Globird Energy (page 2 of 8)

Quite simply these guys have consistently offered excellent customer service and been the cheapest in the market place which is all you want when dealing with an energy company. Well done

I just rejoined Globird. I was previously a customer of Globird for electricity, and changed to a competitor because of the better rates. Before I switched I called Globird asking for the same rate as the competitor offered, but Globird said they cannot match it. Now the competitor did the same so I am back to Globird with both electricity and gas. It just happened, so cannot offer anything else apart from the fact that the change went smoothly and hoping that next time Globird will be able to keep me as a customer for longer. After all we all want better rates. Thank you.

I moved over to Globird purely for the price, but was amazed to find that the customer service was the best of any utility company I’ve come across.
When we received an incorrect bill through them from our actual energy supplier, they spent weeks fighting it on our behalf, and in the end, winning.
Thank you! Above and beyond.

When chasing lost bills (my PC crash) not only was my call promptly answered and all "lost" invoices sent immediately I was offered to review my current plan and was offered an even better plan which reduced my overall bill. I regularly check to switch providers but so far have found no incentive to do so. Globird seems to be the best value for me, a Vic customer with solar on the (old 60c) premium tariff.

We have been with Globird for both our electric and gas for the last 10 months. I called earlier last week to see if we could get better rates and I didn't have to wait at all to speak with someone, the first person I spoke with could actually address my concerns and she spent quite a bit of time with me discussing options and finding out which variation of their pricing structure would suit us best. All in all a very pleasing experience. I also dipped the toe in the water and compared our pricing with all the rest and we were far better off with Globird, but to be honest even if it were a little higher I'd stay for the service.

Standard suburban power supply no solar or assisted hot water.
Set up was easy just a phone 1 phone call was required.
Have only had 1 blackout in 2 years.

I have been saving more than 20% on my power bill since signing up with them. I have also switched over my gas with them. The process of switching is easy and hassle free. Highly recommended!

Found out about this company thru referral by a friend suggesting a much better value for both gas and electricity. Was with Origin and paying much more for bills. Finally made the switch over after a quick phone call to Globird. It was quite a smooth change over and have been very satisfied ever since. Recently had some issues with my solar panel but wasn't quite sure what was wrong. Contacted their customer service and was suggested that it is likely to be a problem with the transformer. Got a electrician to have a look and turned out to be exactly right!! Overall a pretty happy customer, great value with its on-time discount!!

I have both Electricity and Gas signed up with a Globird. The set up was easy and quick. No issues with the billing and they have great pricing. It saves me lots of money. I love the customer service too.

We have had our electricity with Globird for about 18 months and luckily just in time for winter, we have moved our Gas over as well. The pay on time discounts have made a HUGE difference to our monthly budget and the customer service is unlike anything i've ever received from a utility company. Calls are always answered promptly (here in Melbourne), the team are knowledgable and most of all willing to help!
Switching over was as simple as sending an email. They take care of the rest. Very happy customer!

Phoned Glo bird to check pricing. I was put through to help desk immediately, no waiting, and the assistant was in AUSTRALIA!!!! No language problems and my query was answered efficiently without any fuss.
Could not ask for better service than that.

Signed up for both gas and electricity! The rates provided were unbeatable and the customer service was a pleasure. I spoke to Daniel and he was very helpful every step of the way taking time to explain the rates and services. Would definitely recommended Globird service

Just signed up with Globird for both gas and electricity. Calls were answered very promptly> Consultant Michelle was excellent to deal with. She answered all my questions very competently and in a very friendly manner. She was extremely patient with me as I am profoundly deaf and needed to have information repeated quite often. Michelle was wonderful to deal with. I hope that Globird's service and efficiency is as good as Michelle's.

It was impossible to contact Globird Energy by telephone. Whichever number I used it rang out. However once I had emailed the Customer Service the tricky problem was resolved very quickly - in a matter of hours. I won't bother trying to phone them in future - the email service is great. Thank you.

Very prompt and helpful customer service team.
Once I missed the due date and was charged with the full bill but they were happy to negotiate for me being a loyal customer.
Great team!

All the information and a lot alot of help from costomer service can make everything easier even if you live overseas I wish I can you a coffee. You the best!

I changed over to GloBird in September last year for electricity supply. I noticed in a recent bill that I was not getting the pensioner winter subsidy from the government. I rang GloBird on Friday about 12 noon. It seems that my pensioner card details were out of date. The GloBird agent said she would fix the problem. A couple of hours later I received amended invoices which included the subsidy. Thank you GloBird for such a prompt response. I have no hestitation in recommending GloBird!

Globird the energy company you should really consider. Only company who gives you good rates and discount unlike other companies just talk about rates.
I save heaps ! Good customer service too. Keep up the good job mate!

They have great and competitive rates but they don’t seem to send my bills in a timely manner. Some months they bill for 30 days and others 40 days etc. currently my bill is 2 weeks late. If you’re on a monthly budget, it’s hard to budget things when they don’t send you a bill every month. I’m sick and tired emailing them just to chase for my own bill.