- Sign in
- Write a review
Giselle Bedding Premier Top Single
- 2 reviews
- 1 like
I bought Giselle Bed Mattress King Single Full Size Spring Foam Pillow Top from ebay and after sleeping couple of days got back pain, the mattress doesn't have any base support and if I sit on edges it gets stuck between the slats. It says medium firm in description but its not firm at all . You can fold mattress with one hand. I had reported this to customer care but they said they could not find fault with it until ebay customer support stepped in. I feel sorry for not having enough reviews on same and its sold as under design - Normay.
Purchased in at eBay for $159.
- Value for Money
- Incentivised Review No
- Sleeping PositionSide
- Adjustment PeriodDays
- Pre-existing Neck / Back Issues No
- Caused Discomfort Yes
- Heat Retention No
- Sagging Yes
- Perceived Firmness Very Soft
I did contact them and sent them photos and video of issue they replied as below : We are sorry that this product doesn't make you happy. Product attributes is very subjective for different person. Co...
Read moremfortability is very subjective based on personal preference. Everyone have different preference on what a product can do and should feel like. Please kindly understand all our mattress comes in a vacuum packed, it cannot be packed back into its original packaging and due to hygienic reason, we cannot accept the change of mind return. Should you need further assistance, please feel free to contact us. -------------------------------------------------------------- Best Regards, Vivien 19-07-2020 Ozplaza.living Customer Service Team
Hi Abhishek M,
Can you please provide your eBay ID for more further investigation?...
Read more If the request is mainly about comfort, it is very subjective for refund or replacement. Our mattress warranty covers physical flaws and obvious indentation that caused discomfort with proper bed base and support. If it is simply not comfortable for you as everyone perceives firmness differently, they can process a partial refund for you depending on each situation. Thank you. Regards, Velerie - Giselle Bedding Team
Check reviews before purchasing.
I didn’t I purchased based on advertising.
The mattress is not firm at all
You can feel the springs even for my 7 year old.
Not happy with the product based on the promotion.
Don’t recommend purchasing
Purchased in at Oz Plaza for $99.
- Value for Money
- Incentivised Review No
- Sleeping PositionBack
- Adjustment PeriodI never got used to it!
- Pre-existing Neck / Back Issues No
- Caused Discomfort Yes
- Heat Retention No
- Sagging Yes
- Perceived Firmness Soft
Hi Sssss,
I'm sorry to hear that you and your daughter had an unpleasant experience with our mattress. We have sold thousands of these mattress over 10 years and their quality is promised with our cu...
Read morestomer feedback. I would like to rectify your issue and get a comfortable mattress for you.Questions & Answers
I just bought king single super firm mattress packed in a box but I need to use it after 3 months. Can I leave it unopened in vacuumed box and open after few months. Would there be any issue in terms of quality, durability or smell in this case.
Hi Sam,
Thank you for your enquiry....
Read more Yes, it is okay to leave in a box up to 6 months once received. It'll only take longer time to expand once unpack. It will not affect the quality and durability of the mattress or create any smell. Regards, Velerie - Devanti Team.Hi Tinkerbell d,
Thank you for your answer. I'm not sure what has happened to your mattress but I would like to assist you to get a new one....
Read more I've just confirmed with our Purchase team, as we do offer 15 years warranty for our mattresses, we can offer you a replacement/ refund as per your request. We would require some photos taken for case support. I had a look from previous review that stated you purchased from eBay - Can I please have you to lodge a ticket from your eBay account? From there, it'll be easier for our team to locate your order. Our Customer Support will be able to assist you through the process for a replacement/ refund if you prefer. Please do let me know if you have any questions during the process. I'll do my best to assist you. Thank you. Regards, Velerie - Giselle Bedding Team.Get an answer from our members and Giselle Bedding representatives
Details
| Category | Mattresses |
|---|---|
| Price (RRP) | $249.00 |
| Type | Pocket Spring |
| Firmness | Medium |
| Size | Single |
| Thickness | 31 cm |
- GTIN13: 9350062116579, 9350062184639 and 9350062194508
Other Mattresses
Extra Information
Best mattress
Finally a good night sleep
Like sleeping on a cloud
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Abhishek M.,
Thank you for reaching out to us with your feedback. I'm sorry to hear your unpleasant experience with our mattress. Can I please confirm what is the distance between the slats on you...
Read morer bed frame? It may be one of the factors for not feeling the support of the mattress.