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EQUIFAX Credit Check a big fat F for fail
Firstly, a read of any negative feedback and it generally relates to their credit check which quite clearly is flawed. To reject someone with a good credit history, long term full time employment and energy bills paid via direct debit on time, everytime just doesn't make sense from a customer or business perspective. Customers keep a business in business not the other way around. Secondly, the responses from Globird are far from professional. It is common business practice to start a response along the lines, I am sorry to hear of your experi...ence etc however the majority of responses from Globird are defensive and condescending. The sign of a very amateur and immature energy retailer trying to make it with the big boys. Following this I applied at the energy provider supporting Australian Cricket offering near identical discounts and was approved the very next day. When considering Globird take into account their high rating but compare the actual number of reviews received vs that of other providers. Based on a percentage basis they do not rate all that highly.
Condescending and dodgy customer service
Was with Globird for 1.5 years at our previous property and decided to stay with them when moving to a new house. Big mistake.
My housemate called them and organised to transfer our gas and electricity to the new property and we (apparently wrongly) assumed that transferring would effectively cancel the plan at our old property and we would instead only receive bills for the new property. A month went by and we received a bill for the previous property with no indication that that account was being canceled, so we called Globird only to be to...ld that we had not given them notice for canceling the account. The customer service representative was very disrespectful and condescending in their tone, repeatedly stating that they had no record of a cancellation request and offering no explanation as to why we had not been previously informed that we would need to cancel the account for the previous property during the transfer process. I don't think it is unreasonable to assume that the process of transferring should include canceling the previous account, and if not this should have been mentioned during the initial phone call. If we had have been informed that a separate cancellation request was required, we would have happily done it on the day. In the end, we had to pay for an extra month and a bit of gas and electricity for a property we had not been living in and a cancelation fee when we had requested to transfer the account when we first moved. Globird provided terrible service with little attempt to understand or clarify our issue and accepted no accountability for wrongdoing. Ultimately, I understand that if they had no record that our previous account should be canceled then we are still responsible for paying for that account. However, in the original phone call, we made it clear that we would no longer be living at that address and there was no prompting from the customer service provider to indicate that additional steps would need to be taken. Maybe I am wrong, but this feels like very poor customer service and as though Globird were deliberately misleading us to keep us accountable for paying for their service at both properties. The technical aspect aside, being spoken to and treated with such disrespect is not the hallmark of a customer-friendly company. The cancelation fee will be well worth it to change to a different, less sneaky and rude, provider who values their customers.
lies lies lies from this company
stay away from these people for both gas and electricity you will regret it poor communication and makes excuses waited 2 months for communication never got anything YOU HAVE BEEN WARNED Ii had to chase up information and couldn't answer it couldn't find it wouldn't put a supervisor on
Very dodgy energy supply
signed up on 28th aug2020
20 day cooling off
18sept first meter read They charge from this date
27 oct 2nd meter read They have not supplied any electricity to house ,they charge also for supply
30th oct get bill from last supplier , also charge for supply and usage
No complaints department,every one can help, too you ask the hard Questions,then not there department
Dont have to supply anything in writing,just make it up as they go
Then charge a fee to leave
Such dodgy company
Worst energy company I have ever sign up for. Initially will give you rate looks cheaper but you actually pay much more compare with my previous provider. Not sure how they play the billing game but make sure always compare with other providers.
The reviewer stated that an incentive was offered for this review
Got turned down by mistake but $500 inquiry on credit report!!!
I got turned down by Globird, by what they said was a glitch but I had already signed up with someone else so I stayed away. I have then checked my credit report and they made a hard inquiry for $500 credit!? Why? Simply Energy didn't do that. Why the $500!? It is now being investigated by Equifax as it has been deemed excessive.
- Verified customer
Where is the customer service?
I have sent two lengthy emails to Globird about me being possibly overcharged; one to the customer service address listed on their website and one to the customer service address I have seen them give to reviewers on this website. It's been weeks and I've heard NOTHING. I was charged a $22 fee when I swapped over for no reason (and yes I looked through the fine print) and my first two week bill said I was using power for 5 people! $96 I spent on 14 days of electricity. I switched to them after being a long term Powershop customer, where I never had any problems.
Rubbish and Lazy
Absolutely awful, I am getting told things from my building management and Ausgrid stating Globird have to not be lazy and find my meter through them, but they are cutting corners and making me chase everyone up and now I’m fed up and moving providers. Also their customer service has at least a 2 hour lag time, every time.
I recently enquired about changing my electricity and gas to globird but told I had bad credit rating. Checked my report through equifax and there was nothing on their to indicate this was the case. So now I wonder if it is because I am recently a healthcare card holder. If this is the case then you will not be getting much business in Victoria as many of us have been forced to go on unemployment benefits whilst in lockdown. I will never recommend this company to anyone!!!
One year later, still can't sign up with them
As another user experienced, am unable to complete a sign up of gas an electricity. Tried about a year ago, and then again today. Same result.
The reason given is extremely vague relating to either ID verification or Equifax data (I have no late payments, nor bad debts).
