If you have any more questions, please do not hesitate to contact us or the online authorised seller that you're planning to purchasing from. Thank you. Regards, Velerie - Giselle Bedding Team.
What's the firmest king size mattress you sell please.
Thank you for reaching out to us with your question....The firmest King size Giselle Bedding mattress we have is rated on 9.0/ ultra firm. This is the link we are selling on eBay - https://www.ebay.com.au/itm/372772954889 If you have further question, please do not hesitate to contact us or the authorised seller. Thank you. Regards, Velerie - Giselle Bedding Team
Do all of Giselle bedding mattresses come vacuum packed? I can understand this for foam mattresses but not those with a coil system
Thank you for reaching out to us. All of our Giselle Bedding mattresses come in vacuumed packed. Our production involves a technical and delicate machine that are designed to roll up our ma...ttress in a way that it will not deform the coil system in the mattress. It will takes up to 24 hours for the mattress to expand once unpacked.
Yes came vacuum packed .
My grandson has mattress that says giselle premier, is that the style of the mattress? I want a double on exactly the same, but not sure which one to order
Thank you for reaching out to us. I could look into your grandson's order if you can provide me his full name/ delivery address. If he purchased from one of our authorised sellers, I could have a look at which model did he bought. ...You can Private Message me with his name and address and I can get back to you to confirm which to order. Have a nice day. Thank you! Regards, Velerie - Giselle Bedding Team.
S .Blagojevic wattle green st narellan vale nsw i think they ordered from temple and webster
Can I please know if he purchased it more than a year ago? I found a mattress order under Blagojevic but it's not the address as you stated and was purchased on Amazon. If this is not the one, I'll need the date of the purchase....If you can verify the date, I can look further into it as our system archived orders that are older than a year. Hope to hear from you soon. Thank you. Regards, Velerie - Giselle Bedding Team.
Is it ok to sleep on the mattress after 10 hours of being unpacked?
Hi Lynda G,
Thank you for reaching out to us! Congratulations on getting our mattress. It is recommended to sleep on it after 24 hours of unpacking to allow for full expansion due to the compressed packaging it has....If you have any further enquiries, please do not hesitate to contact me. Thank you. Regards, Velerie - Giselle Bedding Team.
Just wonder how many year warranty for giselle bedding pocket spring mattress?
Thank you for reaching out to us regarding of the warranty. ...All of our Giselle Bedding mattress comes with standard consumer guarantee as per Australia Consumer Law. We do offer an extended warranty of 15-year on our selected mattress range as well. Please do not hesitate to contact us or the seller that you're planning to buy from if you have any questions in the future. Thank you. Regards, Velerie - Giselle Bedding Team.
Thanks for your information. What is the standard guarantee as the seller website do not mention any warranty.
As per ACL and ACCC, there is not set time limit on consumer statutory warranty as it is the legal requirements that apply to every transaction between a consumer and a seller. If the produc...t does not perform what is stated in the ads, you are entitled for a replacement, refund, return or repair.
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