Mattress without any support and not suitable for slatted base
I bought Giselle Bed Mattress King Single Full Size Spring Foam Pillow Top from ebay and after sleeping couple of days got back pain, the mattress doesn't have any base support and if I sit on edges it gets stuck between the slats. It says medium firm in description but its not firm at all . You can fold mattress with one hand. I had reported this to customer care but they said they could not find fault with it until ebay customer support stepped in. I feel sorry for not having enough reviews on same and its sold as under design - Normay.
Purchased in June 2020 at eBay for $159.00.
Questions & Answers
I just bought king single super firm mattress packed in a box but I need to use it after 3 months. Can I leave it unopened in vacuumed box and open after few months. Would there be any issue in terms of quality, durability or smell in this case.
Thank you for your enquiry.
Yes, it is okay to leave in a box up to 6 months once received. It'll only take longer time to expand once unpack. It will not affect the quality and durability of the mattress or create any smell.
Velerie - Devanti Team.
Hi Tinkerbell d,
Thank you for your answer. I'm not sure what has happened to your mattress but I would like to assist you to get a new one.
I've just confirmed with our Purchase team, as we do offer 15 years warranty for our mattresses, we can offer you a replacement/ refund as per your request. We would require some photos taken for case support.
I had a look from previous review that stated you purchased from eBay - Can I please have you to lodge a ticket from your eBay account? From there, it'll be easier for our team to locate your order. Our Customer Support will be able to assist you through the process for a replacement/ refund if you prefer.
Please do let me know if you have any questions during the process. I'll do my best to assist you.
Velerie - Giselle Bedding Team.
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- GTIN13: 9350062116579, 9350062184639 and 9350062194508
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