We ordered online, delivery was fast, but when it arrived, it was a single, and we definitely ordered a king single. Giselle were not at all helpful, said it wasn't their fault..We then would have to pay shipping for return, plus a large restocking fee. So dissapointed, and never again. Thanks for nothing Giselle.
Giselle bed and actual company is terrible
This bed is supposed to expand to it’s correct size after 2-3 days. The bed I received was defective and didn’t rise to the 28 cm it was supposed to. So bed was faulty.
When I asked for assistance, it was completely ignored. No reply to my complaint and case closed.
Don’t buy anything this company makes. Once you pay, they won’t help you if there is a problem with their product.
Purchased in July 2020.
Mattress without any support and not suitable for slatted base
I bought Giselle Bed Mattress King Single Full Size Spring Foam Pillow Top from ebay and after sleeping couple of days got back pain, the mattress doesn't have any base support and if I sit on edges it gets stuck between the slats. It says medium firm in description but its not firm at all . You can fold mattress with one hand. I had reported this to customer care but they said they could not find fault with it until ebay customer support stepped in. I feel sorry for not having enough reviews on same and its sold as under design - Normay.
Purchased in June 2020 at eBay for $159.00.
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Not recommended. Not firm. You can feel the springs. A waste of money
Check reviews before purchasing.
I didn’t I purchased based on advertising.
The mattress is not firm at all
You can feel the springs even for my 7 year old.
Not happy with the product based on the promotion.
Don’t recommend purchasing
Purchased in July 2020 at Oz Plaza for $99.00.
Mattress came rolled up. Can feel every spring in the mattress even though it has a topper on it. Incredibly uncomfortable. Tried to return but seller wouldn’t accept as it has been I rolled but still in packaging. So ridiculous. Wish I had listened to the bad reviews before I purchased.
Purchased in July 2019 at Catch for $130.00.
Worst buy No Miracle you got what you paid for
The mattress is so weak, you sit in the middle, both sides will slightly come-up. When you sleep on it, you can feel every single spring (which is not many) poking your body. No after sale services, they said can't return since you opened it: REALLY, and I guess they expect customers can tell the comfort level by looking at the wrapping? For sure, this one will be on the street for the next hard rubbish collection day. My back health is more important than these cheap nasty products.
Questions & Answers
I just bought king single super firm mattress packed in a box but I need to use it after 3 months. Can I leave it unopened in vacuumed box and open after few months. Would there be any issue in terms of quality, durability or smell in this case.
Thank you for your enquiry.
Yes, it is okay to leave in a box up to 6 months once received. It'll only take longer time to expand once unpack. It will not affect the quality and durability of the mattress or create any smell.
Velerie - Devanti Team.
Hi Tinkerbell d,
Thank you for your answer. I'm not sure what has happened to your mattress but I would like to assist you to get a new one.
I've just confirmed with our Purchase team, as we do offer 15 years warranty for our mattresses, we can offer you a replacement/ refund as per your request. We would require some photos taken for case support.
I had a look from previous review that stated you purchased from eBay - Can I please have you to lodge a ticket from your eBay account? From there, it'll be easier for our team to locate your order. Our Customer Support will be able to assist you through the process for a replacement/ refund if you prefer.
Please do let me know if you have any questions during the process. I'll do my best to assist you.
Velerie - Giselle Bedding Team.
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- GTIN13: 9350062116579, 9350062184639 and 9350062194508
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