Terrible!!! Builders please don’t use this brand.
Got a new house built in WA, house about 3 years old got two doors installed had nothing but trouble, they don’t even sell or service them here now, office staff weren’t nice either, I’ve decided just to replace them, I’d advice to stay away, thanks.
Very bad service
I ordered garage door repair specialists twice from this company, because garage door under warranty, but they came twice, and the door after these visits has the same defects - the door touches the brick wall. I must write a request for Consumer and Business Affairs and recommend a construction company that has built my house, stop using Glilderol Garage Doors as a supplier and installer of garage doors because this company destroys the reputation of a construction company. I am completely dissatisfied with the service of Glilderol Doors.
So far so good after 5 years
I had a Glidermatic GTS 2000 installed in Feb 2013 and has been trouble free for 5 years and we use it twice daily in average which is great, considering I never had it serviced. It failed for the first time last night where it could only open for up to 1 metre high. After inspecting the overhead chain, it appeared that the chain location clip was in the wrong spot. I dug out the manual and went straight to the trouble-shooting page, and found the solution. I had to open the Powerhead cover and reprogram the limits which were pretty straight forward and took about 10 mins to do. I then greased the chain and hopefully it will last me for another 4 to 5 years.
Got garage door through Metricon, had a problem w wheels & was told that factory faulty but didn't fixed w new ones. After 10 months later seems too noisy to open & close the door so called service. Now it's not warranty so they want me to pay for the service.
Why don't they fix properly when it was under warranty? Sent email about this issue more than 2 weeks ago, still haven't got any reply back. So much ripped off.
Can't believe this.
Terrible! Beeping issues!
The control box of Gliderol never stops beeping! Initially for 3-4 month’s it worked fine! And then all of a sudden, the control box has started beeping! We have to keep switching it off and then on! Useless product try and avoid it!
Gliderol Garage Doors - Faulty Products & Worst Customer Service nightmare. Strongly Don't recommend
Gliderol Garage Door installed by Metricon builders in Feb 2013. Very unreliable product. The Garage Door was well serviced every year as per the manufacturer's Owners maintenance advice/instructions. The Garage door lost its settings and got stuck. As per the Users' Manual, I had to disconnect power and reset again. I called Gliderol to look into the issue. They said the Product is covered for only 3 years and it is out of warranty. So I forked out $135 for the Gliderol Service technician to come in and look at it. He said the settings were ou...t of whack and reset them. Garage door failed to open the second day. The Service Technician came in again and said it might be the electronic circuit board and replaced it with a new one. Garage door still failed to work. He then said it might be the Motor unit (cost $165 one year warranty) + installation charges. There is no guarantee after 1 year. Gliderol warranty team in Sydney, NSW is not of help for customers. They never return your calls and try to avoid any warranty claims. I have seen other garage Doors work seamlessly for years together without any issues. I highly recommend not to go with this product.
Hate looking at my garage door
I had the Tuscan panel installed... Terrible finish! You can see gaps in where the panels should sit flush. Very disappointed!!! Would never recommend this product.
Gliderol -Another Word for Junk
Installed about four years ago. Three months after installation it wouldn't go all the way down leaving a 3cm gap. I waited 6 weeks for installer to reset. Worked okay for another three months before the gap started to reappear. I waited another 4 or so weeks for it to be reset. Third time the installer promised to replace it if it happens again. Since December 2016 I have left 3 messages but installer won't reply. Gliderol tell me they no longer have a Perth office and their product only carries a 2 year warranty. Their recommended repairer advised me to replace with an alternative brand. Looks like I'll be another $660 out of pocket.
Shoddy product by comparison
First garage door - Merlin - 5 years no problem
Second (new house) - Merlin - 5 years no problem
Third (new house) - Merlin - 9 years no problem
Fourth (new house) - Gliderol - 18 months - total failure, waiting for repair, out of warranty
Not impressed - will actively recommend against Gliderol products.
Top roller door installed
I ordered a new Gliderol garage roller door through Bunnies. received a call the next day to arrange a time for a quot. done that. Good price, Payed bunnies. One week later the installer came, took away the old one & fully installed the remote controlled door. The installer took me through all the ins & outs how to reprogram the unit.
Top Job done THanks
Office Staff a bit hit and miss
A few months back I rung the office and spoke to someone about replacing one of the panels on my garage door. The Gliderol door was part of our Metricon build. The lady then was lovely, looked up our details, told me the size, the colour, options for window panels - Oxford or the Hampton. How much for the new panel $674/694 and for an extra $200 it would be delivered and installed. Today I rung back to organise it, and spoke to another lady, who promptly told me that no one at the office would have quoted me, they didn't do that and they wo...uldn't be looking my details up because there would be no need as they wouldn't have done that. Who was the lady I spoke to ..... unfortunately after a few months I've forgotten her name, wish I'd remembered it as I wouldn't have to dealt with this muppet - who's name I won't forget. After being rudely made to feel like a liar, I'm wishing I didn't have to replace a panel in my door (which isn't a necessity but would like some windows - maybe I'll just get a brand new door). After stating several times, I understand if they don't do that any more but it had been done previously, the uppity muppet again stated very rudely that they'd never do that and blablabla. Seriously I know who I called, Gliderol was who I called because they were the ones that made my door ....... the muppet on the other end needs to learn how to talk to customers.
