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Giselle Bedding Premier Top Single

Giselle Bedding Premier Top Single Questions & Answers

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1 question from our users


I just bought king single super firm mattress packed in a box but I need to use it after 3 months. Can I leave it unopened in vacuumed box and open after few months. Would there be any issue in terms of quality, durability or smell in this case.

2 answers
Giselle Bedding
Customer SupportGiselle Bedding

Hi Sam,

Thank you for your enquiry.

Yes, it is okay to leave in a box up to 6 months once received. It'll only take longer time to expand once unpack. It will not affect the quality and durability of the mattress or create any smell.

Velerie - Devanti Team.

Giselle Bedding
Customer SupportGiselle Bedding

Hi Tinkerbell d,

Thank you for your answer. I'm not sure what has happened to your mattress but I would like to assist you to get a new one.

I've just confirmed with our Purchase team, as we do offer 15 years warranty for our mattresses, we can offer you a replacement/ refund as per your request. We would require some photos taken for case support.

I had a look from previous review that stated you purchased from eBay - Can I please have you to lodge a ticket from your eBay account? From there, it'll be easier for our team to locate your order. Our Customer Support will be able to assist you through the process for a replacement/ refund if you prefer.

Please do let me know if you have any questions during the process. I'll do my best to assist you.

Thank you.

Velerie - Giselle Bedding Team.

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