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Gleamous DSL - 30N

Gleamous DSL - 30N

2.5 from 2 reviews

Reviews

2.5

2 reviews
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    Complete rubbish not worth buying.

    published

    Worked okay for about 7 months then stopped working rang Gleamous in regards to my warranty got a complete run around saying we get back to you later never rang me back every time I rang them it was the same old story. Gleamous have no intention of being true to their warranty. Common crooks.

    Date PurchasedFeb 2015
    Tab

    TabSydney

    Lack of support by Gleamous for their product

    published

    Ordered a DSL30N from Gleamnous and took delivery on 20 June 2013 and had it installed on 26 June. Unit failed completely about 3 months later and would not switch on. Gleamous guaranteed under warranty the unit for two years. I have spent the last three weeks attempting to have the unit replaced under the warranty. On each contact I am given assurances of action pending but nothing happens. Company employees whom I have spoken to are Saffron (reception) and Shannon whom I believe to be the manager. They are experts in stonewalling and giving lip service.
    Great when it was working
    Company is not a reputable one.

    2 comments
    Stan
    Stan

    i agree on the pathetic support as well. The guy i spoke to is Nick and gave assurances that i will be called but no one did. Did you manage to get it fixed then?

    Tab
    Tab

    Stan, eventually got the unit replaced with new. But only after Bunnings special orders desk entered the issue.
    Tab

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