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Giselle Bedding Premier Top Single
- Premier Top · See All
- 2 reviews
it's not good for everyday use. you will need to buy new one after 2-3 years not good for the environment that you need to replace your mattress all the time.
Purchased in for $229.
- Value for Money
- Incentivised Review No
- Sleeping PositionFront
- Adjustment PeriodDays
- Pre-existing Neck / Back Issues No
- Caused Discomfort Yes
- Heat Retention No
- Sagging Yes
- Perceived Firmness Very Soft
- 2 reviews
- 1 like
I bought Giselle Bed Mattress King Single Full Size Spring Foam Pillow Top from ebay and after sleeping couple of days got back pain, the mattress doesn't have any base support and if I sit on edges it gets stuck between the slats. It says medium firm in description but its not firm at all . You can fold mattress with one hand. I had reported this to customer care but they said they could not find fault with it until ebay customer support stepped in. I feel sorry for not having enough reviews on same and its sold as under design - Normay.
Purchased in at eBay for $159.
- Value for Money
- Incentivised Review No
- Sleeping PositionSide
- Adjustment PeriodDays
- Pre-existing Neck / Back Issues No
- Caused Discomfort Yes
- Heat Retention No
- Sagging Yes
- Perceived Firmness Very Soft
Hi Abhishek M.,
Thank you for reaching out to us with your feedback. I'm sorry to hear your unpleasant experience with our mattress. Can I please confirm what is the distance between the slats on you...
Read morer bed frame? It may be one of the factors for not feeling the support of the mattress.
I did contact them and sent them photos and video of issue they replied as below : We are sorry that this product doesn't make you happy. Product attributes is very subjective for different person. Co...
Read moremfortability is very subjective based on personal preference. Everyone have different preference on what a product can do and should feel like. Please kindly understand all our mattress comes in a vacuum packed, it cannot be packed back into its original packaging and due to hygienic reason, we cannot accept the change of mind return. Should you need further assistance, please feel free to contact us. -------------------------------------------------------------- Best Regards, Vivien 19-07-2020 Ozplaza.living Customer Service TeamHi Abhishek M,
Can you please provide your eBay ID for more further investigation?...
Read more If the request is mainly about comfort, it is very subjective for refund or replacement. Our mattress warranty covers physical flaws and obvious indentation that caused discomfort with proper bed base and support. If it is simply not comfortable for you as everyone perceives firmness differently, they can process a partial refund for you depending on each situation. Thank you. Regards, Velerie - Giselle Bedding TeamQuestions & Answers
I just bought king single super firm mattress packed in a box but I need to use it after 3 months. Can I leave it unopened in vacuumed box and open after few months. Would there be any issue in terms of quality, durability or smell in this case.
Hi Sam,
Thank you for your enquiry....
Read more Yes, it is okay to leave in a box up to 6 months once received. It'll only take longer time to expand once unpack. It will not affect the quality and durability of the mattress or create any smell. Regards, Velerie - Devanti Team.Hi Tinkerbell d,
Thank you for your answer. I'm not sure what has happened to your mattress but I would like to assist you to get a new one....
Read more I've just confirmed with our Purchase team, as we do offer 15 years warranty for our mattresses, we can offer you a replacement/ refund as per your request. We would require some photos taken for case support. I had a look from previous review that stated you purchased from eBay - Can I please have you to lodge a ticket from your eBay account? From there, it'll be easier for our team to locate your order. Our Customer Support will be able to assist you through the process for a replacement/ refund if you prefer. Please do let me know if you have any questions during the process. I'll do my best to assist you. Thank you. Regards, Velerie - Giselle Bedding Team.Get an answer from our members and Giselle Bedding representatives
Details ·
| Category | Mattresses |
|---|---|
| Price (RRP) | $249.00 |
| Type | Pocket Spring |
| Firmness | Medium |
| Size | Single |
| Thickness | 31 cm |
- GTIN13: 9350062116579, 9350062184639 and 9350062194508
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Dear Emma,
Thank you for leaving us your valuable feedback. ...
Read more Sorry for the inconvenience that was caused by the mattress on hand. If you have not contacted our Customer Service team, please email us at info@gisellebedding.com.au so one of our representatives can get in touch for more details and further investigate this case for you. We have also passed on your feedback to the relevant team so that we can continue to improve our product offering based on our customers' usage experience and inputs. Warm regards, Giselle Bedding Customer Service Team