Reviewer Photos & Videos
Flawed Application Process
Appears that Globird have a flawed credit reporting system. Moving into a new property and tried to set up both Gas & Electricity with these guys. Application was declined due to information obtained via Equifax credit reporting. Given that I always pay my bills on time, and haven’t missed a loan payment, I was worried something wrong must have been listed on my file. Turns out, just like many other reviewers here, my credit file is normal, all accounts paid on time. Surely having a mortgage and a credit card is not a red flag for not being able to pay a utility account. Oh well, GloBirds loss, Tango & Origin Energy’s gain.
FYI Tango also checked my credit file via Equifax and no problems signing up with them.
Excellent Customer Service from GloBird Energy
I have contacted GloBird Energy today to sign-up with them, and they have given me an honest comparison with my energy provider and said they won't be able to provide a cheaper rate than that.
I appreciate their honest review and customer service skills.
Absolutely terrible customer service and lied to when signing up
Absolutely terrible customer service! I was talked into getting a smart meter installed in my home so the connection would be much cheaper than it would be for the basic meter I had. I agreed and a smart meter was installed. Still got charged the expensive connection for a basic meter! After calls and many emails a staff member finally rang after listening to the recorded conversation when I was told this about the cheaper smart meter connection fee - or at least I expect she had heard the conversation by then and wasn't just ringing to say gl...obird still didn't have a satisfactory response for me. I couldn't take her call during business hours when she left her voice message so I emailed asking for the response with explanation to be emailed not given via phone. Then I had to email many times to try and get globird to respond, and never got any response not even acknowledgement of my emails being received. Finally I sent an email with the copy of the negative google review I left globird as I guessed that would make them respond, and it did - but the response made no mention whatsoever about the discussion re the smart meter even though the staff member had obviously now heard that in the recording!? The response just had a pathetic explanation re I was told the basic meter connection fee couldn't be waived - which yes was said, and then globird told me if I installed a smart meter I could avoid that more expensive basic meter connection fee... so why on earth was that part of the conversation ie the most relevant part - not even mentioned at all in the response I had to follow up endlessly to even get?!!!?! Just wasting my time further and further!!! And I still have no idea why I was talked into the smart meter and now have to continue to pursue what is now a formal complaint just to get management to finally deal with this!
Excellent Follow Up Service.
Originally 1 star now a 5 Star. Had issues with estimated bills which meant we have a massive bill sent to us. After getting no where with their customer service team on the phone, I had a follow up call from Dan, a Servicve Delivery Specialist, who was awesome.
He explained the confusion to me very clearly and fixed the problem with the way we were being billed straight away.
Awesome to see a company follow up on a bad customer experience. Something every company should be doing.
- Verified customer
Watch out for gas estimates
Electricity is fine but their gas bills are automatically put on monthly cycles and subject to estimate readings. The estimates for my account pushed most of the usage into the winter period to the point where the estimated usage was almost double what we are actually using. After complaining they switched us to actual meter read bills, but they have not provided a refund for the extra money we have had to pay due to their estimate pushing usage into the more expensive winter rates. Very disappointing, have never had this issue with an energy provider before.
Since originally writing this they have provided an account credit to cover some of the additional costs, and the customer service was quite good while this was organised.
Cheap pricing, patient customer service even on Sat, appreciate you guys' hard work
Pretty good, I think it's one of the best retailer I've used in VIC. It takes like only 2 weeks to get my account setup and transferred. I did signup and the process takes like 5 mins only, I will recommend you guys to my friends XD.
Waiting on switch
Signed up for both gas & electricity two weeks ago but have not heard a thing when I’ll be transferred from my old provider, called thus morning and was told a call will be returned, 8 hrs later nothing, two emails, nothing...may be the shortest customer in globird history
Gas Rip Of
Had gas heating but changed to RC electric. Suprise, elec went up and gas did not come down. Globird say they use estimates but they will not tell how they estimate. My gas bills are same as when I had gas heating but elec through then roof as exepected. Many emails and Globird will still not tell me how they estimate. Be careful before you sign with them.
They dont know what they do really!!
