Reviewer Photos & Videos
After buying 2 mattress and a week in I’m so disappointed.
The queen gel top is horrible, to soft , to hot and sinks where your body is. I have to literally heave myself to the centre of the bed and have developed a sore lower back.
The double I bought for my son is worse. He has to sleep in the centre and or risks sliding off as the sides sink down and he risks falling off.
Purchased in April 2021 for $500.00.
Hot, isn’t a full queen size and come off the bed
This product is awful. 10cm cooling gel memory foam sounded great but isn’t.
1) If there are 2 of you on it - you sleep in a V-shaped dip. It makes you feel like you’re on a double bed instead of a queen. And you end up very close to your partner.
2) The edges lift off entirely from the sides. This results in the fitted sheet coming off and piling up under your body which is very uncomfortable.
3) It’s really hot. If this is a cooling one - how bad are the rest?
4) It’s not a full queen size. Even when no one has laid on it all day - it doesn’t fit to the edge of the real mattress.
Mattress is thin and I can feel the springs in my back. Mattress was meant to have a special euro top topper.
Mattress is very firm and pillow top is non existent. I have had a sore body since using this mattress, have gone back to using my old mattress. Trying to get in touch with Giselle but no one has contacted me as yet to discuss
Purchased in January 2021 for $299.00.
I purchased a Giselle Bedding DOUBLE Size Mattress Euro Top Bed Bonnell Spring Foam 21cm from Dick Smith and when I opened it I let it rest for 2 days as recommended but it did not rise and it even feels like there is no foam!! It looks deflated and does not retain its shape at all. It is extremely painful to sleep in because I can feel the springs grinding against my back. I now have back pain due to sleeping on the mattress. I do not recommend anyone to purchase. So unfortunate I paid $190.
Purchased in August 2020 at Dick Smith.
Not recommended. Not firm. You can feel the springs. A waste of money
Check reviews before purchasing.
I didn’t I purchased based on advertising.
The mattress is not firm at all
You can feel the springs even for my 7 year old.
Not happy with the product based on the promotion.
Don’t recommend purchasing
Purchased in July 2020 at Oz Plaza for $99.00.
Not comfy! Springs in back
Not as described, not plush at all, Can feel springs when laying on it, sides sag and end has not popped up properly and wire feels bent.. very uncomfortable mattress.
Have only just purchased and requested a refund.
Have another one for my son and it’s brilliant.. 2nd time unlucky.
Purchased in May 2020 at Catch for $299.00.
Uncomfortable and poor quality
Had one for about three months. Not very comfortable. I can feel the springs. Also the sides have no support at all. If my head is up the end on the edge it sinks. Also the big sewn in label is on the top side which makes it bloody annoying. Overall just really poor quality. Might be cheap but in hindsight I would've prefered a second hand quality mattress. My last mattress was $100 on gumtree and was like new and lasted 5 years. I doubt I'll be living with this for more than a year tbh.
Purchased in December 2019.
Worst mattress ever very uncomfortable and the springs stick into you don’t buy
Very uncomfortable and mattress is sagging on the ends only have had the mattress for 1 year now so buyers beware don’t buy this mattress you will it’s horrible to sleep on
Purchased in June 2018 at Oz Plaza for $90.00.
Mattress came rolled up. Can feel every spring in the mattress even though it has a topper on it. Incredibly uncomfortable. Tried to return but seller wouldn’t accept as it has been I rolled but still in packaging. So ridiculous. Wish I had listened to the bad reviews before I purchased.
Purchased in July 2019 at Catch for $130.00.
Giselle Bedding Alanya Series 34cm Euro Top Mattress (Bamboo charcoal)
Ok mattress for the price.
Payed only $320 odd dollars online for the Queen Giselle Alanya Series 34cm Euro Top Mattress which was very cheap so we didn't really expect anything outstanding for a vacuum packed mattress. Delivery and vacuum packaging was convenient though.
Quality and material of the mattress seems okay so far, handles on the mattress seem quite weak and will rip off quite easily if not careful.
We've owned it nearly a year and it hasn't really sagged badly or anything yet but I'm not sure how long its going to last.
This particular mattess is supposed to be a medium-firm but it feels pretty soft to me.
Purchased in September 2018 at Oz Plaza for $320.00.
Very bad experience
Bought it from ebay. A bit disappointed as the size is not exactly right, queen size only 200x151cm.
I thought it was because of not enough unpacking time but it was too small for a standard queen size after 1 year resting.
Bed is too soft to sit on the edge. Not firm enough for the called medium firm. Sinks when sleeping.
Purchased in May 2017 for $250.00.
Questions & Answers
Does your memory foam topper hv formaldehyde in it
Thank you for getting in touch with us. We are able to provide relevant information to you.
Please contact our Customer Service team at email@example.com so that one of our representatives can get in touch for providing more information via email.
Giselle Bedding Customer Service Team
I was cutting the vacuum seal plastic of the mattress with the knife provided and as I cut through the plastic it expanded quickly into the path of the knife and cut into the fabric does this compromise the structure of the mattress in any way?
No idea. Best contact the company
Thank you for reaching out to us with your inquiry. In this case, could you please take a photo of the mattress, showing the part of the fabric that was sliced off with the knife to our email address at firstname.lastname@example.org? After which, the team will be able to conduct an investigation with our Purchasing team and give you advice accordingly. Thank you.
Sherlyne - Giselle Bedding Team
What is the warranty period for giselle beds
12mth I believe and they have an extended warranty if you want but am unsure of the details.
Have to say it's the a comfortable mattress and the price was great too
Morning Russell and Michtill!
Hope you had a warm weekend!
Yes! Our mattresses come with standard 1-year warranty + extended warranty up to 15 years.
If you have any further questions, please do not hesitate to contact us.
Have a nice day!
Velerie - Giselle Bedding team.
Get an answer from our members and Giselle Bedding representatives
|Type||Pocket Spring||Pocket Spring||Pocket Spring||Pocket Spring|
|Thickness||31 cm||31 cm||31 cm||31 cm|
- GTIN13: 9350062094006
- MPN: NAI-MATTRESS-0907-D
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