After buying 2 mattress and a week in I’m so disappointed.
The queen gel top is horrible, to soft , to hot and sinks where your body is. I have to literally heave myself to the centre of the bed and have developed a sore lower back.
The double I bought for my son is worse. He has to sleep in the centre and or risks sliding off as the sides sink down and he risks falling off.
Purchased in April 2021 for $500.00.
Hot, isn’t a full queen size and come off the bed
This product is awful. 10cm cooling gel memory foam sounded great but isn’t.
1) If there are 2 of you on it - you sleep in a V-shaped dip. It makes you feel like you’re on a double bed instead of a queen. And you end up very close to your partner.
2) The edges lift off entirely from the sides. This results in the fitted sheet coming off and piling up under your body which is very uncomfortable.
3) It’s really hot. If this is a cooling one - how bad are the rest?
4) It’s not a full queen size. Even when no one has laid on it all day - it doesn’t fit to the edge of the real mattress.
Mattress is thin and I can feel the springs in my back. Mattress was meant to have a special euro top topper.
Mattress is very firm and pillow top is non existent. I have had a sore body since using this mattress, have gone back to using my old mattress. Trying to get in touch with Giselle but no one has contacted me as yet to discuss
Purchased in January 2021 for $299.00.
We ordered online, delivery was fast, but when it arrived, it was a single, and we definitely ordered a king single. Giselle were not at all helpful, said it wasn't their fault..We then would have to pay shipping for return, plus a large restocking fee. So dissapointed, and never again. Thanks for nothing Giselle.
Scam!! Advertised as 20 cm. Only measures 17cm despite letting it sit there overnight. Please don't false Advertise!!
Springy feel, it doesn't feel comfortable at all. After letting it sit upon delivery for over 24 hours it has risen to 17cm. NOT 20cm as advertised. Very disappointing. Want refund!
Purchased in December 2020 for $142.00.
I purchased a Giselle Bedding DOUBLE Size Mattress Euro Top Bed Bonnell Spring Foam 21cm from Dick Smith and when I opened it I let it rest for 2 days as recommended but it did not rise and it even feels like there is no foam!! It looks deflated and does not retain its shape at all. It is extremely painful to sleep in because I can feel the springs grinding against my back. I now have back pain due to sleeping on the mattress. I do not recommend anyone to purchase. So unfortunate I paid $190.
Purchased in August 2020 at Dick Smith.
Giselle bed and actual company is terrible
This bed is supposed to expand to it’s correct size after 2-3 days. The bed I received was defective and didn’t rise to the 28 cm it was supposed to. So bed was faulty.
When I asked for assistance, it was completely ignored. No reply to my complaint and case closed.
Don’t buy anything this company makes. Once you pay, they won’t help you if there is a problem with their product.
Purchased in July 2020.
Mattress without any support and not suitable for slatted base
I bought Giselle Bed Mattress King Single Full Size Spring Foam Pillow Top from ebay and after sleeping couple of days got back pain, the mattress doesn't have any base support and if I sit on edges it gets stuck between the slats. It says medium firm in description but its not firm at all . You can fold mattress with one hand. I had reported this to customer care but they said they could not find fault with it until ebay customer support stepped in. I feel sorry for not having enough reviews on same and its sold as under design - Normay.
Purchased in June 2020 at eBay for $159.00.
Not recommended. Not firm. You can feel the springs. A waste of money
Check reviews before purchasing.
I didn’t I purchased based on advertising.
The mattress is not firm at all
You can feel the springs even for my 7 year old.
Not happy with the product based on the promotion.
Don’t recommend purchasing
Purchased in July 2020 at Oz Plaza for $99.00.
Caused me nothing but back pain
This mattress was great at the start but 18 months down the track it’s caused me I’m nothing but back issues due to its sagging. We have to rotate the mattress every time we change the bed sheets to get a good night sleep. Looking for a new mattress now. But you get what you pay for so spend the money and do it right the first time don’t make my mistake!
Purchased in January 2019 at Evopia for $350.00.
Not comfy! Springs in back
Not as described, not plush at all, Can feel springs when laying on it, sides sag and end has not popped up properly and wire feels bent.. very uncomfortable mattress.
Have only just purchased and requested a refund.
Have another one for my son and it’s brilliant.. 2nd time unlucky.
Purchased in May 2020 at Catch for $299.00.
Posture and support lost after 10 months!
Item was very comfortable to begin with however after 9 months it started to lose support and shape (sagging), in the hip areas. In spite of rotating the mattress weekly the problem increased to the point where my wife and I can no longer use it due to poor sleep and back pain. We are of average weight so that's not the issue. I note that the the manufacturer has replied to other reviews on this site by recommending the flipping of the mattress along with rotating it regularly. In our case the top latex pad is attached and can not be repositioned to the underside.
Purchased in May 2019.
Worst mattress ever very uncomfortable and the springs stick into you don’t buy
Very uncomfortable and mattress is sagging on the ends only have had the mattress for 1 year now so buyers beware don’t buy this mattress you will it’s horrible to sleep on
Purchased in June 2018 at Oz Plaza for $90.00.
Mattress came rolled up. Can feel every spring in the mattress even though it has a topper on it. Incredibly uncomfortable. Tried to return but seller wouldn’t accept as it has been I rolled but still in packaging. So ridiculous. Wish I had listened to the bad reviews before I purchased.
Purchased in July 2019 at Catch for $130.00.
Worst buy No Miracle you got what you paid for
The mattress is so weak, you sit in the middle, both sides will slightly come-up. When you sleep on it, you can feel every single spring (which is not many) poking your body. No after sale services, they said can't return since you opened it: REALLY, and I guess they expect customers can tell the comfort level by looking at the wrapping? For sure, this one will be on the street for the next hard rubbish collection day. My back health is more important than these cheap nasty products.
Questions & Answers
Does your memory foam topper hv formaldehyde in it
Thank you for getting in touch with us. We are able to provide relevant information to you.
Please contact our Customer Service team at firstname.lastname@example.org so that one of our representatives can get in touch for providing more information via email.
Giselle Bedding Customer Service Team
I was cutting the vacuum seal plastic of the mattress with the knife provided and as I cut through the plastic it expanded quickly into the path of the knife and cut into the fabric does this compromise the structure of the mattress in any way?
No idea. Best contact the company
Thank you for reaching out to us with your inquiry. In this case, could you please take a photo of the mattress, showing the part of the fabric that was sliced off with the knife to our email address at email@example.com? After which, the team will be able to conduct an investigation with our Purchasing team and give you advice accordingly. Thank you.
Sherlyne - Giselle Bedding Team
What is the warranty period for giselle beds
12mth I believe and they have an extended warranty if you want but am unsure of the details.
Have to say it's the a comfortable mattress and the price was great too
Morning Russell and Michtill!
Hope you had a warm weekend!
Yes! Our mattresses come with standard 1-year warranty + extended warranty up to 15 years.
If you have any further questions, please do not hesitate to contact us.
Have a nice day!
Velerie - Giselle Bedding team.
Get an answer from our members and Giselle Bedding representatives
|Type||Pocket Spring||Pocket Spring||Pocket Spring||Pocket Spring|
|Thickness||31 cm||31 cm||31 cm||31 cm|
- GTIN13: 9350062094006
- MPN: NAI-MATTRESS-0907-D
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