Worst company you could imagine!~I tried to sign up and been declined when i asked the reason they said bad credit huh?I dont have 1cent debt to anyone and i never ever delayed about paying my bills!They say bad credit doesnt mean I have loan or debt(which i dont)this is just our criteria??? My situations hasnt been changed but company who accepted me 2 yrs ago cannot explain the decline reason now. My bank account hasnt been dropped under the 4 digits since 2018 but obviously they can assume my situation with driver license no / address!!This is clearly discrimination which i really dont know the reason? Pathetic...
Government Energy Compare website led me to Globird. Had some issues with my NMI number and address not being recognised by their database so I gave them a call. They helped me resolve the issue and I was able to complete the transfer online very quickly and easily. Just received the Welcome package and am looking forward to saving some money. Happy overall with a smooth experience and what appear will be significant savings.
- Verified customer
Have recently signed up for Gas supply...so the jury is still out on their performance.
I have switched power companies probably 8 times in the last 20 years.
I would suggest to reader that they never go near Lumo or Click.
Fraud, Broken Promises and Lack of infrastructure from them BOTH.
At the same time I visited GloBirds Electricity rates, and decided to compare them against my current retailer (Tango). Imagine my surprise when I was told (via email) from their marketing Mgr that they could NOT supply electricity to my address, due to the fact I did NOT (and will not) have a 'Smart Meter' sic.
They clearly want thing as easy as, so they can cut costs and increase competition. ...Fair call but there are many like me who do not or will not have Smart Meter, and this will limit their marketing opportunities. A Business decision clearly and one that is NOT made clear by any of the comparison companies. Shame on Canstar. Iselect, CompareTheMarket and others! I will come back with their performance after 6 months has elapsed of our 'relationship'.
Couldn't onboard, abysmal customer service
GloBird had very attractive rates so we were excited to sign up. I received a rejection email shortly after that indicated we would not be able to be added. They were not specific about the reason why. I enquired if they could expand on the issue so that we would be able to work through any issues and process our application. I received a lengthy boiler plate emailing that contained MORE potential reasons. They couldn't even be bothered to fill in the blanks in the boiler plate for my <address>. Might have been great, but I'll never know.
Straightforward online sign-up. You'll be prompted to register for direct debit soon after if subscribing to Globird's cheapest power plan.
Transfer from previous retailer took two weeks in my case and was handled entirely by Globird without issue. You'll receive a simultaneous email and sms confirmation of a successful transfer, which specifies the date of transfer, soon after it occurs.
Bills are easy to read, provided you have some understanding of the subject matter. Otherwise, Globird offer guidance on how to make sense of them via their...website. If you have a functioning smart meter, your bills will always be based on actual readings - not estimated. My first and only bill to-date appeared to be accurate, and the amount owed is what I had expected to pay. Customer support reps are young, but knowledgeable and well-coached nonetheless. Connect times are mostly quick (i.e. seconds), however you may experience the occasional long wait (i.e. 10+ minutes). The number of menu options one must navigate through aren't too many. What's most impressive, to me at least, is the manner in which Globird respond to their reviews on this website. It was a major contributing factor in my decision to join with them, aside from their low rates.
I just got solar panel installed, they charge me $132 for solar tariff setup, this is way too much for a remote service. I have called other retailer, they only charge whatever provider charge, i read some other reviews, people complain about this charge as well, they said the provider only charge $2x for this, this company will charge you $100 extra. I try to swing, but too much trouble as the job already send to them, so I accept, but I learn a lesson, cheap for a reason.
- Verified customer
The gas supplies itself is fine, but not very satisfy with the way they're billing
I'm using Globird Energy as my gas supplier for nearly 1 year. I found they doubled my bill once and they re-issue another bill to fix the problem. I had an international travel for a month before, that means no one at home to use gas, however, I received a bill almost the same charge as we're using gas at home. I don't know how they calculate the fees.
Bill doubled for no reason
I was shocked when I got my first bill in which the elec usage is doubled and the gas usage is increased by 1/3, even with fewer people in the house. I've used EnergyAustralia for 3 years, never used this much even once. I don't trust this company anymore and I'm ready to transfer to some other retailer.
Questions & Answers
What should I do to transfer?
GloBird E.Globird Energy
Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.
Please tell me, does Globird have any any exit fees?
Thank you in advance for your answer.
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