We have brand new Gliderol Panel door installed by our builder. After using this for 15 months, the screws from one of the hinge on the side holding the roller came off while closing, the whole door twisted and the wire on the side of the door also came loose. We contacted the office and sent photos of the defects as requested. After reading a few reviews regarding this company, we were not surprised that they denied their poor workmanship but advised to come at a call out charge of 90+ dollars. We got other garage repairers to fix the problem ...at a much lower rate,and a lot of other screws needed to be tightened up as well. No one would expect a garage door would come off the rail within such a short period of time. We had been using a similar type of garage door of different brand ( B&D) for over 18 years without any problem at all except need a small part changed due to wear and tear after over 10 years of use. We had a lot of problems with Gliderol roller door in the past. If it wasn't the builder insisted of installing this door, we would not install a Gliderol door. Now, we will never have another Gliderol garage door
Terible roller door and ridiculously poor customer service
I wish our builder didn't installed Gliderol sectional garage door at our door. Your Perth liason officer is very unreliable
Very unreliable door, many faults across short life. Service team also incompetent and try to sneak way out of warranty claims. Total failure of customer service, did not respond to my complaints. Buy elsewhere
If I could give zero stars, I would!
Terrible door. Warranty lapsed and guess what happened? A component broke. Paid several hundred for repairs to be made. And then after only a few years, the door constantly jams, and even worse, I have come home to find the garage door has opened by itself. Crap and unreliable.
Rude And Useless
Just plain rude, taking my business elsewhere.
Rude to me on the phone, then extremely rude to my mother when they came to do a measure a quote.
Not helpful at all. They will only do standard installs, will not even look at you if there is a slight complication.
After reading the other reviews I'm glad I've found another company that have been very helpful and POLITE.
I suggest Bunnings finds another supplier.
Love my new roller door
Recently had a new roller door installed. Great professional service provided. Has given my house a fresh updated appearance. Would highly recommend Gliderol Garage Doors.
Noisy And Rattles
Gliderol door came with the summit house, noisy and rattles. Phoned them up and got nowhere...have yet to hear a door that sounds as bad as this.
Gliderol + Merlin SilentDrive motor = Excellence
After 17 years it was time to tackle the noise an undersized motor was causing when the Gliderol garage door was operated! We have an opening >3m and the old Gliderol had been through hail storms and constant use over that time, without a bow, buckle or dent. The motor fitted back then was just not up to lifting the weight involved but the new motors lift these solid, large doors with so little noise I can't hear the door opening when I'm sitting in the car in the garage (albeit with the windows up). I reckon my neighbours are happy and so am I! Here in Brisbane everyone at ever stage of the replacement was wonderful.
Poor Service and brushed off when requesting problems with product
I have been contacted by Gliderol Garage Doors, Victoria, Warranty and Service. The man from the Service centre instructed myself to spray the spring and rollers of the garage panel lift door with lubricant such as WD40. I refused to do this myself since the spring and garage door has clear Caution and Warning signs on it. The signs state that only an expert can do maintenance to the spring and garage door. The signs say that the spring can cause "serious injury to hands and arms" while the door Warning sign advises that only an expert should a...ttempt to do maintenance to this door as it can cause "serious harmful injury or death". Clearly I am not an expert in this trade hence my requests to the Gliderol Service centre. I made a written complaint to the company about this to no avail. No one should attempt to do any service or repairs to this door mechanisms as it is seriously dangerous. If you're asked to do repairs yourself, refuse and tell Gliderol that this is their job to do and not yours (as I have done). This is really bad and negligent advice from Gliderol Service Centre and their way of brushing off customer requests for repairs and would void the warranty. So far Gliderol Service have done nothing towards their obligation to repair this problematic garage door. They are a hopeless company to deal with. I am not recommending these people to anyone. Since my original complaint to the company which installed the Glidermatic GTS 2000 overhead operator unit they did come out to do maintenance, repair or a complete replacement of the motor unit. The repair man lubricated all the wheels on the panel lift door and this had the effect of reducing a lot of the noise when this door opens and closes, so that's a good difference. Next the repairer removed the original problematic overhead unit. He replaced it with a new one out of the box. So that's another bonus point for both of us. Since this service and repair there have been no such significant problems as previously. So that's another good difference. Although I shouldn't have had to repeatedly contact and repeatedly ask or make requests to the company to come out and repair this door system. One and from the first request should have been sufficient for them to return a call and make arrangements. So I'm satisfied with the service and repair they've done on this occasion. bad warranty service and negligent dangerous advice from them
Questions & Answers
We washed the door and now when its down it continues to beep 3 times every couple seconds
My garage door does not close electrically.it opens normal. any ideas?
I have a blown 24V bulb in my Gliderol panel lift garage door. Where can I purchase replacement bulbs ?
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