Funny that I have no issue with any other site that requires this information.
Have no issues signing up with other providers, GloBird, you need to keep your promises and fix the sign up process.
- Verified customer
Absolutely terrible and lied to when signing up
I was given the quote but after the first reading my meter, I was given a different and higher charges. I have been emailing back and forth but no action whatsoever
Flawed Application Process
Appears that Globird have a flawed credit reporting system. Moving into a new property and tried to set up both Gas & Electricity with these guys. Application was declined due to information obtained via Equifax credit reporting. Given that I always pay my bills on time, and haven’t missed a loan payment, I was worried something wrong must have been listed on my file. Turns out, just like many other reviewers here, my credit file is normal, all accounts paid on time. Surely having a mortgage and a credit card is not a red flag for not being able to pay a utility account. Oh well, GloBirds loss, Tango & Origin Energy’s gain.
FYI Tango also checked my credit file via Equifax and no problems signing up with them.
Absolutely terrible customer service and lied to when signing up
Absolutely terrible customer service! I was talked into getting a smart meter installed in my home so the connection would be much cheaper than it would be for the basic meter I had. I agreed and a smart meter was installed. Still got charged the expensive connection for a basic meter! After calls and many emails a staff member finally rang after listening to the recorded conversation when I was told this about the cheaper smart meter connection fee - or at least I expect she had heard the conversation by then and wasn't just ringing to say gl...obird still didn't have a satisfactory response for me. I couldn't take her call during business hours when she left her voice message so I emailed asking for the response with explanation to be emailed not given via phone. Then I had to email many times to try and get globird to respond, and never got any response not even acknowledgement of my emails being received. Finally I sent an email with the copy of the negative google review I left globird as I guessed that would make them respond, and it did - but the response made no mention whatsoever about the discussion re the smart meter even though the staff member had obviously now heard that in the recording!? The response just had a pathetic explanation re I was told the basic meter connection fee couldn't be waived - which yes was said, and then globird told me if I installed a smart meter I could avoid that more expensive basic meter connection fee... so why on earth was that part of the conversation ie the most relevant part - not even mentioned at all in the response I had to follow up endlessly to even get?!!!?! Just wasting my time further and further!!! And I still have no idea why I was talked into the smart meter and now have to continue to pursue what is now a formal complaint just to get management to finally deal with this!
Waiting on switch
Signed up for both gas & electricity two weeks ago but have not heard a thing when I’ll be transferred from my old provider, called thus morning and was told a call will be returned, 8 hrs later nothing, two emails, nothing...may be the shortest customer in globird history
Gas Rip Of
Had gas heating but changed to RC electric. Suprise, elec went up and gas did not come down. Globird say they use estimates but they will not tell how they estimate. My gas bills are same as when I had gas heating but elec through then roof as exepected. Many emails and Globird will still not tell me how they estimate. Be careful before you sign with them.
They dont know what they do really!!
Worst company you could imagine!~I tried to sign up and been declined when i asked the reason they said bad credit huh?I dont have 1cent debt to anyone and i never ever delayed about paying my bills!They say bad credit doesnt mean I have loan or debt(which i dont)this is just our criteria??? My situations hasnt been changed but company who accepted me 2 yrs ago cannot explain the decline reason now. My bank account hasnt been dropped under the 4 digits since 2018 but obviously they can assume my situation with driver license no / address!!This is clearly discrimination which i really dont know the reason? Pathetic...
Couldn't onboard, abysmal customer service
GloBird had very attractive rates so we were excited to sign up. I received a rejection email shortly after that indicated we would not be able to be added. They were not specific about the reason why. I enquired if they could expand on the issue so that we would be able to work through any issues and process our application. I received a lengthy boiler plate emailing that contained MORE potential reasons. They couldn't even be bothered to fill in the blanks in the boiler plate for my <address>. Might have been great, but I'll never know.
I just got solar panel installed, they charge me $132 for solar tariff setup, this is way too much for a remote service. I have called other retailer, they only charge whatever provider charge, i read some other reviews, people complain about this charge as well, they said the provider only charge $2x for this, this company will charge you $100 extra. I try to swing, but too much trouble as the job already send to them, so I accept, but I learn a lesson, cheap for a reason.
Bill doubled for no reason
I was shocked when I got my first bill in which the elec usage is doubled and the gas usage is increased by 1/3, even with fewer people in the house. I've used EnergyAustralia for 3 years, never used this much even once. I don't trust this company anymore and I'm ready to transfer to some other retailer.
Worst company I have ever used
Charged me $300 (before discount, $230 after) per month for the gas. Never used that much in my entire life. Called and done the accurate reading myself and adjust to $100 something per month. Switch to another company and bill back to normal(Less than $50 a month)
Questions & Answers
What should I do to transfer?
GloBird E.Globird Energy
Please give our friendly team a call on 133 456, or alternatively email us at CustomerService@globirdenergy.com.au, and we can assist you from there.
Please tell me, does Globird have any any exit fees?
Thank you in advance for your answer.
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