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GK Strata Management

GK Strata Management

4.2 from 159 reviews · View Statistics
See the Best Strata & Property Management Services in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Certainly depends on who the strata manager is:

published

A little better customer communication and help would be useful from [name removed]. Hard to get feedback thru GK from current SC - dont know if what is going on in this Strata.

Incentivised Review No
Christine T.
Christine T.Sydney, NSW

SHOCKING SHOCKING SHOCKING

published

Our building has been without a reliable hot water service for a few months now. GK Strata has been approached by multiple agents. They have shown no interest in sorting out the problem and are completely ignoring the requests from agents

Incentivised Review No
Archie
ArchieSydney, NSW
  • 2 reviews
  • 4 likes

This is so spot on.

published

After trying to get clarification by email and phone to unsubstantiated allegations from SC and GK I was informed that I had sent too many emails and warned that I would be billed or taken to appropriate body. GK strata manager did not follow on their information note regarding "how to complain/report a breach of by-law" and did not try to contact me regarding the matter. I was named in minutes of the SC without any warning and immediately the issue was escalated to legal proceedings.

Incentivised Review No
Pongina
PonginaSYDNEY
  • 2 reviews
  • 7 likes
  • Verified

Don't believe anything...

published
Incentivised Review No
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Amanda
Amanda
  • 3 reviews
  • 1 like
  • Verified

Never a response

published

Ignored Emails, unanswered phones... about a repair issue. Nothing unusual there. Owners take on much of the work of GK as they are that bad. We’ve been looking to change for 2 years but we’re too busy doing their work or chasing them up to find anyone new! Manager has too many properties and repairs just ignore or don’t care!

GK Strata Management
GK Strata P.GK Strata Management

Hi there, we are sorry to hear that this has been the case. We have sent you a private message so we can investigate your concerns further.

Kind regards
The GK Strata Team

Discusting customer service

published

We have recently been in contact with Stuart the strata manager of our building. My wife was shocked on how he spoke to her. Rude and arrogant.

GK Strata Management
GK Strata P.GK Strata Management

Hi there, we are sorry to hear that this has been the case. We have contacted the Branch Manager to investigate your concerns.

Terrible Terrible Terrible

published

[name removed] DOES NOT EVER respond to any queries. He literally does not respond to any emails, and frankly does not care. Worst Strata Manager that I have ever dealt with.

GK Strata Management
GK Strata P.GK Strata Management

Hi there, we are sorry to hear that this has been the case. We have sent you a private message so we can investigate your concerns further.

Kind regards
The GK Strata Team

Marina
Marina
  • 14 reviews
  • 2 likes

unresponsive, inactive, utterly useless

published
GK Strata Management
GK Strata P.GK Strata Management

Hi Marina, i have sent you a private message to get further details

Marina
Marina

I haven't received any private messages.

GK Strata Management
GK Strata P.GK Strata Management

Hi Marina please check your inbox a private email was sent

Concerned
ConcernedSydney, NSW
  • 2 reviews
  • 2 likes

Hopeless

published

I agree with all the negative feedback about this company. They are very quick to collect fees and arrange extra levies but are not efficient in answering significant complaints.

GK Strata Management
GK Strata P.GK Strata Management

Hi there, we are sorry to hear that this has been the case. We have sent you a private message so we can investigate your concerns further. Kind regards The GK Strata Team

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Not happy
Not happySydney, NSW

The worst customer service

published

I've emailed and called my strata manager, [name removed], 4 times in the in the past 3 weeks. I have also left a message with his superior. I'm yet to hear back from them both. I'm urgently chasing paper work required to refinance a loan. Their failure to respond to my communication is going to cost me considerable money. This is not good enough as I've been paying for their 'services' for the past 10 years.

Nicolbee
NicolbeeSydney, NSW
  • 2 reviews
  • 1 like

Nil customer service - does any one actually work at GK Strata?

published

Rang to get contact information to assist with maintenance work on one of their properties - they could not of been less helpful - useless.

Pongina
Pongina
  • 4 reviews
  • 7 likes

G stands for Great and K stands for Kaos

published
GK Strata Management
GK Strata P.GK Strata Management
Pongina
Pongina
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Jessica B
Jessica B
  • 3 reviews
  • 2 likes

Bad customer service. Don't expect much, especially on a Friday!

published

- someone illegally parked all week in my residential spot. Called to report, with no acknowledgement and no one at their desk available. My details were "passed on" and that's about it. Useless.

GK Strata Management
GK Strata P.GK Strata Management

Do not hire this company, 0 star if you ask me!

published
Kevin
KevinSydney, Australia
  • 3 reviews
  • 7 likes

Please be aware - Sub standard service, weak, unprofessional, dishonest, lacking knowledge in strata

published

Questions & Answers

Goanna
Goannaasked

The complex has 2 lots, council members are four (2) from each lot.
The treasurer is having inconvenient complications with the bank where strata levies are made. The treasurer has made a motion for Banks to be changed. What will happen if 2 members agree and 2 members disagree ?

1 answer
GK Strata Management
GK Strata P.GK Strata Management

Hi there,

We have sent you a private message in regards to your question.

We will endeavour to answer your question via email.

The GK Strata Team

Violet Ford
Violet Fordasked

Is Darren Wood looking after 120 Alison Rd. Randwick ? I am wondering if he has an access to his emails or he is very busy and has no time to respond to emails or he just ignores them believing the issue will go away. What if it was an emergency? It would be greatly appreciated if GK Strata Management provides me with an reliable contact.

Many Thanks,

Kind Regards,

Violet Ford

No answers
Archie
Archieasked

How do we change strata manager?

1 answer
GK Strata Management
GK Strata P.GK Strata Management

Hi Archie,

Thank you for your enquiry.

In regards to changing strata manager, the first discussion that you should have is with your strata committee to bring up any issues that you may have with your strata manager.
Once agreed, please ask the strata committee to contact the branch manager directly to discuss.

Kind regards,

The Team GK Strata

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