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Gliderol Garage Doors Physical Store
SA, Gliderol Warranty (Head Office), VIC, Dandenong South, NSW, Smithfield, QLD, PinkenbaMargot V.Metropolitan Adelaide, SA
Poor service
I have tried numerous times to get someone to fix my door installation as it was not correctly fitted.They do not care have not bothered to follow up on any requests.
1 comment
alfredoVictoria
Most awful service possible, truly unprofessional
Unclear about their prices and services. They will say what their services are and how much it will cost but then they will charge you more and tell you that this is what you always talked about when you did not. They do not send an estimate just talk over the phone and of course after their service will send an invoice. Make sure to get your warranty signed otherwise they will not bother telling you.
Corroding panels on garage doors.
Poor quality product. Rust and corrosion after 3yrs. Company refuses to replace doors. Didn't bother to inform us their decision.
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BillGreater Melbourne (Outer), VIC
Avoid like the plague
Door sounds terrible - clunks and whines so loudly it can be heard by our neighbour across the street. Service tech says the sound is coming from the motor but Gliderol don't want to take any responsibility for their faulty product even though it's only 2 1/2 years since installation in a new home.
Henpeckedsouth australia, 5043
- 13 reviews
- 10 likes
- SA, Gliderol Warranty (Head Office)
- Verified customer
Adelaide Install - on time, on budget, Sales person quote and installer both V good.
Shane came and quoted, almost exactly 4 weeks later, Luke came and installed. It was on time, on budget, and a very clean install. Shane was one of the more competent guys who came to quote from various businesses, Luke was clean, tidy, knew what he was doing and was perhaps their most experienced sub-contractor.
I was very happy with both of these guys, I think your experience clearly depends upon who you get and how well your shed/garage/carport is built and prepared. I also think your own attitude may well play a part.
I don't know about longevity as yet , but I'm very happy to recommend both these guys here in Adelaide.
I'll report back in 12 months
nick....Kedron
- 7 reviews
- 7 likes
Run Run Run Run AWAY !!!
This is a genuine one start review. Everything about this company is terrible. The only thing that’s worse than their complete lack of concern for their customers is the quality of their garage doors. In less than one year the tin foil dodgy so called garage door we bought literally fell apart. When we called them out to assess the door they accused us of hitting it with our car !!! That’s the kind of service you can expect. They provide a completely dodgy unsafe product and then accuse you of causing the damage. I literally hope they go under.
Maudie
- 5 reviews
- 8 likes
Please keep the door shut
We had quite a few issues with the automation of our Gliderol Roller door and finally had a replacement motor sent to us. All has been going reasonably well until 6 months ago. Frequently when using the remote to close the door (on our way out) we come home to find the door fully open??? And so it needs resetting... frequently. Not good to go out presuming your home is safely locked up but that tricky little gadget (the remote) or (the motor) thinks otherwise. And so after all the issues we have had right from the day of purchase I would not recommend a Gliderol Roller Door for your garage. This unit is only 4 yrs 6 months old. Don't feel like the expense of replacing it.
Amanda C.
- 8 reviews
- 5 likes
Biggest piece of junk I’ve come across
We moved into a home fitted with a Gliderol garage door by the builder and it has been a problem since day one. The door has never worked properly, it was installed with the motor too low, there were gaps in the seals, so leaves and dirt blew under the door and the noise, it sounded like the roller coaster at Luna Park. We had Gliderol out to repair it numerous times and they did such a bad job, it ended up damaging the door, as it was adjusted incorrectly, and the chain chewed a hole through the top of the door. Then to add insult to injury...
Read more, we found out that if the motor fails we would have to replace the whole driveshaft, as they have discontinued the motor. We decided to cut our losses and sent it to the scrap yard. We now have a beautiful BND door and don’t wake up the neighbours every time hubby goes to work in the early hours of the morning. If your builder is using these doors, run!James D.
- 2 reviews
- 1 like
Return customer
Have used Gliderol for many years and have never had a problem with any of their doors.
Always provided us with good quality Australian made doors.
The GRD factory fit motors are great for jobs with minimal sideroom.
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Questions & Answers
William Steeleasked
I have a blown 24V bulb in my Gliderol panel lift garage door. Where can I purchase replacement bulbs ?
No answers
Susan C.asked
Cost of Garage door + adding to carport?
1 answer
Hi Susan, I am only a consumer & a happy one at that we have used other companies for other renovations and found Gliderol the best product, service and price. For your carport try a Fielders store or a local tradie from your local paper, the closer to home the more reliable they seem to be. cheers
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Gliderol G.Gliderol Garage Doors & Automation
Hi Margot,
Thanks for taking the time to provide this feedback and I'm sorry to hear about the difficulties you've experienced with your new Gliderol products....
Read more We would like to follow this up with you and address your concerns. If possible, could you reach out to us with your contact information including your address and best phone number at customersupport@gliderol.com.au please? We look forward to hearing from you and working with you to resolve these issues. Sam - Gliderol Garage Doors Team